currys refund on my TV after 30 days - what are my rights?

shaggy · 8 March 2017 at 12:21PM

Hi all,

Was wondering if someone can advise me on this.

I got a large TV off currys back in January. Unfortunately was not able to open and install it until I moved house - which was earlier this week.

Now I find that there is a fault with the sound on the TV. its actually rubbish and very tinny. Something I wouldnt expect from an £800+ TV. The Currys refund policy indicates full refund within 21 days, or if it is faulty can exchange or refund within 30 days.

I dont meet either of these conditions as its been over 30 days. Am I within rights to demand a refund as the product is faulty?

wealdroam · 8 March 2017 at 12:27PM

shaggy wrote: »

Hi all,

Was wondering if someone can advise me on this.

I got a large TV off currys back in January. Unfortunately was not able to open and install it until I moved house - which was earlier this week.

Now I find that there is a fault with the sound on the TV. The Currys refund policy indicates full refund within 21 days, or if it is faulty can exchange or refund within 30 days.

I dont meet either of these conditions as its been over 30 days. Am I within rights to demand a refund as the product is faulty?

You have up to six years to seek a remedy from the seller.

That remedy could be either a repair, replacement or refund.
You can express a choice but you cannot expect the seller to provide a disproportionate remedy.
So effectively, the seller chooses the remedy - probably a repair in your case, possibly a replacement, but unlikely to be refund.

shaun_from_Africa · 8 March 2017 at 12:28PM

shaggy wrote: »

I dont meet either of these conditions as its been over 30 days. Am I within rights to demand a refund as the product is faulty?

If goods are faulty more than 30 days from purchase, the retailer can choose whether to replace, refund or repair.
You can state your preference but the final decision is ultimately down to the retailer.

LadyDee · 8 March 2017 at 12:41PM

Is it a fault or is that the sound is not as good as you would like?

When I bought my last TV, the majority of the less than 5* reviews said the sound was sub par, personally I found it acceptable and had no complaints. If the quality of sound is a major factor in your choice of TV perhaps you should have made the effort to try it out earlier within the "change of mind" timeframe.

shaggy · 8 March 2017 at 12:52PM

Thanks for all your replies. I'm not sure if there is a fault in the sound it's just tinny and plenty of screeching and not what I expected an £800 tv to sound like. It's very difficult to test sound for something like this in store when you have 20 other TVs blasting out at you in all directions.

Should I call currys and ask for a refund (which I know they don't have to give me)

Leo2020 · 8 March 2017 at 12:57PM

You can ask but just don't expect a yes. They may offer to send an engineer out to check it but it maybe a case of nothing wrong with it just not to your liking. You could always purchase a soundbar. The TV I bought didn't have brilliant reviews for the sound, I thought it was fine I purchased the soundbar because I use the TV for playing music. The sound through a soundbar is much better.

LABMAN · 8 March 2017 at 2:46PM

Have you adjusted the sound settings to see if you can improve the audio quality?

neilmcl · 8 March 2017 at 2:48PM

shaggy wrote: »

I dont meet either of these conditions as its been over 30 days. Am I within rights to demand a refund as the product is faulty?

Is it though? One of the biggest problems as TVs get thinner is the sound suffers as a result. It may just well be that the sound isn't particular great with this make/model of TV, doesn't mean that there's a fault.

comeandgo · 8 March 2017 at 2:52PM

All my friends have purchased sound bars as the new slim tv's don't have the clear audio that older larger sets have.

agrinnall · 8 March 2017 at 3:04PM

You don't necessarily need to purchase a sound bar to get better sound out of your TV, I use a digital optical cable from my TV into my Denon micro hifi system to get additional sound from my freestanding speakers.

George_Michael · 8 March 2017 at 3:07PM

Think of the speakers in the newTV set being like those in a pair of extremely small earphones compared to the speakers fitted in a par of large over the ear headphones.
There is very little space to put the speakers and as such, the frequency range and output will be very limited.

currys refund on my TV after 30 days - what are my rights?

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