Stay away from myhermes delivery company - total quack company

After reading this thread I thought I would post my experience.

I am a business seller and have been with MyHermes for over 2 years and send several thousand parcels a year with them.

I have only ever had 2 lost parcels

I have only ever had one late delivery (xmas 2011)

MyHermes have refunded for all of the above without question

Parcels start at £3.30 per parcel. The nearest price to this is Royal Mail starting at £5.30, nearly twice as much.

Tracking info is always up to date, within minutes actually.

Customer service is very good. They will even get a driver on the phone at the same time if there is an issue or problem.

For regular senders, many drivers will share their contact details with you and work around you for collections

Terms and conditions state that the driver should attempt delivery 3 times

I ship fragile items which are not covered under insurance with MyHermes or anyone else for that matter. Breakage rate WAS only 5%, Royal Mail was 30% (for my business)

Safe place is optional

However.........

Drivers only get paid 50p per parcel, if the customer isn't home they don't get paid.

Drivers are freelance. On the whole most are good, but depending on area some don't give a sh*t. All are fully qualified. I.E have a car with 4 wheels. This does vary however from having your own van and trying to make an honest living at one extreme to youngsters driving heavily modified barely legal motor cars and driving past customers houses throwing parcels onto the lawn US paperboy style as they drive past being the other. The latter damaging the reputation of the former and the seller.

Some will throw parcels over fences, leave in bins or on doorsteps in plain view. Why should they care, it's 50p isn't it?

Despite the terms and conditions still stating that 3 attempts should be made for delivery, drivers are now allowed to use their own discretion, throw it over a six foot wall and listen for the smash is now acceptable! Especially if the item is labelled Fragile as their are no repercussions for the driver or MyHermes as a whole. Is the customer even home, who cares?

MyHermes are now poaching work from their own staff by opening ParcelShops. Makes it an even more attractive option for drivers to jump up and down on boxes a few times before delivering.

Live in a flat. No problems, just leave the parcel in the lobby for the first person that comes past to help themselves to it.

MyHermes allow you to make as many complaints as you want, you can even complain several times a week if you need to, however don't ever expect to receive a reply, that would not be acceptable.

For those whining about receiving parcels. The MyHermes customer is the sender of the parcel not the receiver. If your parcel is late, damaged or doesn't arrive it's not MyHermes fault. It's the fault of the retailer/seller. Demand a refund from the seller and while you are at leave them negative feedback on eBay/Amazon/Website and put them out of business. This only applies to small businesses by the way, large retailers will be fine. Oh, and why not actually complain about the postage costs being too high while you are at it? Boxes, bubble wrap and other materials are free after all aren't they?

Breakage rates for my business have risen from 5% to 50% in the last few months. There are other options. Do nothing and go bust or ship with Royal Mail and go bust. Both options are perfectly acceptable.

MyHermes is the only remaining economy courier in the UK. For parcels of value of £10 or less. There is no other viable option. As such they can do what they want

To all the decent drivers out there and small business owners I feel for you. To the not so decent drivers and senior management, SHAME ON YOU!

Tort law, specifically Duty of Care and Negligence does not apply to MyHermes. It is perfectly acceptable to cause reputational and financial damage to small companies as they do not have the funding to bring a liability case to court, especially when put out of business!!! However....if several companies lodged a case together that may be different. Would love to hear similar thoughts.....

your_Hermes wrote: »

Three times this last week I've fallen foul of Myhermes, and that's presented two problems.
The first one is that Myhermes will NOT deliver to me, they have given several excuses ranging from "no answer" thru "unable to locate" to the very latest "no access"!
Queried them all and the latest turned out to be that the road was "unmade". That's a very strange one and I'm sure the council would have something to say about that.
There is to me a more pressing problem and that is eBay sellers selecting Royal Mail as the delivery option, giving the royal mail price ie; £6.30 but then shipping through Myhermes where their price is £3.30.
I've paid £3.00 more than the delivery price but because it's with the worst delivery company in the UK I wont even get the item.
Good or what?

Have you tried messaging sellers immediately after purchase to say to them that MyHermes cannot deliver to your address and that you expect the package to be sent by Royal Mail as per the listing p&p charges?

I have used myhermes hundreds of times and about 99% of the time they are excellent! They have only lost my package once and that is less than the amount I have lost by using royal mail. Very easy to use when booking through parcel2go and always get a plesent driver picking the items up. My better than yodel! You should have started the thread about yodel as they are the worst company I have ever used. They have forgotten to pick my parcels more than they have picked them up and the drivers are always miserable! My Hermes rock!

I must admit I was thinking of bidding on an item on EBay recently but when I saw that the seller uses Hermes I decided against it. Very expensive, and terrible service in my experience!