Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
Page 145
    • shauniebabe
    • By shauniebabe 6th Oct 17, 1:12 PM
    • 145 Posts
    • 15 Thanks
    shauniebabe
    Got word back from Ferratum today. Rejected the claim of irresponsible lending however refunded me back £100 goodwill.

    My total interest was only about £160.00 and most of the loans weren't actually unaffordable.

    Something I never thought id see but happy days.
    Originally posted by cclem345
    Oh and Wonga confirmed they would remove everything from my credit file too ��
    Originally posted by Matt_C74
    Im in a similar posistion with myjar, they have contacted me today with an offer of £84 for interest on my 6 loans but only for loans 4,5,6. However ive a outstanding balance with them and they will put this against it and leave me with £300 to pay to the debt collectors. I dont feel this is acceptable and woould love them to wipe the debt and be done. Any advice?
    • Matt_C74
    • By Matt_C74 6th Oct 17, 3:54 PM
    • 24 Posts
    • 6 Thanks
    Matt_C74
    WageDayAdvance have made their offer.

    £1400+, it's above the amount that I had in mind to accept so I've done just that and they've advised 3-5 days for the money to be in my account (slightly better than Wonga's 14 working days!).

    Have to say that WDA have been by far the most helpful and communicative throughout the whole process. They were the first to respond to my initial request, have regularly kept me updated throughout and habe been very quick to reply to any queries. Their final offer letter addresses every point I raised in detail and is a million times more comprehensive than Sunny's.

    So that's Wongas and WageDayAdvances offers accepted and Sunny off to the ombudsman (I sent Sunny an Email yesterday saying I didn't think they had addressed any of the concerns I had raised in my initial complaint and also requesting my lending history (3rd time) but they haven't even had the courtesy to acknowledge it.

    Their attitude stinks and is making me even more determined to take them all the way with the ombudsman.
    • Matt_C74
    • By Matt_C74 6th Oct 17, 3:56 PM
    • 24 Posts
    • 6 Thanks
    Matt_C74
    If you don't think it's acceptable then your only way forward is the ombudsman which can be a long haul from what I've heard/read.

    Good luck whatever you decide!
    • Matt_C74
    • By Matt_C74 6th Oct 17, 6:55 PM
    • 24 Posts
    • 6 Thanks
    Matt_C74
    Just checked my bank account and Wonga have paid out - I accepted the offer on Monday evening so they've paid out pretty quickly considering they said 14 working days

    Had an 'interesting' conversation with Sunny this afternoon. I've asked them to reconsider their final response as the one they've issued totally ignored my 2nd email to them - basically they have just issued a standard response to my first email (the standard DC one - I'm making a complaint and can I have details of my loans) and not even read my second email (the one giving all of the details of my complaint!). They said they'll pass it to someone to see if they can reconsider....not hopeful but I've made them fully aware were going FOS so the balls in their court
    • Sn0wX
    • By Sn0wX 7th Oct 17, 9:36 PM
    • 4 Posts
    • 2 Thanks
    Sn0wX
    There really is some stuck up members on this forum. If you dont like the ops advice why post? In fact if you dont take out things you cant afford why you even in this section?

    6 years ago i was broke at x-mas, within minutes had couple grand in my account.It's not that hard. Cancel your card and get a replacement. Iv never had pay one these loan sharks back.
    • angelicairene
    • By angelicairene 8th Oct 17, 9:47 AM
    • 8 Posts
    • 4 Thanks
    angelicairene
    shauniebabe, myjar is usually open to the negotiations. I rejected their first final response with no offer whatsoever, explaining that in the time I borrowed fro them I had a number of other payday loans, they send me the second one for just one loan's interest, and then third one which I accepted. Worth a try to write them back.
    • baggybreeches
    • By baggybreeches 9th Oct 17, 9:06 AM
    • 39 Posts
    • 121 Thanks
    baggybreeches
    I've also received an offer from Peachy for the interest on loans ~1&2 with them which amount to £66.67, I have counter offered loans 2,3 & 4 interest which amounts £280.67 so I will see what they come back with
    Originally posted by baggybreeches
    Morning all, just a little update. I have just checked my online banking this morning and Peachy have refunded me £115.77 into my bank, I pressed for the £280.67 but settled for loans #1 to 3# to save getting the FOS involved. Keep on if you have all your facts it's definitely worth doing :-)
    • Matt_C74
    • By Matt_C74 9th Oct 17, 9:53 AM
    • 24 Posts
    • 6 Thanks
    Matt_C74
    So...Sunny have come back to me stating that all of my complaint has been reviewed but it isn't their policy to address the individual points I raised?

    They have also now decided to provide me with details of my loans (requested 4 times since August and up until now, ignored). They have also now agreed to cease collection activity - another request that Ive made several times since August that they've totally ignored up til now.

    I've replied to them saying we're off to the FOS and part of my complaint will be about how difficult they've made complaining - ie. Not providing anything until after theyve issued their final response - as far as I'm concerned this has been 100% intentional on their part to make complaining as awkward as possible.

    By far the worst of the 3 companies I've dealt with
    • CharlieP123
    • By CharlieP123 9th Oct 17, 9:56 AM
    • 15 Posts
    • 1 Thanks
    CharlieP123
    I submitted complaints to Wonga and QQ around 7 weeks ago. Wonga emailed me 4 weeks after I sent my complaint advising the investigation may take longer than 8 weeks. QQ emailed me just over 5 weeks in requesting bank statements and pay slips.


    Has anybody else experienced the same as me so far? If so, what was the outcome?
    • what an idiot
    • By what an idiot 9th Oct 17, 9:57 AM
    • 42 Posts
    • 17 Thanks
    what an idiot
    HI,


    Just my opinion, but even if it was found to be irresponsible, you cant just have free money. The charges and interest should be wiped (£118) but as they have given you £100 and you have given them nothing back, then surely you still owe at least £100?
    Smiling and waving
    • arc2014
    • By arc2014 9th Oct 17, 10:30 AM
    • 149 Posts
    • 620 Thanks
    arc2014
    I submitted complaints to Wonga and QQ around 7 weeks ago. Wonga emailed me 4 weeks after I sent my complaint advising the investigation may take longer than 8 weeks. QQ emailed me just over 5 weeks in requesting bank statements and pay slips.


    Has anybody else experienced the same as me so far? If so, what was the outcome?
    Originally posted by CharlieP123

    I had a request for payslips and bank statements from QQ. Told them I didn't have them, they replied saying without them they can't investigate fully but will still continue with my complaint. Still waiting!
    Logbook Loan 970.42/1000 · DC1 75/1420.32 · DC2 40/321.13 · DC3 11.75/11.75 · DC4 60/635 · Personal Loan 640.71/4800 · Overdraft 0/1200 · Total 1797.89/9388.20

    SPC #200

    Lightbulb Moment September 2017 - DFD Christmas 2018!
    • CharlieP123
    • By CharlieP123 9th Oct 17, 10:34 AM
    • 15 Posts
    • 1 Thanks
    CharlieP123
    'I had a request for payslips and bank statements from QQ. Told them I didn't have them, they replied saying without them they can't investigate fully but will still continue with my complaint. Still waiting! '


    How long ago was it that they requested the info from you?
    • arc2014
    • By arc2014 9th Oct 17, 11:05 AM
    • 149 Posts
    • 620 Thanks
    arc2014
    'I had a request for payslips and bank statements from QQ. Told them I didn't have them, they replied saying without them they can't investigate fully but will still continue with my complaint. Still waiting! '


    How long ago was it that they requested the info from you?
    Originally posted by CharlieP123

    I sent my initial complaint on September 19th, they asked for payslips on 29th September. No news from them since.
    Logbook Loan 970.42/1000 · DC1 75/1420.32 · DC2 40/321.13 · DC3 11.75/11.75 · DC4 60/635 · Personal Loan 640.71/4800 · Overdraft 0/1200 · Total 1797.89/9388.20

    SPC #200

    Lightbulb Moment September 2017 - DFD Christmas 2018!
    • Matt_C74
    • By Matt_C74 9th Oct 17, 12:00 PM
    • 24 Posts
    • 6 Thanks
    Matt_C74
    I got the standard 'might take longer than 8 weeks' response from Wonga after 4 weeks, they made an offer after 7 weeks and paid out 3 days after I accepted
    • IAmNic
    • By IAmNic 9th Oct 17, 12:11 PM
    • 2 Posts
    • 2 Thanks
    IAmNic
    I've been a regular lurker around MSE for a while now but I really wanted to say a huge thankyou to Woody and everyone who has shared information on this thread.
    Without this I never would have known I could make a claim. I too was caught in the payday loan trap a few years ago and have really struggled to get myself put straight financially.
    Yesterday I received £3k from Wonga which is fees and interest plus stat intererest on three loans and have just had an offer from PDUK of just over £6k. I am absolutely thrilled.
    PDUK were extremely unhelpful to begin with and refused to send my information regarding the loans I had with them. I was about to refer them to the FOS as they had breached the 8 week deadline. Taking advice from this thread I mentioned the £550 fee charged by the FOS and they returned with all info and an offer the very next day.
    Has anyone received a refund from PDUK? I'm just wondering how long they take to pay?
    Originally posted by Buster13P
    Hi, Have you had any news on your PDUK refund yet??? I had an email last Monday with them offering me a refund. I sent of the acceptance letter straight away. It didn't mention how long it would take. I emailed them on Thursday asking how long it would take and they said they hadn't received my acceptance yet. They asked for a PDF copy to be emailed to them. I did that straight away but have heard nothing since! Would be nice if they gave out a date of payment.
    I also had a refund from Wonga which i am yet to receive. I am nearly a week over the 14 days payment now. I spoke to them Friday and they sad it would be processed today and would take 3 - 5 working days for me to receive it.
    • CharlieP123
    • By CharlieP123 9th Oct 17, 1:05 PM
    • 15 Posts
    • 1 Thanks
    CharlieP123
    Its 7 weeks this week that I first sent off my complaints, so fingers crossed I'll hear something soon.
    • angelicairene
    • By angelicairene 10th Oct 17, 7:28 AM
    • 8 Posts
    • 4 Thanks
    angelicairene
    I had a request for bank statements from QQ as well, replied asking to investigate without them, in week 5 received final response, they didn't admit any wrongdoing, sent my complaint to FOS. Wonga and couple of others sent 'we still investigating' emails in week 4. It's a week 7, and I am also waiting for the news.
    So far Safetynet credit and Myjar refunded all interest except first deposit/loan+8%, Swiftsterling offered as a goodwill gesture ~£1,300, I declined and asked for the refund on all loans, if they don't answer in a week will complain to Maltese OAFS.
    • arc2014
    • By arc2014 10th Oct 17, 9:15 AM
    • 149 Posts
    • 620 Thanks
    arc2014
    I had a request for bank statements from QQ as well, replied asking to investigate without them, in week 5 received final response, they didn't admit any wrongdoing, sent my complaint to FOS. Wonga and couple of others sent 'we still investigating' emails in week 4. It's a week 7, and I am also waiting for the news.
    So far Safetynet credit and Myjar refunded all interest except first deposit/loan+8%, Swiftsterling offered as a goodwill gesture ~£1,300, I declined and asked for the refund on all loans, if they don't answer in a week will complain to Maltese OAFS.
    Originally posted by angelicairene

    How long did SafetyNet Credit take to get back to you? I'm fully expecting Wonga/QQ to deny wrong doing - it seems like that's all they do!
    Logbook Loan 970.42/1000 · DC1 75/1420.32 · DC2 40/321.13 · DC3 11.75/11.75 · DC4 60/635 · Personal Loan 640.71/4800 · Overdraft 0/1200 · Total 1797.89/9388.20

    SPC #200

    Lightbulb Moment September 2017 - DFD Christmas 2018!
    • angelicairene
    • By angelicairene 10th Oct 17, 9:23 AM
    • 8 Posts
    • 4 Thanks
    angelicairene
    I sent an initial SOA request to Safetynet credit on 1st September and they sent me a lost of loans on the same day. Then I sent a complaint on the same day, their final response I received on 19th September and refund to my bank on 24th.
    • arc2014
    • By arc2014 10th Oct 17, 9:29 AM
    • 149 Posts
    • 620 Thanks
    arc2014
    I sent an initial SOA request to Safetynet credit on 1st September and they sent me a lost of loans on the same day. Then I sent a complaint on the same day, their final response I received on 19th September and refund to my bank on 24th.
    Originally posted by angelicairene

    That's very efficient! I sent my initial complaint on the 14th September, and had an initial response within the hour. I'm going into the 4th week on Thursday - hopefully they will get back to me soon!
    Logbook Loan 970.42/1000 · DC1 75/1420.32 · DC2 40/321.13 · DC3 11.75/11.75 · DC4 60/635 · Personal Loan 640.71/4800 · Overdraft 0/1200 · Total 1797.89/9388.20

    SPC #200

    Lightbulb Moment September 2017 - DFD Christmas 2018!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,398Posts Today

7,666Users online

Martin's Twitter