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  • FIRST POST
    • abc123456
    • By abc123456 11th Nov 17, 4:31 PM
    • 331Posts
    • 43Thanks
    abc123456
    SSE gas engineer deliberately fitted dangerous part
    • #1
    • 11th Nov 17, 4:31 PM
    SSE gas engineer deliberately fitted dangerous part 11th Nov 17 at 4:31 PM
    Hello,
    I would like some advice on how to escalate this, as the company concerned (SSE), nor Gas Safe are replying to me.

    The situation is, that last year my elderly, disabled mother, called SSE Home Services to repair an apparent fault to her gas combi boiler.

    The SSE engineer came, replaced a part, and signed it off as "work completed", in terms of Gas Regulations.

    Several months later, my mothers own energy provider (British Gas), came to fit a Smart Meter, and during a routine check of the gas boiler, found that the part fitted by the SSE engineer several months earlier, had been either fitted whilst already damaged, or had altered the part so as to render it dangerous.

    The part was very visible altered/damaged in such a way that it would be impossible to consider it otherwise.

    Either way, British Gas immediately disconnected the boiler and certified it "At Risk".

    Apparently the "part" concerned had been fitted with a large damaged gap, which would allow vented Carbon Monoxide to re-enter the house, thus putting any occupant at risk of CO poisoning. Such was the size of the gap that daylight could be seen through the hole, of which was supposed to be a sealed, protective unit. The part has been retained and photographed.

    An independent local engineer who came to replace the dangerous part was also of the same opinion that a dangerous part had been fitted by the SSE engineer, and the result of that was a potential danger of CO poisoning.

    I took up the matter with SSE and initially they blamed my mother for not spotting it herself sooner, and also the fact that since that time, she had not renewed her Boiler insurance with SSE.

    However, at the beginning of October 17, I was told by SSE Customer Services to forward all photos of the damaged part, and documentation from British Gas, to them for assessment.

    I did this, but, despite many requests for updates from SSE, they are not responding to me, nor my mother.

    2 weeks ago, I informed SSE by registered letter that unless they responded with an update to this very serious matter, I would report the matter to BBC Watchdog and report the engineer to Gas Safe.

    No contact or acknowledgment to this has been forthcoming from SSE, and so I did complain to BBC Watchdog and report the SSE engineer to Gas Safe.

    I am not able as yet to report the matter to the Ombudsman as 8 weeks have not passed since "informing" SSE.

    As a former Police Officer, quite knowledgeable in criminal matters, I can see potential criminal offences here, committed both by the engineer for deliberate negligence which could have caused death or injury, as well as Fraud for certifying regulatory work as safe, when it clearly was not.

    SSE are also liable as this gas engineer`s employer, and I have told them this.

    I just think it is appalling that SSE has such a derisory attitude to such a serious issue, and still, in these days of big company accountability, they do nothing, forcing people like mother to take drastic measures to get their attention and resolution.

    Any advice on how to escalate this further would be greatly appreciated.
    Last edited by abc123456; 11-11-2017 at 4:33 PM.
Page 1
    • bris
    • By bris 11th Nov 17, 4:47 PM
    • 7,033 Posts
    • 6,037 Thanks
    bris
    • #2
    • 11th Nov 17, 4:47 PM
    • #2
    • 11th Nov 17, 4:47 PM
    Can you post up the photos, there are gas engineers that will know what they are looking at on here?


    The BG engineer should have done a RIDDOR report that would have been investigated as well as signing it off as Immediately dangerous and disconnecting the boiler.


    You say the part is damaged and several months have passed, so who is to say the damage wasn't caused by the occupants of the house. This is just me playing devils advocate here. Without the RIDDOR report and sufficient sufficient proof the passage of time makes the case difficult.


    I am curious as to what part it was however.
    • hollydays
    • By hollydays 11th Nov 17, 5:11 PM
    • 15,520 Posts
    • 11,308 Thanks
    hollydays
    • #3
    • 11th Nov 17, 5:11 PM
    • #3
    • 11th Nov 17, 5:11 PM
    Why did your report it to bbc watchdog?
    Surely you’re aware it’s just a tv programme?
    • abc123456
    • By abc123456 11th Nov 17, 5:30 PM
    • 331 Posts
    • 43 Thanks
    abc123456
    • #4
    • 11th Nov 17, 5:30 PM
    • #4
    • 11th Nov 17, 5:30 PM
    Why did your report it to bbc watchdog?
    Surely you’re aware it’s just a tv programme?
    Originally posted by hollydays
    Just in case there were similar complaints about SSE..why else would I do that? I know they are not an regulatory investigative body..its a TV program to highlight problems such as these.
    • abc123456
    • By abc123456 11th Nov 17, 5:32 PM
    • 331 Posts
    • 43 Thanks
    abc123456
    • #5
    • 11th Nov 17, 5:32 PM
    • #5
    • 11th Nov 17, 5:32 PM
    Can you post up the photos, there are gas engineers that will know what they are looking at on here?

    I will do that as soon as I work out how to do that....within the hour!

    You say the part is damaged and several months have passed, so who is to say the damage wasn't caused by the occupants of the house. This is just me playing devils advocate here. Without the RIDDOR report and sufficient sufficient proof the passage of time makes the case difficult.
    Originally posted by bris
    My mother lives alone...once you see the photos you will understand why no-one else could damage it.
    • hollydays
    • By hollydays 11th Nov 17, 6:00 PM
    • 15,520 Posts
    • 11,308 Thanks
    hollydays
    • #6
    • 11th Nov 17, 6:00 PM
    • #6
    • 11th Nov 17, 6:00 PM
    Just in case there were similar complaints about SSE..why else would I do that? I know they are not an regulatory investigative body..its a TV program to highlight problems such as these.
    Originally posted by abc123456
    Even there had been , its entertainment, so no guarantee they’d be interested .
    I think it weakens your stance to threaten them with someone like this ,I doubt it would scare them.
    • abc123456
    • By abc123456 11th Nov 17, 6:34 PM
    • 331 Posts
    • 43 Thanks
    abc123456
    • #7
    • 11th Nov 17, 6:34 PM
    • #7
    • 11th Nov 17, 6:34 PM
    Even there had been , its entertainment, so no guarantee they’d be interested .
    I think it weakens your stance to threaten them with someone like this ,I doubt it would scare them.
    Originally posted by hollydays
    Not to scare..to attempt to highlight.
    • abc123456
    • By abc123456 11th Nov 17, 6:44 PM
    • 331 Posts
    • 43 Thanks
    abc123456
    • #8
    • 11th Nov 17, 6:44 PM
    • #8
    • 11th Nov 17, 6:44 PM
    [IMG][/IMG]
    • abc123456
    • By abc123456 11th Nov 17, 6:45 PM
    • 331 Posts
    • 43 Thanks
    abc123456
    • #9
    • 11th Nov 17, 6:45 PM
    • #9
    • 11th Nov 17, 6:45 PM
    • Fosterdog
    • By Fosterdog 11th Nov 17, 6:47 PM
    • 3,347 Posts
    • 5,723 Thanks
    Fosterdog
    What exactly are we looking at there? What bit is the damaged bit? You said there was a big hole you could see daylight through but that all looks intact
    • abc123456
    • By abc123456 11th Nov 17, 6:49 PM
    • 331 Posts
    • 43 Thanks
    abc123456
    Apart from the photos not being rotated, you can see that the engineer has tried to cut this flue pipe vent part to fit, however, it so badly cut, and at an angle, that it did not butt up against whatever part that was to seal it in place, resulting in daylight being visible through the gap, which in turn led to fumes being able to be blown back in.

    After he fitted it, he would be able to see daylight, and the possiblity of fumes being blown back in....so he then certified it as work done to Regulations.
    • abc123456
    • By abc123456 11th Nov 17, 6:50 PM
    • 331 Posts
    • 43 Thanks
    abc123456
    The British Gas filled in a form D01477 if that is a RIDDOR report
    • IAmWales
    • By IAmWales 11th Nov 17, 7:03 PM
    • 1,631 Posts
    • 3,386 Thanks
    IAmWales
    Why did you not contact GasSafe immediately and what have they said now you have? They'll normally do a site visit very quickly.

    Not sure what your past job has to do with this, I doubt you've been involved in any HSE prosecutions.
    • Lomast
    • By Lomast 11th Nov 17, 7:55 PM
    • 348 Posts
    • 256 Thanks
    Lomast
    Is that not just the heat shield the inner flue looks intact.
    It is unfortunate that you didn't get gas safe out for a truly independent report

    • abc123456
    • By abc123456 11th Nov 17, 7:55 PM
    • 331 Posts
    • 43 Thanks
    abc123456
    Why did you not contact GasSafe immediately and what have they said now you have? They'll normally do a site visit very quickly.

    I did not contact them immediately as I did what everyone should do with a consumer complaint and that is to take it up with SSE first.

    Also, normally with Gas Safe you say?....it has been over 10 days since contacting them and I have not had any response from them whatsoever either.


    Not sure what your past job has to do with this, I doubt you've been involved in any HSE prosecutions.
    Originally posted by IAmWales
    You dont know me, so how can you say you doubt that I have been involved in HSE prosecutions, in fact i have been involved in numerous such prosecutions...that is what my last job has to do with it...I know what I am talking about when I mention negligence and fraud...that is what the Police do!
    • abc123456
    • By abc123456 11th Nov 17, 7:59 PM
    • 331 Posts
    • 43 Thanks
    abc123456
    Is that not just the heat shield the inner flue looks intact.
    It is unfortunate that you didn't get gas safe out for a truly independent report
    Originally posted by Lomast
    If that is the case, why could daylight be seen through the badly cut area? That was the reason it was put at risk, and my understanding of this risk was that fumes could seep back into the house from the outside through this gap.

    Gas Safe can still visit, the part is still retained.
    • powerful_Rogue
    • By powerful_Rogue 11th Nov 17, 8:09 PM
    • 3,299 Posts
    • 4,790 Thanks
    powerful_Rogue
    You dont know me, so how can you say you doubt that I have been involved in HSE prosecutions, in fact i have been involved in numerous such prosecutions...that is what my last job has to do with it...I know what I am talking about when I mention negligence and fraud...that is what the Police do!
    Originally posted by abc123456
    Then why are you posting on here? Use your previous knowledge to resolve the situation.
    • abc123456
    • By abc123456 11th Nov 17, 8:46 PM
    • 331 Posts
    • 43 Thanks
    abc123456
    Then why are you posting on here? Use your previous knowledge to resolve the situation.
    Originally posted by powerful_Rogue
    Why are people on these forums now so focussed on slating and questioning posters on here. I asked for advice and what I get is mostly irrelevant hindsight statements.
    I won't even lower myself to answer your post powerful lotus, other than to say ..what does the word "former" mean to you?
    • IAmWales
    • By IAmWales 11th Nov 17, 9:22 PM
    • 1,631 Posts
    • 3,386 Thanks
    IAmWales
    You dont know me, so how can you say you doubt that I have been involved in HSE prosecutions, in fact i have been involved in numerous such prosecutions...that is what my last job has to do with it...I know what I am talking about when I mention negligence and fraud...that is what the Police do!
    Originally posted by abc123456
    Fascinating given how few HSE prosecutions there are, and that they are primarily investigated by the HSE's own officers.

    Which offence(s) do you suggest the engineer is charged with, and what sentence are they likely to receive?
    • photome
    • By photome 12th Nov 17, 9:14 AM
    • 12,769 Posts
    • 8,247 Thanks
    photome
    Has it now been made safe or is your mum without a boiler
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