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  • FIRST POST
    • littlewren
    • By littlewren 19th Jul 17, 3:18 PM
    • 1,757Posts
    • 711Thanks
    littlewren
    0 WOW
    Candle & Scent - is it a legit company?
    • #1
    • 19th Jul 17, 3:18 PM
    0 WOW
    Candle & Scent - is it a legit company? 19th Jul 17 at 3:18 PM
    Hi, I don't quite know where to post this so please feel free to move if in wrong place admin.

    My daughter ordered a candle for her wedding day from Candle & Scent Ltd over a week ago & according to the delivery terms she should have received it by now. She didn't receive e-mail confirmation when she placed the order and although she registered and created a password, she's not able to log in, it won't accept her details. She e-mailed them but got no reply. I tried to ring them for her today as my daughter's at work but each time I'm kept hanging on for absolutely ages and have to put the phone down.

    https://candleandscent.com/

    I know nothing about this company other than that they are apparently based in Covent Garden and are registered with Companies House.

    I'm concerned in case my daughter has lost her money. Hopefully I'm just being a worrywort. Has anyone had any dealings with this online company?

    TIA
    Last edited by littlewren; 19-07-2017 at 3:23 PM.
    Money, money, money, must be funny, in the rich man's World!
Page 3
    • Monbaz
    • By Monbaz 13th Sep 17, 4:58 PM
    • 1 Posts
    • 0 Thanks
    Monbaz
    Still scamming
    Sadly, I only found this thread after I had had two cards scammed by what appears a legitimate website which is top of page on Google. It's disappointing that no action can be taken to take down this website which must be catching new victims each day.
    • Hideaway
    • By Hideaway 15th Sep 17, 1:15 PM
    • 5 Posts
    • 1 Thanks
    Hideaway
    I came back here to see if there were any more updates, as I saw this awful name pop up when googling something else. I noticed that the candle I had tried to order has now increased in price, probably to make it look more of a genuine site, selling at similar prices to elsewhere. I really wish there was some way to get their page closed down, as I fear there will be more and more people scammed, daily, with candles being so popular. Maybe it might be an idea for any Facebook users to post a public status, and ask people to share it.I am going to see if there are any Facebook candle fan pages / groups, and message them about this place. Disgusting. I don't know how they sleep at night.
    • TommyNooka
    • By TommyNooka 15th Sep 17, 2:09 PM
    • 3 Posts
    • 1 Thanks
    TommyNooka
    I feel the same, the Trustpilot page set up by a very helpful poster on this thread now has 21 reviews (one of which is a highly suspect 5 star review) and they are all victims of this phishing website, how many other people have been defrauded and haven't posted about it?
    I also informed Google that the site is featured on their sponsored results a couple of weeks ago, they are still there. It's incredibly frustrating as more people are being defrauded on a daily basis and we're powerless to prevent it.
    • jrf86
    • By jrf86 21st Sep 17, 6:46 PM
    • 1 Posts
    • 0 Thanks
    jrf86
    Oh my goodness, I just googled candle and scent and found this thread, so glad I did .....I ordered from them several weeks ago, also have no confirmation email (I was sily but didn't check at the time), have not received the order but more worryingly my debit card details were recently used fraudulently. Should I contact Companies House? help much appreciated. Perhaps your daughter should alert the bank, I certainly will be.
    • MysteryMe
    • By MysteryMe 21st Sep 17, 10:39 PM
    • 1,724 Posts
    • 2,098 Thanks
    MysteryMe
    There is another registered address for the company now

    33 The Maltings, Leighton Buzzard, United Kingdom, LU7 4BS

    This appears to be used by another dodgy business

    http://www.boatmail.co.uk/contact.html


    Another way that it may be possible to get the website taken down is to try and contact the hosting service and report that it is a scam site. I'm not IT minded but the someone more au fait may be able to identify the web host from the whois info. The Admin address Kemp House, 152 City Rd, London EC1V 2NX is another virtual office as was Shelton Street, Covent Garden

    https://www.whois.com/whois/candleandscent.com

    As well as action fraud contact Trading Standards on 03454 04 05 06
    • littlewren
    • By littlewren 22nd Sep 17, 1:29 PM
    • 1,757 Posts
    • 711 Thanks
    littlewren
    Oh my goodness, I just googled candle and scent and found this thread, so glad I did .....I ordered from them several weeks ago, also have no confirmation email (I was sily but didn't check at the time), have not received the order but more worryingly my debit card details were recently used fraudulently. Should I contact Companies House? help much appreciated. Perhaps your daughter should alert the bank, I certainly will be.
    Originally posted by jrf86
    Yes, my daughter did inform her bank, they said nothing had been taken out fraudulently, but she checks her bank every day. As she recently got married she'll receive a new card now thankfully.
    Money, money, money, must be funny, in the rich man's World!
    • Browntoa
    • By Browntoa 22nd Sep 17, 7:06 PM
    • 31,948 Posts
    • 37,679 Thanks
    Browntoa
    There is another registered address for the company now

    33 The Maltings, Leighton Buzzard, United Kingdom, LU7 4BS

    This appears to be used by another dodgy business

    http://www.boatmail.co.uk/contact.html


    Another way that it may be possible to get the website taken down is to try and contact the hosting service and report that it is a scam site. I'm not IT minded but the someone more au fait may be able to identify the web host from the whois info. The Admin address Kemp House, 152 City Rd, London EC1V 2NX is another virtual office as was Shelton Street, Covent Garden

    https://www.whois.com/whois/candleandscent.com

    As well as action fraud contact Trading Standards on 03454 04 05 06
    Originally posted by MysteryMe
    Webhost is Tucows looking at the Registry
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • Sassyone
    • By Sassyone 29th Sep 17, 11:46 AM
    • 6 Posts
    • 1 Thanks
    Sassyone
    Possible Fraud
    I tried to order from this site using my credit card but got an email back saying my card had been declined. I tried again but got the same response. I then (STUPIDLY!!!) put in my debit card details. Still nothing.
    2 weeks later I have had to cancel both cards because of fraudulant transactions on them. This is the only place I have used both cards. My PayPal and Amazon accounts only have my credit card details. In fact I very rarely use my Debit Card online.
    Can't be 100% sure it's because of the this but wouldn't risk ordering from them ever again.
    • Sassyone
    • By Sassyone 29th Sep 17, 11:49 AM
    • 6 Posts
    • 1 Thanks
    Sassyone
    Yep, that's what happened to me. Nothing taken by them but other, much larger transactions from other companies.
    • danielpope75
    • By danielpope75 7th Oct 17, 10:16 AM
    • 1 Posts
    • 0 Thanks
    danielpope75
    Be careful with these guys and check your account
    I tried to purchase a Neom candle from this company last month and I received a message saying that the card was declined. I called my bank and there was no trace of an attempted transaction. I tried using another card and that too was declined so I gave up.
    Today, i checked both cards and there have been fradulent transactions on them after the attempt to use the cards on this website.
    Even the welcome email has spelling mistakes.
    • melanie18
    • By melanie18 18th Oct 17, 9:36 AM
    • 1 Posts
    • 0 Thanks
    melanie18
    I'd be very careful. I ordered from this company, paid by Visa debit and got an email from them that my bank had declined my card. I called the bank and they said they had not declined any transactions. Possibly a coincidence but a few days later 2 fraudulent transactions were made on the same debit card amounting to about £500. Fortunately Natwest spotted the second one and blocked the card, alerted me and refunded the first one. As I say, maybe a coincidence, but they never asked my bank for the money for the original transaction.....
    • xtinesan1
    • By xtinesan1 18th Oct 17, 12:04 PM
    • 5 Posts
    • 2 Thanks
    xtinesan1
    If you have ever tried to buy anything through this site, get a free credit report through someone like Noddle or Clearscore, to make sure that someone hasn't tried to take out credit in your name. Although I was fortunate enough to sniff out the dodgy website after trying to buy and cancelled my credit card, I have now discovered that an attempt was made to take out credit through PayPal. After some tortuous attempts to contact PayPal fraud dept (not an easy thing to do), they are going to contact Noddle and advise them that this should have no impact on my credit score. What a faff!
    • littlewren
    • By littlewren 19th Oct 17, 2:03 PM
    • 1,757 Posts
    • 711 Thanks
    littlewren
    I can't believe that despite them being reported & all these people having fraudulent attempts made, that nothing's being done about them! Who polices websites like this, it's disgusting!
    Money, money, money, must be funny, in the rich man's World!
    • sennypijama
    • By sennypijama 19th Oct 17, 3:50 PM
    • 111 Posts
    • 172 Thanks
    sennypijama
    Those in touch with Action Fraud may want to mention to them that Thomas Peter Milner, director of Pristine Screen Ltd at Unit Q, Tyson Courtyard, Weldon South Industrial Estate, Corby, Northamptonshire, England, NN18 8AZ, has the same date of birth as the Thomas Milner listed as director of Candle and Scent. It may be that the fraudsters have stolen his identity.

    https://beta.companieshouse.gov.uk/company/09091193/officers
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