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  • FIRST POST
    • samsung laptop
    • By samsung laptop 7th Dec 17, 9:45 PM
    • 258Posts
    • 20Thanks
    samsung laptop
    Should I ask for a partial refund
    • #1
    • 7th Dec 17, 9:45 PM
    Should I ask for a partial refund 7th Dec 17 at 9:45 PM
    I ordered a genuine part for my tumble dryer but the seller sent a universal part so I opened a dispute and the seller said it's a genuine part but in a different packaging from one of their other brands but if I had known that I would be sent a universal part before I ordered I wouldn't have bought it. So to save sending it back should I ask for a partial refund as the part I have been sent you can buy it a lot cheaper from other sellers.
Page 1
    • Dox
    • By Dox 7th Dec 17, 9:50 PM
    • 59 Posts
    • 37 Thanks
    Dox
    • #2
    • 7th Dec 17, 9:50 PM
    • #2
    • 7th Dec 17, 9:50 PM
    If the item isn't genuine, open a case as SNAD, given that you appear to have wanted a genuine part. A partial refund won't make the item genuine.
    • mrcol1000
    • By mrcol1000 8th Dec 17, 12:01 AM
    • 4,455 Posts
    • 3,826 Thanks
    mrcol1000
    • #3
    • 8th Dec 17, 12:01 AM
    • #3
    • 8th Dec 17, 12:01 AM
    As above, if you aren't happy with the item then return for a refund (at the sellers expense) and buy the part you want.
    • samsung laptop
    • By samsung laptop 8th Dec 17, 10:26 AM
    • 258 Posts
    • 20 Thanks
    samsung laptop
    • #4
    • 8th Dec 17, 10:26 AM
    • #4
    • 8th Dec 17, 10:26 AM
    The part didn't have to be genuine. I only bought the genuine part because it was the only seller selling it for a couple of pound extra than some wanted for a cheaper item.
    • Brynsam
    • By Brynsam 8th Dec 17, 11:06 AM
    • 248 Posts
    • 193 Thanks
    Brynsam
    • #5
    • 8th Dec 17, 11:06 AM
    • #5
    • 8th Dec 17, 11:06 AM
    Then why make a fuss if it didn't matter? By all means contact the seller and see if they will offer a partial refund - or just get on with life and don't worry about it.
    • mrcol1000
    • By mrcol1000 8th Dec 17, 11:28 AM
    • 4,455 Posts
    • 3,826 Thanks
    mrcol1000
    • #6
    • 8th Dec 17, 11:28 AM
    • #6
    • 8th Dec 17, 11:28 AM
    I can see the OP's point. If I am paying the extra for a genuine part, it would be nice to actually get a genuine part.
    If you aren't bothered and happy to keep the item at the price you paid, then I would just leave netural/negative feedback that the part wasn't genuine as described and move on with your life.

    Or just get a SNAD return and buy elsewhere.
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