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  • FIRST POST
    • Al Ross
    • By Al Ross 5th Oct 17, 6:18 PM
    • 349Posts
    • 66Thanks
    Al Ross
    BT Broadband Boost
    • #1
    • 5th Oct 17, 6:18 PM
    BT Broadband Boost 5th Oct 17 at 6:18 PM
    Hi just got an email from BT today telling me they were giving me a free Speed Boost, my speed would go up to 76mb,no need to do anything it was a reward for for being a customer for 861 days.

    Now here’s the thing, I was on infinity 1 before and always had a solid down speed of 54mb.

    I have checked my router connection and it says I am synced at the exchange at 80mb,but I am only now getting a download speed of 20mb.

    Can anyone shed any light on this please?
Page 1
    • iniltous
    • By iniltous 5th Oct 17, 7:46 PM
    • 1,347 Posts
    • 474 Thanks
    iniltous
    • #2
    • 5th Oct 17, 7:46 PM
    • #2
    • 5th Oct 17, 7:46 PM
    Post your router stats, if you are being 'upgraded' to Infinity 2 type speeds, then I would imagine it's nothing more than a reconfiguration of the port speed, have you noticed any fall off in download speed ?,
    • Al Ross
    • By Al Ross 5th Oct 17, 8:42 PM
    • 349 Posts
    • 66 Thanks
    Al Ross
    • #3
    • 5th Oct 17, 8:42 PM
    • #3
    • 5th Oct 17, 8:42 PM
    my router stats have gone up:

    Downstream sync speed: 80.00 Mbps


    Upstream sync speed: 20.00 Mbps


    but my actual download speed has gone down?
    • spud17
    • By spud17 5th Oct 17, 9:15 PM
    • 4,219 Posts
    • 1,941 Thanks
    spud17
    • #4
    • 5th Oct 17, 9:15 PM
    • #4
    • 5th Oct 17, 9:15 PM
    Also had my Boost email today (6307 days),
    I'm already getting 51.5 Mbps which is ample, I definitely won't be continuing with 76 Mbps.
    It does say they will notify you when it is applied, how soon were you updated and how did they contact you?
    Downstream sync 55 Mbps and Upstream is 9.99 Mbps



    There's no need to do anything ‐ sit back, relax and we'll let you know when your boosts have been activated.
    Last edited by spud17; 05-10-2017 at 9:39 PM.
    Move along, nothing to see.
    • Al Ross
    • By Al Ross 5th Oct 17, 10:03 PM
    • 349 Posts
    • 66 Thanks
    Al Ross
    • #5
    • 5th Oct 17, 10:03 PM
    • #5
    • 5th Oct 17, 10:03 PM
    is this meant to be a free trial or what then?

    I took it to be a free increase,but for how long I wonder?
    • lee111s
    • By lee111s 5th Oct 17, 10:25 PM
    • 2,858 Posts
    • 1,946 Thanks
    lee111s
    • #6
    • 5th Oct 17, 10:25 PM
    • #6
    • 5th Oct 17, 10:25 PM
    It’s a permanant change.

    All infinity 1 circuits, where the line can support higher than 55mbps sync will be migrated to an 80/20 service.
    • deanos
    • By deanos 6th Oct 17, 5:44 PM
    • 10,736 Posts
    • 5,517 Thanks
    deanos
    • #7
    • 6th Oct 17, 5:44 PM
    • #7
    • 6th Oct 17, 5:44 PM
    Yep its all customers, i had a email last week as well

    https://www.ispreview.co.uk/index.php/2017/09/uk-isp-bt-start-free-fttc-infinity-1-broadband-speed-boost-76mbps.html

    Wonder what will happen to people on Infinity2 will they get a price drop?

    EDIT: my sync speed has changed now 56.74 down and 18.5 up , not had a email but speed test indicates i have been upgraded
    Last edited by deanos; 06-10-2017 at 5:48 PM.
    • Al Ross
    • By Al Ross 7th Oct 17, 9:18 AM
    • 349 Posts
    • 66 Thanks
    Al Ross
    • #8
    • 7th Oct 17, 9:18 AM
    • #8
    • 7th Oct 17, 9:18 AM
    As I said my sync speed went up to 80mb put my download speed has gone to about 40mb taken with the wholesale BT speed tester. I feel as if a cap is now on my line.

    I used to have 76mb with BT and moved to 52mb for the cheaper price and always had above the max speeds.

    Does the change need a period of time to train, anyone any ideas?
    • deanos
    • By deanos 7th Oct 17, 9:59 AM
    • 10,736 Posts
    • 5,517 Thanks
    deanos
    • #9
    • 7th Oct 17, 9:59 AM
    • #9
    • 7th Oct 17, 9:59 AM
    my upload speed has incrreased, but same as you my download speed seems to have gone down, was always maxing out at 52mbs but now its around 30
    • Al Ross
    • By Al Ross 7th Oct 17, 10:09 AM
    • 349 Posts
    • 66 Thanks
    Al Ross
    yes,thats sounds the same as mine.The question is will it improve,or are we worse off ?
    • iniltous
    • By iniltous 7th Oct 17, 10:52 AM
    • 1,347 Posts
    • 474 Thanks
    iniltous
    As I said my sync speed went up to 80mb put my download speed has gone to about 40mb taken with the wholesale BT speed tester. I feel as if a cap is now on my line.

    I used to have 76mb with BT and moved to 52mb for the cheaper price and always had above the max speeds.

    Does the change need a period of time to train, anyone any ideas?
    Originally posted by Al Ross
    Post the complete BTWholesale tester result, doesn't it indicate if the speed obtained it within an acceptable range and what to do if it isn't ?
    • Al Ross
    • By Al Ross 7th Oct 17, 12:30 PM
    • 349 Posts
    • 66 Thanks
    Al Ross
    Here is two screen grabs, one taken straight after the other. This is from my p.c hard wired to router not wirelessly and no other programs running. A big difference from the constant 54mb I had before.

    http://oi65.tinypic.com/2lo6ved.jpg

    http://oi66.tinypic.com/2e369lx.jpg
    • iniltous
    • By iniltous 7th Oct 17, 12:56 PM
    • 1,347 Posts
    • 474 Thanks
    iniltous
    If you haven't already done so, it's time to call your ISP and report the issue
    • deanos
    • By deanos 8th Oct 17, 1:23 PM
    • 10,736 Posts
    • 5,517 Thanks
    deanos
    my download speed has now gone up as it should be, i did reset the home hub
    • Al Ross
    • By Al Ross 8th Oct 17, 1:58 PM
    • 349 Posts
    • 66 Thanks
    Al Ross
    Mine has gone up.Although a bit up and down when downloading.B.T Wholesale Speed Tester not giving true results though.

    http://oi67.tinypic.com/307vinb.jpg
    • XBluey
    • By XBluey 8th Oct 17, 7:48 PM
    • 3 Posts
    • 0 Thanks
    XBluey
    This is all a bit rubbish for Infinity 2 customers, like me, who are now paying more for the same speed as an Infinity 1 customer who has had a speed increase.

    I wonder how BT are going to sell Infinity 1/2 now and what are they going to do for Infinity 2 customers. I reckon for every month that goes by that they do nothing, they owe me the difference in price between 1 and 2.
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