"Complete Savings" scheme

complete savings certainly isn't a scam,i've been doing shoppers discount then complete savings for about 2 years now and i'm about £250 in credit to date.
when you first sign up for the 30 days free trial with your credit card details,if you don't cancel within the 30 days the £10 will be taken every month after this.
if you didn't realize this surely most people would cancel after the first £10 has come out,if you never look at your credit statement and see what is coming out then it your own fault.
as for using complete savings,if you don't much money through the year its not worth it.
how you should look at is that £120 will be taken out each year so the idea is to get more back than this.
there are over 800 retailers to choose from,most of the year i spend very little say £5 to £10 on stuff that i need,this is to get back £10 cashback every month,so use it 12 times a year.
so what i have said is to break even.
now i use the site for getting currency ,last year spent £800,so that meant i got £80 cashback,car insurance got £35 cashback.
also if you book hoildays on here this is where you can get your money back.

Today upon checking my bank account I too found that I had a £10 charge from Complete Savings.co.uk, when I called my bank to tell them I had not made this purchase they advised me that they would peak to them on my behalf, they told me they had had a few complaints about them. Upon talking to them he explained I could cancel my account and get a full refund, he then put me through to them.

I spoke to one of the customer services people, a woman called Afnan. She explained to me that the account was created when I took out a NET flix account back in December 11th 2011, I had signed up for a £15 off voucher. They cancelled my account, told me they would refund my last three payments and that I would have to fill out a refund form for rest which they would email. Upon recieving this email and form they have stated:

'
Additional Refund Claim Form

Please provide the following information to facilitate our assessment of your additional refund claim.

On receipt of your completed claim form we will be able to process refunds of up to 6 months.

Once our assessment is complete and your additional refund processed, it will be credited to your credit card or debit card account within 10 working days and a confirmation email will be sent to the email address you have listed'

Only 6x months, I have been paying this since Dec 2011, I should be getting 14 months refunded.

What can I do?

Something should be done about this company, [Text removed by MSE Forum Team].