Recycle Old Mobiles: No-hassle way to maximise the cash Discussion Area

skellz wrote: »

has anybody used fonebank?

Many thanks for sending Love2Recycle your old mobile phone. It has now undergone testing with our technical team and we have found the following problem:

You traded a Motorola V3688 as working. However according to our grading the handset is actually faulty (no power, faulty keypad).

Because of this difference, our revised offer is to pay you £1.00.

Please let us know within 7 days if you accept or reject the revised offer. To do so, please reply to this email.

If you reject the offer we will return the handset to you free of charge.

If we do not hear from you by then we will continue to process your handset at the revised offer.

Regards,

Hi

I cannot believe that you have sent me this email.

The six mobile phones I traded in with your company were all clean and in mint condition. I tested every mobile phone and restored the factory settings on each. I would be amazed if you have ever received six mobile phones in such perfect condition. I bubble wrapped each mobile phone and placed them inside a bubble lined box. I packed them in such a manner that there was no movement within the box and the mobiles were cushioned on all sides. The Motorola V3688 in question was in full working order when it was sent to you. To inform me that this mobile will not power up and has a faulty keyboard is nonsense.

Your company is a joke! You have mismanaged my trade in order from day one. Let me enlighten you:

• Trade in order actioned on-line in February to take advantage of your £5 extra per mobile promo
• Welcome pack never received
• Your company contacted by phone. I was informed that a Welcome pack will be posted to me and your £5 extra per mobile promo will be honoured
• Welcome pack received and mobile phones posted to you by 1st class Recorded Delivery
• 03rd March, email from you stating that total value of phones traded in is £18.50
• 04th March I emailed to inform you that the total value is £48.50. You had not added the extra £5 per phone [x6]. Email response received stating that extra £5 per phone promo not shown in email, apologies and confirmation that an extra £5 per phone will be paid
• 09th March, email from you stating that a systems problem had resulted in payments being delayed
• 13th March, emails from you stating that I will receive individual cheques for my phones within a couple of days BUT the value of each cheque does not include an extra £5. Your company contacted by phone. I was informed that extra £5 per phone promo not shown in emails, apologies and confirmation that an extra £5 per phone will be added and cheques received will be for the correct amount
• 18th March, email from you stating that you have now discovered printing errors on the cheques that I have recently received and instructions on how to cash them. I HAVE NOT RECEIVED ANY CHEQUES!!
• 19th March, email from you stating that Motorola V3688 mobile phone has tested faulty

Please explain how is it possible to have tested the Motorola V3688 and on 19th March sent me an email stating that it is faulty, when on the 18th March you have emailed to inform me of printing errors on your cheque that I should have ALREADY RECEIVED!!

Your original offer for the Motorola V3688 mobile phone was £2 plus £5 extra [promo]. In light of your appalling track record so far, to then inform me that this phone has tested faulty in order to save yourself £1 is pathetic.

I don't want to hear of any more operating problems, get your act together, you owe me £48.50 and I require payment immediately. I am now making time of the essence.

In February I also traded in mobile phones with Mazuma, Mobile Phone Exchange and Mobile Phone Buyer. All three processed my trade in orders without a hitch and the money is in my bank.

I obtained the link to your website from MoneySavingExpert.com. I am a forum member and will certainly inform Martin Lewis and other members and guests of my experience with Love2Recycle.com.

Regards