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  • FIRST POST
    • alib123
    • By alib123 11th Nov 17, 6:45 PM
    • 7Posts
    • 1Thanks
    alib123
    can anyone save my sanity please???
    • #1
    • 11th Nov 17, 6:45 PM
    can anyone save my sanity please??? 11th Nov 17 at 6:45 PM
    My daughter has moved into a new build property, and cant seem to get a broadband provider for anything. let me explain.
    They have tried to place an order with sky,who was there provider before they moved. talk talk and Bt...yes that's how bad it is.
    when they place the order all looks fine, then it gets cancelled by open reach. try as we might we couldn't find out why, then it transpires that they apparently have Fiber to the premises only, no copper provision.
    But the house behind her has had their sky broadband installed, it runs from the box outside my daughters home, yet they still cant get round this fiber to the premises
    Unless im being stupid, surely open reach need to install the copper cable, if it isnt already there? if so how do we do this as you cant contact open reach direct as far as i can see?
    If said cable isnt there, should the developers be able to sort it?

    we feel there is something we should be saying to providers to get round this issue, but we dont know what? anyone got any ideas??
Page 1
    • iniltous
    • By iniltous 11th Nov 17, 7:22 PM
    • 1,394 Posts
    • 488 Thanks
    iniltous
    • #2
    • 11th Nov 17, 7:22 PM
    • #2
    • 11th Nov 17, 7:22 PM
    Developers of new build residential property get to chose if they want Openreach to provide ordinary copper cable service, or FTTP ( fibre to the premises) if the developer choses FTTP that's what they get, Openreach don't double provide copper and fibre, obviously that would cost a lot more , and given that the entire country seems to be on OR's back for not providing 'full fibre' everywhere, I would of though your daughter should be delighted that she is able to get FTTP at the same cost as a copper line.
    If it's a FTTP development , there are providers other than BT to chose from, but the likes of Sky , Talk Talk etc. don't offer their services over it ( they could if they wanted to,but they chose not to )
    If a neighbouring property has ordinary copper service, presumably it was built by a different developer, or was a different ( earlier) phase of the development.
    If ordering FTTP, it's best to use the chosen providers FTTP specialist order teams, not the run of the mill customer services.
    Last edited by iniltous; 12-11-2017 at 8:30 AM.
    • alib123
    • By alib123 11th Nov 17, 8:20 PM
    • 7 Posts
    • 1 Thanks
    alib123
    • #3
    • 11th Nov 17, 8:20 PM
    • #3
    • 11th Nov 17, 8:20 PM
    The houses were built and released to the housing association at the same time. the openreach box is shared by all houses.(where the cables are).
    we have no idea how or who to use to get fttp? ive searched and cant find any?
    i might just have to go and shout at some builders lol maybe then they will send the openreach bloke that apparently works on the site...shame we cant find him..
    • DCFC79
    • By DCFC79 11th Nov 17, 9:03 PM
    • 30,273 Posts
    • 19,151 Thanks
    DCFC79
    • #4
    • 11th Nov 17, 9:03 PM
    • #4
    • 11th Nov 17, 9:03 PM
    Ask the firm who built the houses.

    Is there still a show house on the site or an office for the developers.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • Sarastro
    • By Sarastro 11th Nov 17, 9:07 PM
    • 225 Posts
    • 161 Thanks
    Sarastro
    • #5
    • 11th Nov 17, 9:07 PM
    • #5
    • 11th Nov 17, 9:07 PM
    why does she want copper if fibre is available?
    • iniltous
    • By iniltous 11th Nov 17, 9:17 PM
    • 1,394 Posts
    • 488 Thanks
    iniltous
    • #6
    • 11th Nov 17, 9:17 PM
    • #6
    • 11th Nov 17, 9:17 PM
    Is it even Openreach, some developers do an exclusive deal with a particular (non Openreach) 'utilitys' provider , effectively locking OR out if the site, in those cases the only ISP people can use is the one (or ones ) the developer did the deal with, before the local authority adopt the roads and footpaths, OR have no right to access the development so if the developer doesn't want OR 'on site' they don't have to allow it.
    your daughter needs to be speaking to the developer about phone and broadband and who to contact about getting it provided
    • alib123
    • By alib123 11th Nov 17, 9:36 PM
    • 7 Posts
    • 1 Thanks
    alib123
    • #7
    • 11th Nov 17, 9:36 PM
    • #7
    • 11th Nov 17, 9:36 PM
    why does she want copper if fibre is available?
    Originally posted by Sarastro
    Because in the words of BT its fiber to premises only, no copper provision,copper line needed..
    • alib123
    • By alib123 11th Nov 17, 9:39 PM
    • 7 Posts
    • 1 Thanks
    alib123
    • #8
    • 11th Nov 17, 9:39 PM
    • #8
    • 11th Nov 17, 9:39 PM
    I dont think i made it clear when i wrote the original post.
    every phone provider takes the order, says its fine, then openreach cancel it, stating its fiber to the premises only, and we cant get past that bit. everyone tells her she needs the copper bit... we have no idea how to get past them canceling it
    • Carrot007
    • By Carrot007 11th Nov 17, 10:15 PM
    • 676 Posts
    • 553 Thanks
    Carrot007
    • #9
    • 11th Nov 17, 10:15 PM
    • #9
    • 11th Nov 17, 10:15 PM
    I dont think i made it clear when i wrote the original post.
    every phone provider takes the order, says its fine, then openreach cancel it, stating its fiber to the premises only, and we cant get past that bit. everyone tells her she needs the copper bit... we have no idea how to get past them canceling it
    Originally posted by alib123
    Copper is needed for ADSL / FTTC.

    She appears to need a FTTP provider.

    If she orders FTTC then is will be cancelled.

    Not checked since I can't get it but I expect FTTP is not cheap. (and could be only one provider in some areas)

    Get her to use this and see what is says in terms of available tech.

    https://www.homeandbusiness.openreach.co.uk/fibre-broadband/ultrafast-broadband/ultrafast-fibre-fttp
    Last edited by Carrot007; 11-11-2017 at 10:24 PM.
    • iniltous
    • By iniltous 12th Nov 17, 8:20 AM
    • 1,394 Posts
    • 488 Thanks
    iniltous
    If you pick a provider that orders a copper pair service on an address that is going to be FTTP it's not surprising that OR will cancel the order
    If your daughters new build house is fitted for OR FTTP , then it should have some equipment installed like this ,in an understairs cupboard or somewhere unobtrusive.
    http://www.kitz.co.uk/adsl/images/FTTP_CPE.jpg
    Last edited by iniltous; 12-11-2017 at 8:32 AM.
    • alib123
    • By alib123 16th Nov 17, 7:05 PM
    • 7 Posts
    • 1 Thanks
    alib123
    We think we have solved the mystery...she has no bt/openreach boxes what so ever in her house...guess the builders need to come back as apparently theres meant to be ...heres hoping
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