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  • FIRST POST
    • 50Twuncle
    • By 50Twuncle 6th Apr 13, 1:07 PM
    • 6,235Posts
    • 1,383Thanks
    50Twuncle
    Tmobile price increase
    • #1
    • 6th Apr 13, 1:07 PM
    Tmobile price increase 6th Apr 13 at 1:07 PM
    I have this morning, received notification of a price increase on my Tmobile monthly plan - which amounts to 3.1% - to come into effect from 9 May - ie 5 weeks notice
    Surely - they cannot just increase prices as they see fit on existing contracts and with only a months notice too ?
Page 117
    • 50Twuncle
    • By 50Twuncle 8th Feb 14, 10:16 AM
    • 6,235 Posts
    • 1,383 Thanks
    50Twuncle
    Has anyone notified BBC watchdog yet - that Tmobile/EE are up to their old tricks again ?
    • RandomCurve
    • By RandomCurve 10th Feb 14, 7:14 PM
    • 1,679 Posts
    • 1,038 Thanks
    RandomCurve
    Go for it - I seem to have little to no success with the media
    • RandomCurve
    • By RandomCurve 10th Feb 14, 7:18 PM
    • 1,679 Posts
    • 1,038 Thanks
    RandomCurve
    The fight to cancel your EE, Orange, or T-Mobile contract due to the change in T&Cs is being progressing on a different forum which can be found here:


    http://forums.moneysavingexpert.com/showthread.php?p=64634080&posted=41#post64634080


    I suggest we keep this forum focused on trying to obtain a cancellation due to the change from Januarys 3.3% to Februarys 3.2% RPI. You might also want to fire off the changed T&Cs email (if you received the text) just in case CISAS make the wrong decision on this one!
    • ryan92
    • By ryan92 12th Feb 14, 12:42 PM
    • 461 Posts
    • 116 Thanks
    ryan92
    So the decision is in and my claim was unsuccessful. I do find this point interesting though ;

    Both the customer’s claim and the defence submission agree that the customer was informed of the 3.3% price rise in April 2013. This would have taken effect on 9 May 2013. As the customer was aware of the increase, and chose not to seek termination of the agreement, I find that through the customer’s conduct he accepted the higher than RPI price increase at that time. I note that the company did not then apply the increase to the customer’s account at that time. The company explains that because the agreement was entered into so close to the date of the price rise, it deferred the application of the increase until November 2013.


    I didn't accept any increase. He also admits there the increase was too high! I couldn't do nothing then because the increase hadn't been applied to my account so they wouldn't have let me cancel then anyway!
  • iangary67
    hi ive been with orange since june/july 2013 can I still cancel without penalty if I don't agree with the increase.i received a text on the11/2/14 informing of changes to terms and conditions ,I phoned them this morning to ask and was told I couldn't and that nobody cancelled last year due to price increases which I found a bit hard to believe ,I managed to cancel my virgin media contract after their latest rise.
    Last edited by iangary67; 12-02-2014 at 3:30 PM.
    • RandomCurve
    • By RandomCurve 15th Feb 14, 8:37 PM
    • 1,679 Posts
    • 1,038 Thanks
    RandomCurve
    So the decision is in and my claim was unsuccessful. I do find this point interesting though ;

    Both the customer’s claim and the defence submission agree that the customer was informed of the 3.3% price rise in April 2013. This would have taken effect on 9 May 2013. As the customer was aware of the increase, and chose not to seek termination of the agreement, I find that through the customer’s conduct he accepted the higher than RPI price increase at that time. I note that the company did not then apply the increase to the customer’s account at that time. The company explains that because the agreement was entered into so close to the date of the price rise, it deferred the application of the increase until November 2013.


    I didn't accept any increase. He also admits there the increase was too high! I couldn't do nothing then because the increase hadn't been applied to my account so they wouldn't have let me cancel then anyway!
    Originally posted by ryan92
    Sorry to hear this. I have seen the decision and the adjudicator has based the findings on the Old contract clause not the new one - so the arguments are completely different. He also failed to say which part of the contract allows T-Mobile to "adjust" a mis applied price rise!


    As the adjudicator has obviously used the wrong the contract terms I would take this claim to the SCC has the arguments have not been fully explored (I lost a case at CISAS, but EE settled out of court when I took it to the small claims court).


    Everton2004 - we need to make things crystal clear when we respond in your case, so the adjudicator at least considers the correct contract version!!
    • RandomCurve
    • By RandomCurve 15th Feb 14, 8:39 PM
    • 1,679 Posts
    • 1,038 Thanks
    RandomCurve
    hi ive been with orange since june/july 2013 can I still cancel without penalty if I don't agree with the increase.i received a text on the11/2/14 informing of changes to terms and conditions ,I phoned them this morning to ask and was told I couldn't and that nobody cancelled last year due to price increases which I found a bit hard to believe ,I managed to cancel my virgin media contract after their latest rise.
    Originally posted by iangary67

    That debate is raging on the following forum


    http://forums.moneysavingexpert.com/showthread.php?p=64634080&posted=41#post64634080


    What arguments did you use against Virgin, and did they settle with you, or did you need to go to the adjudicator, or Small Claims Court?
  • everton2004
    Everton2004 - we need to make things crystal clear when we respond in your case, so the adjudicator at least considers the correct contract version!!
    Originally posted by RandomCurve
    Yes I received my reply from CISAS today. Not sure I understand it fully - bloody legal mumbo jumbo!

    In a nutshell, they're saying they haven't broken any Terms and Conditions. I have until the 24th February to respond
    • RandomCurve
    • By RandomCurve 19th Feb 14, 6:21 PM
    • 1,679 Posts
    • 1,038 Thanks
    RandomCurve
    Yes I received my reply from CISAS today. Not sure I understand it fully - bloody legal mumbo jumbo!

    In a nutshell, they're saying they haven't broken any Terms and Conditions. I have until the 24th February to respond
    Originally posted by everton2004
    I'm guessing they are using the same defence as for Ryan92. You can send it to me if you like and I'll take a look - I'll PM you an email address.
    • RandomCurve
    • By RandomCurve 19th Feb 14, 6:22 PM
    • 1,679 Posts
    • 1,038 Thanks
    RandomCurve
    Ryan92 - Have you followed up with CISAS re them deciding your case on the wrong T&Cs?
  • everton2004
    I'm guessing they are using the same defence as for Ryan92. You can send it to me if you like and I'll take a look - I'll PM you an email address.
    Originally posted by RandomCurve
    Thanks for that, I have just emailed you the relevant documents
    • RandomCurve
    • By RandomCurve 20th Feb 14, 11:41 PM
    • 1,679 Posts
    • 1,038 Thanks
    RandomCurve
    Thanks for that, I have just emailed you the relevant documents
    Originally posted by everton2004

    The defence is the same as that used by EE on Ryan92. If we can get the adjudicator to consider the arguments against the CORRECT version of the contract I think you can win this
    • RandomCurve
    • By RandomCurve 20th Feb 14, 11:43 PM
    • 1,679 Posts
    • 1,038 Thanks
    RandomCurve
    RYan92 - Have you sent the request to CISAS to have the case reviewed using the correct T&Cs?
  • everton2004
    The defence is the same as that used by EE on Ryan92. If we can get the adjudicator to consider the arguments against the CORRECT version of the contract I think you can win this
    Originally posted by RandomCurve
    Many thanks for the reply, I have filled in the required bit and have just fired it off to CISAS - let's see what happens now

    Whatever the result (but let's hope it's a positive one!), I would like to express my thanks and gratitude for you tireless work and efforts throughout this. You have been an absolute star, MSE Forums should be proud to have people like you on here
    • RandomCurve
    • By RandomCurve 24th Feb 14, 8:17 PM
    • 1,679 Posts
    • 1,038 Thanks
    RandomCurve
    Many thanks for the reply, I have filled in the required bit and have just fired it off to CISAS - let's see what happens now

    Whatever the result (but let's hope it's a positive one!), I would like to express my thanks and gratitude for you tireless work and efforts throughout this. You have been an absolute star, MSE Forums should be proud to have people like you on here
    Originally posted by everton2004

    You're welcome Fingers crossed
  • everton2004
    Received notification this morning - all case papers (including the comments that I sent this week) have been sent onto the adjudicator. Just have to wait for their decision now (upto 3 weeks).
  • scooby9858
    i have received tmobiles defence and need to submit comments by tomorrow i based my case on RandomCurves template but totally lost on what to reply.my contract started on sept 2012 which should be v58 t/c tmobile have said my t/c are v59.can i post there defence here without voiding my case for a bit of advice.thanks.
    • RandomCurve
    • By RandomCurve 5th Mar 14, 5:30 PM
    • 1,679 Posts
    • 1,038 Thanks
    RandomCurve
    i have received tmobiles defence and need to submit comments by tomorrow i based my case on RandomCurves template but totally lost on what to reply.my contract started on sept 2012 which should be v58 t/c tmobile have said my t/c are v59.can i post there defence here without voiding my case for a bit of advice.thanks.
    Originally posted by scooby9858

    A question.


    1. Is your CISAS termination request based on the change in T&Cs as per this forum OR
    2. The revised price increase announced in November 2013?


    The defence suggests they are defending a claim based on the November 2013 price rise adjustment?


    Also you are very lucky as they think you are on V59 which can only help your case
  • scooby9858
    A question.


    1. Is your CISAS termination request based on the change in T&Cs as per this forum OR
    2. The revised price increase announced in November 2013?

    The defence suggests they are defending a claim based on the November 2013 price rise adjustment?


    Also you are very lucky as they think you are on V59 which can only help your case
    Originally posted by RandomCurve
    the request is based on the may 9 2013 price increase which i complained about at the time.the apr used 3.3% i have emailed you what i sent cisas.thanks
    • RandomCurve
    • By RandomCurve 5th Mar 14, 9:58 PM
    • 1,679 Posts
    • 1,038 Thanks
    RandomCurve
    the request is based on the may 9 2013 price increase which i complained about at the time.the apr used 3.3% i have emailed you what i sent cisas.thanks
    Originally posted by scooby9858

    I've sent you an email. keep us posted on the forum with how you get on.


    I was initially a little confused - I thought all of the Original 2013 price rise issues had been dealt with.
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