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  • FIRST POST
    yan1
    BT to True Telecom by PERSON NOT AUTHORISED to do so!
    • #1
    • 2nd Jan 14, 8:18 PM
    BT to True Telecom by PERSON NOT AUTHORISED to do so! 2nd Jan 14 at 8:18 PM
    Hi,
    Up until a few days ago I had line rental, broadband and call package with bt.
    It turns out this is no longer the case as my wife had a cold call from True Telecoms offering great services and prices. She gave the go ahead for the transfer of line rental and calls. I have only just found out the full extent of the great, or rather not so great offers. I am also still in a contract with bt for broadband and now have a sky high price compared to its original price due to the package being separated.

    It's now past the cooling off period with true so not so simple to get out of their contract.
    But, my question is as follows; the bt account is solely in my name as is my business. True call my wife and she is able to self authorise herself to transfer providers. To top it all off the new account is put into my business name!! Surely this is not allowed?

    As it stands, the contract with true has my business name and my wife as the account holder.

    Any advice on how to proceed, or if I even can, with getting away from this contract??
    Thank you
Page 1
    • DUTR
    • By DUTR 2nd Jan 14, 8:26 PM
    • 11,061 Posts
    • 6,280 Thanks
    DUTR
    • #2
    • 2nd Jan 14, 8:26 PM
    • #2
    • 2nd Jan 14, 8:26 PM
    If you ended up being better off , would you still wish to follow the proceedure? Somewhere along the way, you would have had to give them authority to swap you over, moral, don't buy from cold callers.
  • yan1
    • #3
    • 2nd Jan 14, 8:47 PM
    • #3
    • 2nd Jan 14, 8:47 PM
    If you ended up being better off , would you still wish to follow the proceedure? Somewhere along the way, you would have had to give them authority to swap you over, moral, don't buy from cold callers.
    Originally posted by DUTR
    That's a good point, I'm not going to answer though
    Nowhere along the way though did I give authority for the swap, let alone to put my business name onto the account! It's a sole trader business in my name only.
    • Quentin
    • By Quentin 2nd Jan 14, 8:54 PM
    • 33,524 Posts
    • 17,410 Thanks
    Quentin
    • #4
    • 2nd Jan 14, 8:54 PM
    • #4
    • 2nd Jan 14, 8:54 PM
    Write to them and tell them that this order was given by an employee without the authority to do so and ask them to cancel and take it from their reply.

    Though how did it get past the cooling off period before you woke up?
  • yan1
    • #5
    • 2nd Jan 14, 9:13 PM
    • #5
    • 2nd Jan 14, 9:13 PM
    Write to them and tell them that this order was given by an employee without the authority to do so and ask them to cancel and take it from their reply.

    Though how did it get past the cooling off period before you woke up?
    Originally posted by Quentin
    It certainly would appear as though I have severe narcolepsy!
    • macman
    • By macman 2nd Jan 14, 9:53 PM
    • 41,423 Posts
    • 17,044 Thanks
    macman
    • #6
    • 2nd Jan 14, 9:53 PM
    • #6
    • 2nd Jan 14, 9:53 PM
    I would have thought that the main conversation you should be having about this is one with your wife?
    You are a sole trader, so does she normally make decisions about your suppliers for you-without even mentioning it afterwards?
    Did you not receive a 'sorry you are leaving' message from BT?
    No free lunch, and no free laptop
  • yan1
    • #7
    • 2nd Jan 14, 10:23 PM
    • #7
    • 2nd Jan 14, 10:23 PM
    Thanks macman! You have recognised the absolute issue here in that it could have been the bloody cleaner (if we had one) that took the phone call and swapped providers on my unknowing behalf. The letter from bt arrived over the Christmas period whilst we were away so was not able to act quick enough on our return.
    Unfortunately my wife's belief in the good of people far outweighs her ability to say NO!!
    • Heinz
    • By Heinz 3rd Jan 14, 11:46 AM
    • 11,035 Posts
    • 4,449 Thanks
    Heinz
    • #8
    • 3rd Jan 14, 11:46 AM
    • #8
    • 3rd Jan 14, 11:46 AM
    Unfortunately my wife's belief in the good of people far outweighs her ability to say NO!!
    Originally posted by yan1
    I am very surprised that others less kind than me have not (yet) posted some very amusing and/or unkind replies to that!
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • yan1
    • #9
    • 3rd Jan 14, 4:34 PM
    • #9
    • 3rd Jan 14, 4:34 PM
    I am very surprised that others less kind than me have not (yet) posted some very amusing and/or unkind replies to that!
    Originally posted by Heinz
    Ready and waiting.
    Meantime back on the subject of the post, I'm writing my letter to True Telecom to inform them that they are the proud owners of a Phantom contract that my business has no knowledge of and was activated by an unauthorised person, so therefore is null and void. Will transfer back to BT pronto.
    • Protopia
    • By Protopia 10th Sep 14, 5:32 PM
    • 16 Posts
    • 11 Thanks
    Protopia
    BT to True Telecom by PERSON NOT AUTHORISED to do so!
    Ready and waiting.
    Meantime back on the subject of the post, I'm writing my letter to True Telecom to inform them that they are the proud owners of a Phantom contract that my business has no knowledge of and was activated by an unauthorised person, so therefore is null and void. Will transfer back to BT pronto.
    Originally posted by yan1
    How did you get on with True Telecom?
    Last edited by Protopia; 30-10-2014 at 6:54 PM.
  • Nick McBreen
    True Telecom
    Just had a cold call from True Telecom with details of a seemingly money saving alternative to my current phone/Broadband shambles of a service with BT. Having told the guy it all sounds good and he should send me the details in e-mail/hard copy for me to review things took a different direction---he insisted that I had to provide full bank account details in order for them then to be able to send out the paperwork
    DUH!!!!! I don't think so!
    • Protopia
    • By Protopia 30th Oct 14, 6:56 PM
    • 16 Posts
    • 11 Thanks
    Protopia
    True (or false) Telecom
    Just had a cold call from True Telecom with details of a seemingly money saving alternative to my current phone/Broadband shambles of a service with BT. Having told the guy it all sounds good and he should send me the details in e-mail/hard copy for me to review things took a different direction---he insisted that I had to provide full bank account details in order for them then to be able to send out the paperwork
    DUH!!!!! I don't think so!
    Originally posted by Nick McBreen
    Well - it might indeed have been True Telecom wanting your bank details so as to transfer your contract without your consent.

    Or it might just have been someone after your bank details and using True Telecom as a cover.
    • Moneyineptitude
    • By Moneyineptitude 30th Oct 14, 7:41 PM
    • 18,902 Posts
    • 10,121 Thanks
    Moneyineptitude
    How did you get on with True Telecom?
    Originally posted by Protopia
    Yan1 last logged in last March.
  • ioh
    I have had a similar phone call, and in your wife's defence, they ask you details, which they are making into a new contract for you. I said I was not the business owner so could not make decisions, and therefore send it to me in writing . This never happened, but today 2 weeks later I have just received a call from the "senior account manager". This guy doesn't understand the word NO, to the extent that I had to cut him off after telling him several times, we did not agree to a contract just some details being sent out to me. What a sham of a company !!!
    • Shamrock Rover
    • By Shamrock Rover 22nd Feb 16, 4:55 PM
    • 1 Posts
    • 0 Thanks
    Shamrock Rover
    True Telecom BEWARE
    My parents just had a cold call from True Telecom who announced that they were working on behalf of BT Billing. As usual they offered cheaper services and rates. The next day my parents had a "sorry you are leaving us" letter from BT which raised alarm bells as my parents had not wanted to leave BT.


    Long story short - they cancelled with True Telecom.


    But I just called them to find out how they got our address and account number??


    They claim to work for Openreach wholesale billing (which is separate from BT). They are very arrogant and cocky and deny "misleading" people.


    My point is: why say you are working on behalf of BT when you're not.


    What they're doing may not be illegal but it is definitely UNETHICAL AND BAD PRACTICE.


    I want to know how they find out your account number and address ???
    • JJ Egan
    • By JJ Egan 19th Aug 16, 2:48 PM
    • 9,955 Posts
    • 4,100 Thanks
    JJ Egan
    Go to your local CAB/citizens advice and also your bank .
    • billg4oax
    • By billg4oax 22nd Aug 16, 12:34 PM
    • 1 Posts
    • 0 Thanks
    billg4oax
    Thanks for all the info
    I have tried CAB and have sent them details have also complained to BT and have asked True is they are a member of a complaints system. Waiting in hope.BJ
    • molerat
    • By molerat 22nd Aug 16, 12:49 PM
    • 17,480 Posts
    • 11,705 Thanks
    molerat
    http://www.true-telecom.com/images/pdfs/Complaints%20code%20of%20practice.pdf
    www.helpforheroes.org.uk/donations.html
    • Happyjack
    • By Happyjack 24th Aug 16, 7:19 AM
    • 1 Posts
    • 0 Thanks
    Happyjack
    Hi Bill, dont worry too much. You are doing all the right things. Also, do not be scared {Text removed by MSE Investigator}, there are so so many people in the same boat and this should be taken into account by the ombudsman. PLEASE help yourself by getting everything in writing or you will have no proof of the promises and smooth talk. We left because they kept asking for 28 days to deal with our complaints and ALWAYS failed. We waited five months for them to sort the many different issues we had had before jumping ship back to BT. They want £1780.00 from us. Not a hope in hell because we have proof that they broke their own contract in writing. When they call you, tell them you will only reply to emails or written word, then put the phone down. Let us know how you get on...... Good luck, you are in the right!!!!
    Last edited by MSE Investigator; 11-07-2017 at 11:03 AM.
    • DataPro
    • By DataPro 19th Nov 17, 12:58 PM
    • 1 Posts
    • 0 Thanks
    DataPro
    This company has had several guises over the years, run by Mark Banes and Stuart Griffiths they have had a number of documented issues in running companies in accordance with the law. They've recently had a number of fines and are close to closing down, again.


    See the news story on DataProtectionCompany .co.uk for details.


    They will doubtless rise up again however with a different name and continue with their usual practices.
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