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  • FIRST POST
    • hds187
    • By hds187 17th Feb 17, 3:57 PM
    • 11Posts
    • 0Thanks
    hds187
    CC Dispute with bank
    • #1
    • 17th Feb 17, 3:57 PM
    CC Dispute with bank 17th Feb 17 at 3:57 PM
    Hi,

    In late December my wife and I and her family were travelling to Amsterdam for a short break. We booked flights with Easyjet and the hotel separately with Booking.com. Unfortunately due to very poor weather the flight was delayed for a day and then subsequently cancelled. We were only staying for 2 nights and Easyjet immediately offered a full refund.

    Initially, we phoned the hotel in Holland that we would take the 2nd night but then obviously had to cancel when the flight was cancelled.

    There was a clause that would allow us to cancel the hotel more than 24 hours before, but after that we would have to pay a nights charge. We spoke direct with the hotel and they wouldnt refund the money but said we might have some joy with the credit card company it was booked with, in this case Nationwide.

    Nationwide have just got back to us and denied us the claim, but I was wondering if we have any leg to stand on with services not provided and whether booking by card gives us any kind of protection or right to a refund.

    Any answers very much appreciated.

    Best regards,

    Howard
Page 1
    • jackieblack
    • By jackieblack 17th Feb 17, 4:05 PM
    • 6,776 Posts
    • 8,649 Thanks
    jackieblack
    • #2
    • 17th Feb 17, 4:05 PM
    • #2
    • 17th Feb 17, 4:05 PM
    No. Nationwide are correct, there was no 'service not provided'.
    If the hotel had gone out of business you would have been able to reclaim what you had paid, but the hotel was open and the room you had booked and paid for was still available for you to use, it is no fault of the hotel that you had a problem with your flights. (This is one of the risks you take when booking flights and hotels independently.)

    Might be worth checking whether you can make a claim on your travel insurance.
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    • agrinnall
    • By agrinnall 17th Feb 17, 9:32 PM
    • 16,754 Posts
    • 12,384 Thanks
    agrinnall
    • #3
    • 17th Feb 17, 9:32 PM
    • #3
    • 17th Feb 17, 9:32 PM
    Agreed, sounds like a straightforward travel insurance claim, assuming of course that you had travel insurance and that the cost of the hotel was greater than any excess on the policy.
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