Avro Energy reviews: Give your feedback

Mr_K wrote: »

Incorrect, their aim is to make as much profit as possible. No need to rack up hundreds of credit despite what they claim. There is a risk with smaller companies, you won't lose the money but there may be a delay in getting it back - ask GB Energy customers.

Most people use 70% of their annual energy usage over the Winter months so I fail to see how, mathematically, the poster will have a huge credit balance in 3 months time given the proposed increase in DD payments is c.50%. What the poster won't have is a large debit balance. Energy suppliers pay for the energy that we receive in advance of supply so it isn't unreasonable that they look to manage their corporate debt. That said, I agree that some suppliers play the system.

As far as GB was concerned (and yes I was a customer at the time of fail), I found their DD management to be pretty good. The company failed owing me about £75. A week before they failed, I received an e-mail from them lowering my monthly DD payment for the remaining 6 months of my contract. I calculated that they had got it spot on. Winter switches are more of a challenge for the smaller suppliers than the larger ones as there is no credit balance to offset higher usage.

6months after switching I have to say I'm a happy customer.
They are quick to resolve issues over the phone if you do have to call them.
(I had an issue where they didn't take the given Gas meter reading from the previous company during the switch)

They are pretty no-frills, as they don't constantly tell you to give readings etc.
But tbh you should already know what to expect for your DD values based on your known usage.
(I mean you have to know it to compare providers on here so it's not something users here should struggle with estimating.)
They gave 1months notice prior to raising their charges.
(easily enough time for me to asses other providers and find out that no one was cheaper still)

The portal is simple, but has everything easily accessible.

As long as you're not either OCD submitting readings every week, or lazy and leaving 6months between readings I'd recommend them.

Joined them in September 2016 but due to rising prices there are cheaper companies out there.
Had no problem with them until my switch started today and they have put a letter of objection on the account to stop the switch. When I called they said I was £13 in debit to them on an estimated metre reading from December. It is now March and I have made more payments since
I pay a monthly fixed Direct Debit that will use slightly more in the winter than the summer as it is based on a years usage.
This has effectively stopped my switch from them in its tracks and I don't have a switching date and so cannot give a final metre reading and get a final bill. Most companies could use this ploy to stop you switching away from them.
I have now worked out that they owe me money due to their inflated estimated readings. All time and effort wasted in sorting out a non-existent problem. No compensation forthcoming and so in 8 weeks time I will be complaining to the Energy Ombudsman about them!
Direct Debit stopped. Metre reading given and switch as far as I am concerned is today.
A very angry Avro customer.