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BT Line Problem

albionrovers
albionrovers Posts: 2,028 Forumite
edited 22 May 2013 at 1:03PM in Phones & TV
My BT line is dead to the ear when I pick up the phone. Digital read-out on the handset says "No Line" on all 3 x handsets. Broadband is ok, albeit a little slower than usual, family of 4 can all use .

Suggestions please? Thanks in advance.

Edit. Was thinking about the 'line gone dead' scam ding the rounds but it's been down for about 3 days?
«1

Comments

  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    It seems pretty obvious - your line is faulty. :)

    Plug the phones directly into the master socket of your property to double-check, but the lack of dial tone and phones not seeing the line makes it self-explanatory.

    A voice fault doesn't always cause broadband issues, and vice versa. Slow speed is probably down the fault causing a bit of signal loss.

    Check your line here: https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21
  • albionrovers
    albionrovers Posts: 2,028 Forumite
    Thanks - checking the link just now -

    "
    Results of line testWe are carrying out more tests to determine if a fault is present.

    Sorry for any inconvenience
    "

    So - not got the all clear which is pleasing? Keep you posted.
  • sad_gills_fan
    sad_gills_fan Posts: 151 Forumite
    You could plug your phone (preferably not a cordless) into the test socket too. The test socket is behind the front plate of the master socket.
    The master socket is the one with 2 halves, split horizontally with 2 screws. Undo that bit.
    This will eliminate all extensions, Sky boxes and everything else people plug into their BT line!

    Hope you manage to get it sorted.:)
    Ken Livingstone is my mother
  • albionrovers
    albionrovers Posts: 2,028 Forumite
    I get this online but I cannot progress any further without my account number and I'm at work ... anyone know any more from the code provided? Thanks again.

    "
    <LI class=first>Enter telephone number<LI class=current>Select a faultSelect a fault

    Below is a fault we presently have against the telephone number you entered. Please enter your account number to see further details
    • StatusFault titleFault reported OpenPhone fault VOL012-76488920082Wed 22 May 2013


    "
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi albionrovers

    I'll be happy to look into this for you and get the fault fixed.

    Could you send me an email please? Just use the contact form in my profile.

    Cheers

    Craig
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • albionrovers
    albionrovers Posts: 2,028 Forumite
    Sent Craig, thanks
  • albionrovers
    albionrovers Posts: 2,028 Forumite
    Craig - any chance you can impove on this?

    Fault reported - Wed 22 May 13:36
    Estimated repair date - Wed 29 May 17:00

    >7 days? When turnaround is supposed to be 3?

    I'd hate to rely on my land line for something important eh?
  • littleboo
    littleboo Posts: 1,885 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    That will be working days, so you'll need to exclude the weekend and bank holiday.
  • tibawo
    tibawo Posts: 1,220 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I has a similar problem. I unplugged and tested everything then did a line check. They gave me x days till it got fixed and was identified as problem at exchange. They fixed it within the half the x number of days so hope it will be same for you. Mine did fall over Easter so was impressed.
    Don’t put it down - put it away!

    2026
    1p Savings Challenge- 0/365
  • albionrovers
    albionrovers Posts: 2,028 Forumite
    littleboo wrote: »
    That will be working days, so you'll need to exclude the weekend and bank holiday.

    Indeed, BT working days, not mine?
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