Play.com contact email

angel_shopper wrote: »

how do you cancel an order?i've been waiting for a dvd since 11th dec!i wanna cancel it and order it from somewhere else but i cant see how you cancel an order(prob staring me in the face!)
thanks:beer:

sign in to your account & there should be a list of your outstanding orders on the page you're taken to, there will be a red 'cancel order' button on the left under the date you placed the order, click on it & the job's done

HTH

I have emailed that play.com email address and I just get a ticket number...no follow up or anything. I phoned them after sending quite a few emails and they just said maybe they were overlooked....it was probs close to 20 emails i have sent in the end still no responce. There rubbish. I have got on order two things both of which said usually dispatched within 4-5days. They havent been dispatched a month later so again i phone and they say that usually dispatched within 4-5 days ment it was out of stock. I have still had no responce. Its a good price but not worth the indeffinate wait. They seem to have the thinking they can sell everything really really cheap but never acctually send it because its never in stock. I wish they would just say when something is not in stock or offer to upgrade the model your buying if they cant get it in within a month? Sorry about the rant, but i wanted to tell people how rubbish play.com are.

I also have two outstanding orders from about 10 months ago that are 'temporary out of stock' and our now not featured on their website.

I paid part with some vouchers which if I cancel now I will lose since it is past their expiry date.

I doubt I will ever see the items dispatched.

And since both are not covered by the U.K. Sale Of Goods Act then you have little to use against them.

I hope you actually get what you need Mr liverpool. They've promised me many things on the phone but nothing has yet materialised. They are losing their customer base fast.