Ideal World Flexi Pay - Credit check?

What happens if I miss a payment?

We understand that sometimes mistakes happen. If we attempt to take a payment and your bank declines it, we will send you a letter to let you know. We will attempt to take payment again 14 days after the original instalment date. However if your card is declined again, we will add a £10 plus VAT administration charge to your outstanding balance and this will be payable immediately along with your missed instalment.

What happens if the second attempt to take payment fails?

We will attempt to collect an instalment three times before handing it over to a debt collection agency. On the second and third attempt we will add a £10 plus VAT administration charge to your account. If you have still not paid, all outstanding payments due for your items (the missed instalments and any future instalments otherwise due at a later date) will be payable immediately in full, together with the combined £20 plus VAT administration fee. A debt collection agency will be instructed to recover these amounts from you who will add additional charges to the debt. Document and administration charges of 14% plus VAT will be added when the agency is instructed to recover the debt. This charge will be increased to 29% plus VAT if a doorstep collection is required. Failure to settle the account with the debt collection agency may result in legal action being taken against you and any legal fees and costs added to your debt.