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    • Abbafan1972
    • By Abbafan1972 5th Oct 17, 7:16 PM
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    Abbafan1972
    JD Sports - item not delivered
    • #1
    • 5th Oct 17, 7:16 PM
    JD Sports - item not delivered 5th Oct 17 at 7:16 PM
    I ordered a pair of trainers Saturday 30th which were not in stock in the store - this was at the Sutton Coldfield store.

    Was advised that we could have next day delivery to my house for Sunday, which I paid for.

    Item never turned up and my order is still showing as "on the way". Have spoken to JD customer service every night this week, plus in the daytime as well. Each time they have tried to get hold of Hermes to find out where my parcel is, without any joy. Last phone call was tonight before they closed, where they told me they would try Hermes again and call me back after 1.30 tomorrow when I finish work to let me know.

    I never had an email confirming my order - probably due to fact the music was so loud in the shop, I had to tell the girl my email address 3 times and I have no doubts she got it wrong. Got my mobile number right though, as I had a text message confirming my order, but that's it.

    I got the Hermes tracking number from JD and that just says it's being sorted at the depot.

    All I am getting is hot air from JD - someone even told me that it had been delivered into the store. I rang and checked - of course that was a complete lie. They even made notes that the Royal Mail tracking showed this - when the courier is Hermes!

    If I don't get a response from them tomorrow - I feel like going down the store after work and complaining! They had my £66 and I have no trainers!

    Advice please? Thanks.

    Weight on 01/08/15 - 17st 5lb
    Target weight - 10st
    Target reached - 20/05/17


    Greatest Loser for SW group 2016 & 2017
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Page 1
    • Lorian
    • By Lorian 5th Oct 17, 7:21 PM
    • 4,089 Posts
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    Lorian
    • #2
    • 5th Oct 17, 7:21 PM
    • #2
    • 5th Oct 17, 7:21 PM
    If it's Hermes they might still turn up - I know someone who recently was expecting a parcel that the local driver couldn't be bothered to deliver for 3-4 days.
    • Abbafan1972
    • By Abbafan1972 5th Oct 17, 7:38 PM
    • 5,108 Posts
    • 168,642 Thanks
    Abbafan1972
    • #3
    • 5th Oct 17, 7:38 PM
    • #3
    • 5th Oct 17, 7:38 PM
    We asked the girl in the shop 3 times "will they be delivered tomorrow" - yes she said.

    These trainers are for a holiday - which we are going on soon.

    With Hermes track record, we did even check they hadn't been thrown over the back gate! Luckily our wheelie bins are not out the front.
    Weight on 01/08/15 - 17st 5lb
    Target weight - 10st
    Target reached - 20/05/17


    Greatest Loser for SW group 2016 & 2017
    Woman of the year for SW group 2016 & 2017
    • Lorian
    • By Lorian 5th Oct 17, 7:44 PM
    • 4,089 Posts
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    Lorian
    • #4
    • 5th Oct 17, 7:44 PM
    • #4
    • 5th Oct 17, 7:44 PM
    the 3-4 day delivery was also expected the next day.
    • Moneyineptitude
    • By Moneyineptitude 5th Oct 17, 10:38 PM
    • 19,559 Posts
    • 9,661 Thanks
    Moneyineptitude
    • #5
    • 5th Oct 17, 10:38 PM
    • #5
    • 5th Oct 17, 10:38 PM
    If I don't get a response from them tomorrow - I feel like going down the store after work and complaining! They had my £66 and I have no trainers!
    Originally posted by Abbafan1972
    Why haven't you already complained and had a refund? I thought you needed the footwear urgently for your imminent holiday? You could surely have purchased elsewhere by now?
    • IAmWales
    • By IAmWales 5th Oct 17, 10:42 PM
    • 1,490 Posts
    • 3,132 Thanks
    IAmWales
    • #6
    • 5th Oct 17, 10:42 PM
    • #6
    • 5th Oct 17, 10:42 PM
    If you still want the item I'd reorder online (next day delivery if you order before midnight) and then get a refund on the missing order. I'd hope they'd pay for the additional postage charge as an apology too.
    • Moneyineptitude
    • By Moneyineptitude 5th Oct 17, 10:48 PM
    • 19,559 Posts
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    Moneyineptitude
    • #7
    • 5th Oct 17, 10:48 PM
    • #7
    • 5th Oct 17, 10:48 PM
    If you still want the item I'd reorder online (next day delivery if you order before midnight)
    Originally posted by IAmWales
    Doing that would risk another failed delivery, of course. Might be better to source the footwear from a physical shop.
    • Abbafan1972
    • By Abbafan1972 5th Oct 17, 11:13 PM
    • 5,108 Posts
    • 168,642 Thanks
    Abbafan1972
    • #8
    • 5th Oct 17, 11:13 PM
    • #8
    • 5th Oct 17, 11:13 PM
    Why haven't you already complained and had a refund? I thought you needed the footwear urgently for your imminent holiday? You could surely have purchased elsewhere by now?
    Originally posted by Moneyineptitude
    I've already told them I want a refund, but they say they can't do that until they get confirmation from Hermes that it's been lost!
    Weight on 01/08/15 - 17st 5lb
    Target weight - 10st
    Target reached - 20/05/17


    Greatest Loser for SW group 2016 & 2017
    Woman of the year for SW group 2016 & 2017
    • Moneyineptitude
    • By Moneyineptitude 5th Oct 17, 11:58 PM
    • 19,559 Posts
    • 9,661 Thanks
    Moneyineptitude
    • #9
    • 5th Oct 17, 11:58 PM
    • #9
    • 5th Oct 17, 11:58 PM
    t they say they can't do that until they get confirmation from Hermes that it's been lost!
    Originally posted by Abbafan1972
    Be insistent.
    • leslieknope
    • By leslieknope 6th Oct 17, 1:14 PM
    • 291 Posts
    • 390 Thanks
    leslieknope
    did you get the mug though?
    CCCC #33: £42/£240
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    • DoaM
    • By DoaM 6th Oct 17, 2:05 PM
    • 3,343 Posts
    • 3,381 Thanks
    DoaM
    did you get the mug though?
    Originally posted by leslieknope
    Wrong company. You're thinking of Fat Mike's company.
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    Entries of confusion
    Dear diary, I'm here to stay
    • Abbafan1972
    • By Abbafan1972 6th Oct 17, 6:06 PM
    • 5,108 Posts
    • 168,642 Thanks
    Abbafan1972
    did you get the mug though?
    Originally posted by leslieknope
    That's Sports Direct!

    Update:- Went down the shop where I purchased the trainers and spoke to the manager. He called customer care and while he was on the phone, they called me on my mobile as well. Hermes have admitted liability that they lost the order and the shop have refunded me. Manager was very helpful though and was going to refund me anyway I think, but it just so happened they came on the phone as I was talking to him.

    I called another local store (Perry Barr) and they had stock of the exact trainer, so hubby and daughter have gone down now to get them.

    Am going to think carefully before I darken their door again!
    Weight on 01/08/15 - 17st 5lb
    Target weight - 10st
    Target reached - 20/05/17


    Greatest Loser for SW group 2016 & 2017
    Woman of the year for SW group 2016 & 2017
    • Lorian
    • By Lorian 6th Oct 17, 6:36 PM
    • 4,089 Posts
    • 2,228 Thanks
    Lorian
    Still a good chance the Hermes "delivery driver shaped object" will turn up about tea-time tomorrow with the first set - best prime family members to refuse delivery if it does.
    • Abbafan1972
    • By Abbafan1972 6th Oct 17, 7:58 PM
    • 5,108 Posts
    • 168,642 Thanks
    Abbafan1972
    Still a good chance the Hermes "delivery driver shaped object" will turn up about tea-time tomorrow with the first set - best prime family members to refuse delivery if it does.
    Originally posted by Lorian
    I have no clue what you're on about?
    Weight on 01/08/15 - 17st 5lb
    Target weight - 10st
    Target reached - 20/05/17


    Greatest Loser for SW group 2016 & 2017
    Woman of the year for SW group 2016 & 2017
    • Lorian
    • By Lorian 6th Oct 17, 8:03 PM
    • 4,089 Posts
    • 2,228 Thanks
    Lorian
    I have no clue what you're on about?
    Originally posted by Abbafan1972
    oh well, sorry for that. I'm sure it won't make a difference.
    • unholyangel
    • By unholyangel 7th Oct 17, 4:26 PM
    • 11,417 Posts
    • 8,587 Thanks
    unholyangel
    I have no clue what you're on about?
    Originally posted by Abbafan1972
    They mean the trainers may still turn up and if they do, there are less potential headaches for you if you refuse to accept the delivery (and make sure anyone likely to answer the door knows to do the same).

    If they turn up and you accept the delivery, you may possibly have issues trying to arrange its return or if you return it and it becomes lost/damaged during that return. Much easier/more clear cut if it never comes into your possession.
    Money doesn't solve poverty.....it creates it.
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