Coop Insurance Legal Advice

Justiceforme
Justiceforme Posts: 246 Forumite
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in Consumer rights
I have been insured with the Cooperative Insurance for many years contents and home insurance + home homecare included. I tried to contact the legal services dept several time today and evening but every time I contacted I them I was just was cut off via phone. They are supposed to offer 24 help. What can I do if other than make a complaint to customer services?

Thanks
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Comments

  • unholyangel
    unholyangel Posts: 16,863 Forumite
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    Which number were you dialling?
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • wealdroam
    wealdroam Posts: 19,181 Forumite
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    Justiceforme wrote: »
    I have been insured with the Cooperative Insurance for many years contents and home insurance + home homecare included. I tried to contact the legal services dept several time today and evening but every time I contacted I them I was just was cut off via phone. They are supposed to offer 24 help. What can I do if other than make a complaint to customer services?

    Thanks
    What do you mean by 'cut off'?

    Did you actually speak to anyone?
    Were you cut off part way through a conversation?
  • LadyDee
    LadyDee Posts: 4,293 Forumite
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    If you phone them this morning there'll probably be somebody there. It must be most unlikely that the legal department will be staffed on a Sunday.
  • Justiceforme
    Justiceforme Posts: 246 Forumite
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    Coop Legal Department are supposed to offer 24 hour legal advice.
    I would get though to the number provided (03306069504) in the insurance documents then was automatically and cut off at least 5 times. I also contacted the Emergency Assistance department regarding this problem and they had no knowledge of the number or how I could obtain legal advice. Very disappointed in their service.
  • wealdroam
    wealdroam Posts: 19,181 Forumite
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    Justiceforme, are you seeking legal advice about your boiler installation?
  • tacpot12
    tacpot12 Posts: 7,943 Forumite
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    You should complain to customer services. There may have been or still is a fault on the phone service. Or the number might be out of date. Call Customer Services.
    The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.
  • DoaM
    DoaM Posts: 11,863 Forumite
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    I had a similar issue a couple of years ago with the AA ... the customer services line wouldn't work, so I ended up calling the Sales line :)
  • LadyDee
    LadyDee Posts: 4,293 Forumite
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    https://www.co-oplegalservices.co.uk/?&gclid=CO-G0p3d4c8CFQyNGwodFiQMbQ
  • neilmcl
    neilmcl Posts: 19,460 Forumite
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    LadyDee wrote: »
    https://www.co-oplegalservices.co.uk/?&gclid=CO-G0p3d4c8CFQyNGwodFiQMbQ
    That's Co-op Legal services. It's not the same as the Co-op Legal cover included as part of your insurance package, they wont help.
  • Justiceforme
    Justiceforme Posts: 246 Forumite
    First Anniversary Combo Breaker First Post
    Thanks to all for replies. I have spoken to legal dept this morning re my boiler problem. They say that their out of hours calls are outsourced to another company. I still intend to make a complaint via customer services because I spoke to other staff who said that they worked for several other insurance companies and had no phone or knowledge regarding legal services. Very bad service indeed.
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