Vodafone misreporting

Nebulous2 · 28 June 2017 at 6:44AM

I've never had any issues with the information on my credit file, but recently I've realised a Vodafone account closed about 18 months ago is still under open accounts. It first appeared on noddle, but now is on clearscore as well. Row of green circles, zero balance but it is being reported regularly when it shouldn't be.

Should I report it? To the CRAs rather than Vodafone?

StopIt · 28 June 2017 at 8:02AM

Vodafone first, who then should update the CRAs with the right info.

If they don't I think you escalate to the ICO.

Also, while probably annoying to you, a 0 balance account being reported as up to date every month isn't going to be harming your credit file one bit.

Vodafone · 28 June 2017 at 9:57AM

Hi Nebulous2,

So I can help you further with this, email me via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it.

Kind regards,

Lee

Vodafone Social Media

Nebulous2 · 28 June 2017 at 7:29PM

Vodafone wrote: »

Hi Nebulous2,

So I can help you further with this, email me via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it.

Kind regards,

Lee

Vodafone Social Media

Cheers Lee - #16373385

Vodafone · 29 June 2017 at 11:38AM

Hi Nebulous2,

Thanks for coming back to me.

I've got your email and I'll get back to you as soon as possible.

Kind regards,

Lee

Vodafone Social Media

Nebulous2 · 15 July 2017 at 7:41PM

This wasn't a biggie in the grand scheme of things, but just to say Lee communicated well and fixed it.

I couldn't be bothered waiting for Clearscore or Noddle to cycle round, so I got a statutory report from Experian and it is now marked as closed. Experian holds more detail on me than the others and it is laid out clearly, so I don't begrudge the £2. I know I could get the info from the credit club, but I didn't want to go down that route. I may do in the future.

Vodafone · 16 July 2017 at 12:24PM

Hi Nebulous2,

Thanks for updating the thread to confirm that this has been resolved for you.

Kind regards,

Lee

Vodafone Social Media

Kombi82 · 18 July 2017 at 4:06PM

I have a similar problem on my credit reports, vodafone have got an address 4 doors down from where I actually live on my credit reports and the credit refrencies are refusing to amend, when I send an email to Vodafone I have got no reply

Power14 · 20 July 2017 at 9:28AM

I have a similar problem. I closed 2 accounts at the start of the 2017, and Noddle are showing that the accounts are still being reported on in there Status History.

I will try the link at the start of the thread, and see if I can get this resolved.

Power14 · 20 July 2017 at 10:02AM

I have a similar problem. I closed 2 accounts at the start of the 2017, and Noddle are showing that the accounts are still being reported on in there Status History.

I will try the link at the start of the thread, and see if I can get this resolved.

Just got an ref number from Vodafone : WRT135 [#16535460]

Power14 · 21 July 2017 at 12:50PM

Update. I have just received an email from Will about my account, and he informed me. Quote "I've now requested that the status of this be updated to Closed unquote."

I now have to get my wife to deal with her account as Will, informed me that she had to raise a reference number, as I was not the authorized contact on the account.

My wife's ref : WRT135 [#16547414]

Vodafone misreporting

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