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  • FIRST POST
    • Don80
    • By Don80 6th Dec 17, 9:25 AM
    • 208Posts
    • 83Thanks
    Don80
    Train cancellations
    • #1
    • 6th Dec 17, 9:25 AM
    Train cancellations 6th Dec 17 at 9:25 AM
    Hi

    I've heard different views on this, so wondered what you guys think.

    I usually get the train to work, and have a season ticket. Twice in the last few weeks my train has been cancelled so I have had to get the bus and underground to work (so have to pay £2.20 for a bus, and then £1.30 for the underground).

    Can I claim that back from Scotrail?

    Thanks
Page 1
    • daveyjp
    • By daveyjp 6th Dec 17, 12:37 PM
    • 7,195 Posts
    • 5,601 Thanks
    daveyjp
    • #2
    • 6th Dec 17, 12:37 PM
    • #2
    • 6th Dec 17, 12:37 PM
    You should be entitled to a delay repay payment which refunds the cost of the rail ticket you have purchased, not the extra cost incurred by having to use bus and metro.

    Make an application for Delay Repay through Scotrail website and send them a photo of your season ticket.
    • Don80
    • By Don80 6th Dec 17, 2:26 PM
    • 208 Posts
    • 83 Thanks
    Don80
    • #3
    • 6th Dec 17, 2:26 PM
    • #3
    • 6th Dec 17, 2:26 PM
    You should be entitled to a delay repay payment which refunds the cost of the rail ticket you have purchased, not the extra cost incurred by having to use bus and metro.

    Make an application for Delay Repay through Scotrail website and send them a photo of your season ticket.
    Originally posted by daveyjp
    Thank you - I just did this
    • daveyjp
    • By daveyjp 6th Dec 17, 9:09 PM
    • 7,195 Posts
    • 5,601 Thanks
    daveyjp
    • #4
    • 6th Dec 17, 9:09 PM
    • #4
    • 6th Dec 17, 9:09 PM
    Dont hold your breath waiting for payment, my last one from Northern took about 9 weeks!
    • MoneySavingNovice
    • By MoneySavingNovice 6th Dec 17, 10:16 PM
    • 345 Posts
    • 336 Thanks
    MoneySavingNovice
    • #5
    • 6th Dec 17, 10:16 PM
    • #5
    • 6th Dec 17, 10:16 PM
    Dont hold your breath waiting for payment, my last one from Northern took about 9 weeks!
    Originally posted by daveyjp
    Really depend on which TOC caused the delay and thus from whome you claimed. I regularly go between two stations where I can use five separate TOCs. Arriva trains Wales, Virgin, Northern, East Midlands Trains and Trans Pennine Express.

    My experience is that EMT and Virgin seem to take 5 to 10 days. TPE and Arriva between 10 days and 25 days while Northern seem to take between 2 and 4 months. I've no ideas about ScotRail however.

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