packard bell LJ71 mousepad not working

having to use external mouse as pad suddenly stopped working on laptop, have looked at troubleshooter etc but not found solution
any ideas as to what problem might be and how to resolve
thanks
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Comments

  • Neil_Jones
    Neil_Jones Posts: 8,868
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    Normally press Fn and a key. Look across the top of the keyboard on the number keys, there should be some coloured symbols, typically blue or orange. The FN key is the same colour as these symbols.

    On most laptops the touchpad can be enabled/disabled by holding down FN and pressing one of these keys. The symbols vary from laptop to laptop but are typically either a slash in a square or a hand over a rectangle with a crossed out circle next to it.
  • rabialiones
    rabialiones Posts: 1,957
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    thanks ,I have tried this after googling etc, but not worked
    have looked into device manager and it is showing as 'enabled'

    any other suggestions please?
    Nice to save.
  • rabialiones
    rabialiones Posts: 1,957
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    have tried system restore but that not worked either
    Nice to save.
  • rmg1
    rmg1 Posts: 3,123
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    edited 13 March 2017 at 4:23PM
    We use HP laptops (at work) and they have a small LED in the top-left corner.
    If you double-tap it, the LED lights up and the touch-pad is disabled.
    Double-tap it again, the LED goes out and the touch-pad works again.

    Do you have something similar?

    ::edit::

    Just noticed this from a quick Google.
    F6 (with or without the Fn key) can enable/disable the touch-pad.
    :wall: Flagellation, necrophilia and bestiality - Am I flogging a dead horse? :wall:

    Any posts are my opinion and only that. Please read at your own risk.
  • were
    were Posts: 632 Forumite
    Easy way: bootable Linux Mint usb. If the pad works straight off the bat, then in is probably windows. of not then hardware. Sounds like hardware as you have tried so much
  • System
    System Posts: 178,077
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    Have you changed the charger? I had a customer with a laptop that the trackpad stopped working on and it turned out to be their cheap £5 Ebay special replacement charger they bought which was generating so much hash it stopped the trackpad from working.
  • rabialiones
    rabialiones Posts: 1,957
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    doesn't have led like the hp one.

    tried Fn and F6 together and individually - not worked

    thanks for your input
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  • rabialiones
    rabialiones Posts: 1,957
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    were wrote: »
    Easy way: bootable Linux Mint usb. If the pad works straight off the bat, then in is probably windows. of not then hardware. Sounds like hardware as you have tried so much

    I don't have Linux mint usb
    please explain your post a little more clearly as I am not a teccy person
    thanks


    I have not changed the charger either, although I do have to keep it on charge all the time as the battery does not hold charge for long
    Nice to save.
  • grumpycrab
    grumpycrab Posts: 4,989
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    Could be a driver
    http://www.packardbell.com/pb/en/GB/content/download
    Auto-detect or put model number in "EN LJ71"
    There are 3 possible touchpad drivers. Try all in turn.
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • rabialiones
    rabialiones Posts: 1,957
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    thanks grumpycrab, tried your method and luckily it worked 3rd time as i had to install and remove first 2 and third one worked
    Nice to save.
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