Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    Mark2spark
    Monarch delays & Compensations. Listed flights denied in O.P.
    • #1
    • 11th Jan 13, 10:10 AM
    Monarch delays & Compensations. Listed flights denied in O.P. 11th Jan 13 at 10:10 AM
    Known flights that Monarch have agreed compensation on:
    ZB227 PMI - LGW 07/10/12 This was my flight
    ZB3566 LUTON - FIUMICINO 07/10/12 (455 & 457)
    MON6072 Gatwick - Grenoble 22/12/12 (post 734)
    MON6073 Grenoble - LGW 29/12/12 (877 & 898)
    ZB 336 Calgary - Gatwick, 05/04/08 (post 861)
    ZB685 Sharm El Sheikh to Manchester 12/05/2012 (873)
    ZB812 Luton - Bodrum 31/05/12 (942)
    ZB718 Gatwick - Larnaca 02/05/12 (958)
    4279 Sharm - LGW No dates (974)
    13 Sep 12 Link to post claiming success
    May 2011 Man - Florida Link to post claiming success
    ZB648 Manchester - Larnaca 13/09/12 (1033)
    MON1829 Corfu - Manchester 13/09/10(1103)
    ZB970 Birmingham - Malaga 22/08/12 (1123)
    MON1860 Manchester - Marsa Alam 19/08/09 (1225)
    ZB521 Antalya-Manchester 01/06/12 (1283)
    ZB 284 LGW - TFS 08/04/12 (1332)
    MON4952 Manchester - Sharm el Sheikh 11/11/10 (6140 main thread)
    ZB 647 Larnaca - Man 03/09/12 (1342)
    ZB660 MAN-AGP 5 September 2010 (1683)
    ZB743 Malaga - Gatwick 14/10/12 (510)
    ZB 239 Lanzarote - Gatwick 03/11/09 (1734)
    MON312 Sanford to Cardiff 14/08/2008 (1816)
    ZB684 Man - Sharm 12/05/12 (1817)
    MON5238 Gatwick - Luxor 07/07/08 (1923)
    ZB661 Malaga - Manchester 7-10 (1939)
    ZB534, Manchester - Palma, 03/07/12 (1942)
    ZB2682 Gatwick - Goa Dabolim 6 April 2008 (2369)
    ZB698 ?? - Menorca on 29/8/2011 (2367)
    ZB 252 Gatwick - Alicante 24/02/13 (2377)
    MON1828, Manchester - Corfu, 18/07/11 (2431)
    ZB743 Malaga - Gatwick 07/10/12, (2519)
    MON 1507 Fuerteventura - LGW 21/09/11 (3184)
    MON3788 Man - Chania 27/08/13 (by PM, Bott & Co NWNF success)
    MON 2797 Las Palmas to Manchester 30/03/09 (3774)
    MON1829 Corfu-Manchester 31/05/10 (3775)
    ZB684 Man - Sharm 29/06/13 (Bott & Co) (3767)
    ZB684 Man - Sharm 29/06/13 (3867) Same flight as above
    ZB684 Man - Sharm 29/06/13 (3888) 3 different posters now successful on this flight
    Mon303 Man - Orlando 15/06/12 (3869)
    ZB286 LGW - Tenerife 23/8/13 (due to broken cabin window). (info by pm)


    Court Success
    50% withheld, judgement by default, full amount + interest + costs (post #1880)
    ZB959 PMI - BHX !03&04/07/12 hydraulic pipe failure (111KAB's case moved) (#2193)
    ZB870 Luton - Palma 30/07/11 Monarch caved in before hearing (2618)
    ZB759 Dalaman to Gatwick 22 Oct 2012 (966 & 3308) Default judgement
    ZB 634 11/07/12 Man - Paphos (3425)
    ZB534 Man - PMI 30/09/2012 (3759) Undefended at court

    Flights denied for EC's
    Mon3693 20/9/2011 Mombasa-Gatwick ruptured start duct in the number one engine (599)
    MON2693 Mombasa - Gatwick 09/11/10 Fuselage damage on incoming flight Knock on EC (664)
    ZB743 Malaga - Gatwick 7/10/12 - No2 C-duct engine fault and fan cowl delaminated. Replacement from Memphis. (510)
    ZB655 Malaga -Manchester 4/11/12 Nose landing gear fault (416)
    ZB743 Malaga - Gatwick 28/10/12 - Nose landing gear fault (510)
    ZB743 Malaga - Gatwick - 14/07/12 Cracked windscreen Different reason to above flight! - Now amended following pm from poster at 510 - dates changed (948)
    ZB743 Malaga -Gatwick 15/07/12 Engine prob on previous flight (492)
    ZB743 Malaga - Gatwick 14/10/12 - Air bleed leak on previous flight with crew out of hours Knock on EC (510) Now paid out on!
    ZB743 Malaga - Gat 23/9/12 - right elevator control leak (510 poster)
    ZB 743 Malaga - Gat 25/5/09 - cargo door fault (510 poster)
    ZB 743 Malaga - Gat 12/10/08 - damage due to being hit by baggage loading vehicle (510 poster)
    Several flights above have been amended following a pm from the poster at 510.
    ZB685 Sharm El Sheikh - Manchester 29/09/12 Wing flap hinge pin sheared off (489)
    ZB685 SSH - MAN 12/05/12 (633)
    ZB684 MAN - SSH 05/05/12 (633)
    MON1484 Gatwick-Dalaman 17/09/12 Wet lease recall & First officer called in sick (454)
    ZB248 LGW - Sharm 14/01/12 Cracked Windscreen link
    ZB248 Gatwick -Sharm El Sheik 8/4/12 Cracked windscreen needed replacing (429)
    ZB249 Sharm - Gatwick 08/04/12 Cracked windscreen (502)
    MON5028 Manchester to Zakynthos 31/05/12 Cracked windscreen (522)
    MON329, LGW - Sanford 8/05/10 Cracked windscreen (555)
    ZB7293 Dubrovnik - Gatwick 14/07/12 Cracked windscreen (737)
    ZB737 Malaga - Gatwick on 14/07/12 Cracked windscreen (721) Note same day same airport different flight number above (Malaga)
    ZB736 Gatwick - Malaga 14/07/12 Cracked windscreen (912)
    ZB264 Gatwick - Alicante 16/07/11 Cracked windscreen (807)
    ZB473 Sharm el Sheik to Birmingham 31/01/13 Cracked windscreen (1139)
    ZB742 Gatwick - Malaga 07/10/12 Engine duct fault, replacement shipped from Tennessee (369)
    ZB742 LGW - Malaga 19/09/12 Door trim fault (900)
    ZB252 Gatwick - Alicante 2/06/12 Steering and brakes tech issue on previous flight and crew out of hours so plane in Egypt overnight Knock on EC (378)
    ZB581 Faro - Manchester 3/11/12 Previous flight tech issue, divert to Dalaman (458 & 512)
    ZB216 LGW - Faro 10/06/12 Fuselage damage Link to post
    ZB217 Faro - Gatwick 20/08/12 Previous flight emergency floor lights Knock on EC (526)
    ZB534 Manchester - Palma 30/09/12, problem with previous flight ZB685 from Sharm El Sheikh (wing flap hinge sheared off) Knock on EC (531 , 656,666 & 564)
    ZB532 Manchester - Palma 09/04/11 Previous Sharm flight wing damage Knock on EC
    ZB532 Manchester - Palma 09/04/11 Rudder defect
    Now agreed to be paid Post 3530
    ZB533 Palma - Man 09/04/11 Rudder fault (724)
    MON2018 Gatwick - Male 19/04/09 digital engine control fault, previous flight Knock on EC (535)
    ZB3566 Luton-Rome 03/04/12.....Previous flight fuel valve fault Knock on EC (517)
    MON7909 Corfu - LGW 20/09/10 EC: faulty wiring in nose wheel (443 & 554)
    MON5953 Corfu - Gatwick 26/07/08 Previous flight split bleed duct knock on EC (566 & 594)
    MON5643 PVK - Man 26/8/12 previous flight fluid leak from aileron knock on EC (602)
    MON5642 MAN -PVK 19/09/10 2 planes, 1 delayed, 1 not (718)
    MON5765 Sharm - LGW 08/07/10 Throttle jammed, replace cable (612)
    MON303 Man - Sanford 15/6/2012 Computer replaced and headwinds on previous flight Knock on EC (613) Now paid out on!!
    MON327 LGW - Sanford ??/07/12 Broken R1 door, Leased plane came 12 hours later (592)
    Mon1875 Lesbos - Man 01/06/12 On board computer problem (629)
    ZB827 Dalaman - Luton 20/08/10 Nose wheel steering (677)
    ZB533 Palma - Man 07/08/12 wheel nut problem (620)
    ZB286 LGW - TFS 02/11/12(?) (662)
    ZB6375 Grenoble - Gatwick 01/03/09 Cargo door damage (667)
    ZB564 Man - TFS 17/08/12 Replaced no 2 battery (495 & 665)
    ZB013 Malaga - Luton 07-09-12 Fuel leak (possibly on previous ZB012 incoming flight, so Knock on EC) (653)
    ZB661 Malaga to Man 07/10/12 flight deck seat track replacement (648)
    ZB661 Malaga - Man 08/07/12 Electronic engine control (687)
    ZB286 LGW - TFS 22/06/12 Engine fault previous flight no spare planes (688)
    MON305 Man - Sanford 09/06/12 Engine vibration (466,467,468 & 644)
    ZB558 Man - Bodrum on 01/10/12 Windscreen heater problem (710)
    ZB248 LGW - Sharm 14/10/12 Previous flight late, crew out of hours knock on EC (711)
    ZB677 Alicante to Manchester 29/10/12 Right side engine fault (714)
    ZB751 Dal - Gat 22/09/12 Damaged engine generator fairing (749)
    ZB535 Palma - Man 09/10/12, Fault on number 2 engine on previous flight (747 & 695)
    ZB654 Man - Malaga 14th (correct date 15th)/08/10 Engine faults on 2 planes so flights combined with Ibiza (698)
    ZB627 Lanzarote-Manchester. 2.2.10 Claim denied on wrong flight (post #730)
    ZB897 Tenerife - Luton 26/06/12 Prev flight medical emergency (728 & 729)
    MON3507 Dalaman - Man 18/09/10 Electronic fault (722)
    ZB970 Birmingham - Malaga on 22/08/12 Auxilary power fault (723 & 650)
    ZB660 Man - Malaga 06/06/10, technical fault, power transfer unit (756 & 764)
    MON1287 Sharm el-Sheikh to Man 06/10/11 Flight instrument fault on previous flight, crew out of hours, knock on EC (765)
    ZB909 Dalaman to Birmingham 27/05/10 French ATC issue on previous flight, knock on EC (761)
    ZB737 Malaga - Gatwick 22/09/12 elevator aileron computer fault on previous flight (previous day) after takeoff, return to airport for fixing, knock on EC (760)
    ZB 1377 Venice - Manchester 14/6/12 Aircraft monitoring fault, flight merged and diverted to LGW later flight for passenger pick up (786)
    ZB1398, MAN - MXP (Milan) 14/06/12 Tech probs within fleet and no spare aircraft, divert to LGW to pick up passengers (828)
    ZB1377 Venice - Manchester 21/06/12 integrated drive generator leak and diverted to Milan en route to pick up passengers (870)
    ZB 7206, LGW - MXP (Milan) 21/06/12 No 1 Engine fault (880)

    ZB247 Sharm-LGW 27.10.12 Previous flight bird strike, nose leg tech issue with substituted aircraft (789)
    MON313 Cardiff - Sanford on 18/09/08 Engine fault (798)
    ZB252 Gatwick - Alicante on 10/10/12 rejected unofficial Strike in Algeria (807)
    MON1484 Gatwick - Dalaman 09/07/12 left wing bleed leak (830)
    MON349 Gatwick - Sanford 30/07/09 Ground Power Control Unit fault (833)
    MON326 Sanford - Gatwick 21/08/12 hydraulic leak, r/h landing gear bay (839 & 843)
    ZB519 Barcelona - Manchester 08/07/12 Onboard computer engine monitor fault (841)
    ZB870 Luton - Palma 30/07/11 Tech issue, no spare planes (859/860)
    MON4362 Manchester - Sharm 23/04/11 Brake unit failure (863)
    MON3584 Man - Corfu 07/08/09 hydraulic oil leak (881)
    ZB661 Malaga - Manchester 08/07/12 electronic engine control defect (687)
    ZB979 Malaga - Birmingham 05/09/12 starter motor fault (MooseTT poster)(856)
    ZB5239 Luxor - Gatwick 14/07/08 Engine fault (920)
    MON1472 LGW to Chania (Crete) 06/09/11 Spoiler fault (921)
    MON7208 LGW - Dalaman 04/09/10 brake accumulator fault (945)
    ZB692 Manchester - Mahon 03/06/11 L'ning strike prev flight knock on EC (804)
    ZB492 Birmingham - Alicante 18/09/12 Wrong plane to claimant (715)
    ZB759 Dalaman - Gatwick 22/10/12 Crew sickness (966) Now settled following court proceedings
    ZB 568 Man - TFS 13/07/12 Nosewheel problem (965)
    MON369 Gatwick - Tobago 22/08/12 Hydraulic leak r/h landing gear bay (983)
    ZB534 Man - Palma 08/09/12 (973)
    MON1473 Chania - Gatwick 11/09/12 Previous flight fuel level indicator failure (998)
    ZB249 Sharm - LGW 24/01/13 On board medical emergency (999)
    MON 2486 LGW - Innbruck 16/01/11 Suspected on board fire (1002)
    ZB634 Man - Paphos on 18/07/12 Engine fault (1006)
    ZB853 Larnaca - Luton 26/06/12 1st Officer sick (1014)
    ZB274 LGW - Barcelona 01/07/12 Anti skid system fault (1023)
    MON4620 Man - Luxor on 25/04/11 Landing gear fault during flight, return to Man ( by pm)
    ZB627 Lanzarote - Man 02/02/10 Weather and flap defect (1058)
    ZB534 Man - Palma 26/08/12 exhaust gas temperature fault (1061)
    ZB265 Alicante - LGW 02/08/12 Rudder fault (1072)
    ZB 1354 Man - Dubrovnik 05/05/12 Engine stall previous flight (1115)
    ZB535 Palma to Man 09/09/12 Engine hydraulic leak (1124)
    ZB287 TFS to LGW 22/06/12 Engine fault, replacement plane (1130)
    MON4838 LGW - Geneva 23/01/2011 Spoiler fault (1131)
    ZB535 Palma - Man 23/09/11 reason unknown (1135)
    ZB249 Sharm - LGW 23/09/12 (1) elevator servo fault, (2) replacement plane had a medical emergency on board previous flight (1157)
    MON 1506 Gatwick - Fueteventura 21/09/11 Rudder fault (1275)
    ZB238 LGW - ACE 20/09/2011 EC Rudder fault (1264)
    ZB5408 Birmingham - Rome 30/06/12 (1338) Rudder fault
    ZB 239 Lanzarote - Gatwick 01/11/12 Nose wheel landing gear fault (pm Maldon) & 1368)
    ZB 787 Paphos - Gatwick 03/10/12 Missed slot after late release from maintenance (1344)
    ZB955 Palma - Birmingham 04/10/12 Crew out of hours (1406)
    ZB634, Manchester-Paphos 07/08/11 insufficient aircraft in fleet (1412)
    MON302 Sanford - Man 17/06/11 Door sensor fault (1419)
    ZB516 Manchester - Barcelona 05/08/10 previous flight engine prob knock on (PM)
    MON1829 Corfu - Manchester 31/05/10 Various rubbish (1438)
    ZB765 Mahon - LGW 22/09/12 faulty accelerometer (2443)



    MSE Official Insert:

    This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
    Last edited by MSE Andrea; 25-06-2014 at 8:59 PM.
Page 36
  • carrsy78
    any one else dealing with this filght or can advised if i need to do anything else?

    Re: Flight MON1287 Sharm el-Sheikh to Manchester 06th October 2011
    Further to your claim for delay compensation, we are writing to advise of our conclusion.

    Providing our passengers with a safe and efficient service is our first priority. We would like to reassure you that every reasonable effort is made to ensure that Monarch Airlines flights depart on time and in the unlikely event we are unable to do so through disruption, we aim to provide a solution at the earliest opportunity.

    As previously advised, in some circumstances passengers may be entitled to compensation for such disruption under European Union laws. However, any monetary payments are subject to certain criteria being satisfied. Under these laws where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. Extraordinary circumstances have been defined by the courts and the European Regulations themselves provide a non-exhaustive list of which circumstances can indeed be categorised as extraordinary.

    Our records show that your flight was delayed due to a flight instrument fault, which arose just prior to the departure of the outbound sector. The aircraft, which had been scheduled to operate your flight, was rendered unserviceable and therefore unsafe to fly. In order to rectify the fault a replacement part was required and this was flown by helicopter from Redhill to Manchesterand the fault was rectified.

    However upon arrival into Sharm el-Sheikh the crew exceeded their legal duty hours and were required to take a period of minimum rest. As a result passengers on your flight were required to night stop in Sharm el-Sheikh. Your flight operated at the earliest opportunity the following day once the crew had completed the requisite rest period.

    Having considered the factual background of this incident, we are satisfied that the disruption in your case was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.

    Please do not hesitate to contact us if we can provide any further assistance or information.

    Yours sincerely,

    EU Claims Team
  • The Wingco
    Having been ignored by Monarch since last November , have just filed a complaint to BBC Watchdog. Feel free to join in! Just Google 'BBC Watchdog'.
  • keftin
    Keftin I'm just wondering whether there is any connection between your delayed return flight from PMI to Man and the delay to our outgoing flight ZB532 from Man to PMI. Our 9am scheduled take off was delayed 5+ hours. What time should you have left PMI?
    Originally posted by suelees1
    Our's should have left at 1325 local time but was delayed for over 5 hours. So there does seem to be a link. I will be requesting details of the time/date etc when the fault was first detected before deciding what to do next.
  • Vauban
    Having been ignored by Monarch since last November , have just filed a complaint to BBC Watchdog. Feel free to join in! Just Google 'BBC Watchdog'.
    Originally posted by The Wingco
    Fine. But I don't think that you should expect it to make any difference to Monarch's attitude. Nor will writing to the CAA for that matter. If you want what you are legally entitled to, there is only one thing you can do. Court. And if you are not prepared to do that, then chalk up the experience to bad luck and move on.

    I'm taking Monarch to Court BTW: it isn't difficult and the risks are few. But if that scares you, use a claims company. They'll ate a third of what you're owed, but for those who feel out of their depth, it may not be a bad option.

    One further thought whilst I'm being a bit curmudgeonly: don't think that by sitting back and watching other's successfully sue you will help your own claim. I understand there are no precedents in the small claims court: so if I win in similar circumstances to your own case, then there's still no guarantee you will. That said, Monarch's attempts to claim ECs seem so at variance with European law, I can't see them winning many.
  • suelees1
    Our's should have left at 1325 local time but was delayed for over 5 hours. So there does seem to be a link. I will be requesting details of the time/date etc when the fault was first detected before deciding what to do next.
    Originally posted by keftin
    As will I once I've had the claim refusal in writing. I'll ask for a technical report in addition to other details. I'm only aware Monarch is refusing the claims and blaming e.c.'s because I've seen it on here. Apparently they're saying wing damage on a Sharm el Sheik flight caused the knock on delay with the Man to PMI flight.

    https://www.facebook.com/MonarchComplaints has said when it's complaints website gets up and running "...members can subscribe to news on particular flights and also be able to contact fellow travellers to maybe compile class action lawsuits"

    I'd be very grateful if you'd keep me informed.
  • blondmark
    Having been ignored by Monarch since last November , have just filed a complaint to BBC Watchdog. Feel free to join in! Just Google 'BBC Watchdog'.
    Originally posted by The Wingco
    Well that's not quite how you get paid. What you need to do is to write to Monarch giving them 14 days to agree your compensation and then sue them in your local county court.
  • bluep
    I've read the thread and the FAQs and have a couple of questions if anyone can answer them:
    1) Is everyone claiming via Monarch's form with the draft letter covering it? Or just sending in the letter? If just the letter, have Monarch come back and insisted on the form?

    2) Monarch's form asks for arrival time of my flight - I cannot find this anywhere but do not remember us making up lost time on the way (we were just more than 3 hours delayed) - if I contact Monarch prior to putting in the claim, are they obliged to give me this information or would they?

    3) Monarch's claim form states that if flights are delayed by more than 3 hours but less than 4, they will only pay 50% of the compensation - I have not seen this referred to anywhere else. Is this correct?

    Thanks in advance for any assistance
  • blondmark
    Been following this thread with interest, as I was also on the above flight. As I live in Spain, it would be difficult to take monarch to court if the declined a claim. Is all lost, or would anyone here know if I submitted a claim to them, and with a refusal, what to do?

    Thank you in advance
    Originally posted by lizzielie
    You can practically guarantee a refusal. However all is far from lost, in fact it's even easier for you because you don't live in England!

    You need to complete Form A - European Small Claims Procedure (in English) and process it through your local Spanish small claims court to be served on Monarch in England. It's easier because it's all documents based and nobody needs to attend a hearing.

    Monarch have a month to respond, which of course they will do pleading 'extraordinary circumstances'. Then you respond with why that's not true and shoot them down in flames. An English county court decides from the paperwork, hopefully enters judgment in your favour and Monarch sends you all the dosh plus court fees ... ... or it's bailiffs.

    Couldn't be simpler!
  • 4poc
    I intend to post NBA tomorrow after refusal of claim for tech prob with third flight prior to ours, but just wondered if anyone that has sent NBA has received a reply?
  • lisafoster
    I intend to post NBA tomorrow after refusal of claim for tech prob with third flight prior to ours, but just wondered if anyone that has sent NBA has received a reply?
    Originally posted by 4poc
    I sent my NBA on 6th Feb and have had no response (apart from Doreen Slack emailing me back to say that she had forwarded it to EU claims as I copied her in on the email). The only communication I have had from EU claims since I sent the NBA was their letter refusing compensation
  • Vauban
    I sent my NBA on 6th Feb and have had no response (apart from Doreen Slack emailing me back to say that she had forwarded it to EU claims as I copied her in on the email). The only communication I have had from EU claims since I sent the NBA was their letter refusing compensation
    Originally posted by lisafoster
    As far as I am aware, Monarch have not responded to a NBA on its own. You need to follow through with Court action, after your 14 day deadline. Only when I instigated legal action did Monarch actually respond.
  • cart583
    hi, can i send a nba by email or does it have to be by post? i already know the response of our claim even tho i havent heard from monarch yet as another poster from the same flight has been quoted ec! thanks
  • Mark2spark
    hi, can i send a nba by email or does it have to be by post? i already know the response of our claim even tho i havent heard from monarch yet as another poster from the same flight has been quoted ec! thanks
    Originally posted by cart583
    Either. Or both. Whatever suits you really. It's just a paper writing exercise now if you already know the reason they are going to give. If you haven't had a reply yet, and more than 14 days have passed since you sent your claim in, it's quite reasonable for you to commence court action NOW without further ado.
  • Mark2spark
    any one else dealing with this filght or can advised if i need to do anything else?

    Re: Flight MON1287 Sharm el-Sheikh to Manchester 06th October 2011
    Further to your claim for delay compensation, we are writing to advise of our conclusion.



    Our records show that your flight was delayed due to a flight instrument fault, which arose just prior to the departure of the outbound sector. The aircraft, which had been scheduled to operate your flight, was rendered unserviceable and therefore unsafe to fly. In order to rectify the fault a replacement part was required and this was flown by helicopter from Redhill to Manchesterand the fault was rectified.

    However upon arrival into Sharm el-Sheikh the crew exceeded their legal duty hours and were required to take a period of minimum rest. As a result passengers on your flight were required to night stop in Sharm el-Sheikh. Your flight operated at the earliest opportunity the following day once the crew had completed the requisite rest period.

    Having considered the factual background of this incident, we are satisfied that the disruption in your case was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.
    Originally posted by carrsy78
    Time for court. Knock on EC that isn't an EC anyway.
    The plane they sent for your flight arrived late, and the crew were out of hours.
  • cart583
    thanks mark, i was actually thinking of using flightmole as i dont really feel confident enough to do it myself.
  • PIP1966
    Good morning - Thank you for your help and I now have the form printed out. Please can I ask for some more help?

    On the form it asks for the circumstances and duration of the delay. All I know is that it was a technical fault and a part had to be put in a taxi from Luton to Manchester to repair the outbound flight to Corfu. Is there a proper way to word this as I feel they will say this was "Extraordinary Circumstances".

    Would appreciate any help you can give me

    PIP
  • 111KAB
    thanks mark, i was actually thinking of using flightmole as i dont really feel confident enough to do it myself.
    Originally posted by cart583
    Flightmole seem one of the best however don't forget you have up to 6 years to make your claim - it may be worth you waiting to see how other claims go particularly if you can find someone who was on your flight. The 6 year backdate allows interest at 8% - not many (MSE) places you can get that return!
  • Mark2spark
    Good morning - Thank you for your help and I now have the form printed out. Please can I ask for some more help?

    On the form it asks for the circumstances and duration of the delay. All I know is that it was a technical fault and a part had to be put in a taxi from Luton to Manchester to repair the outbound flight to Corfu. Is there a proper way to word this as I feel they will say this was "Extraordinary Circumstances".

    Would appreciate any help you can give me

    PIP
    Originally posted by PIP1966
    Hi Pip,
    In the circumstances box I would put:
    The captain advised that there was a technical fault in the previous flight. The ECJ ruled in the judgement of Wallentin-Hermann that: "...must be interpreted as meaning that a technical problem in an aircraft which leads to the cancellation (or delay) of a flight is not covered by the concept of ‘extraordinary circumstances’ within the meaning of that provision, unless that problem stems from events which, by their nature or origin, are not inherent in the normal exercise of the activity of the air carrier concerned and are beyond its actual control", and also that in the Finnair v Oyj v Timy Lassooy Case C-22/11, "... it is apparent from recital 15 in the preamble to Regulation No 261/2004 that ‘extraordinary circumstances’ may relate only to ‘a particular aircraft on a particular day’, which cannot apply to a passenger denied boarding because of the rescheduling of flights as a result of extraordinary circumstances affecting an earlier flight", therefore compensation of €400 pp is due for the delay in excess of three hours.

    You might have to attach that on another sheet.
  • PIP1966
    Hi Pip,
    In the circumstances box I would put:
    The captain advised that there was a technical fault in the previous flight. The ECJ ruled in the judgement of Wallentin-Hermann that: "...must be interpreted as meaning that a technical problem in an aircraft which leads to the cancellation (or delay) of a flight is not covered by the concept of ‘extraordinary circumstances’ within the meaning of that provision, unless that problem stems from events which, by their nature or origin, are not inherent in the normal exercise of the activity of the air carrier concerned and are beyond its actual control", and also that in the Finnair v Oyj v Timy Lassooy Case C-22/11, "... it is apparent from recital 15 in the preamble to Regulation No 261/2004 that ‘extraordinary circumstances’ may relate only to ‘a particular aircraft on a particular day’, which cannot apply to a passenger denied boarding because of the rescheduling of flights as a result of extraordinary circumstances affecting an earlier flight", therefore compensation of €400 pp is due for the delay in excess of three hours.

    You might have to attach that on another sheet.
    Originally posted by Mark2spark

    Hi Mark - you are amazing, thank you so much
  • Betterthanpar
    [B]ZB 1377 Venice - Manchester 14/6/2012, claim denied - ec "Venice to Gatwick flight developed an aircraft monitoring fault and was consequently declared unsafe to fly. In order to minimise the disruption caused, the passengers on this flight were transferred to your flight which then operated from Venice via Gatwick before continuing on to Manchester."[B]

    There are some unusual aspects to our claim which involves the combining of 2 flights and which may be of general interest.

    On arrival at check-in at Marco Polo some 2+ hrs. before the Manchester flight (which was 3+hrs before the Gatwick flight) we were handed a letter on Monarch headed notepaper which had clearly been prepared in advance and said....

    "re-ZB1377Venice-Manchester
    Regrettably the aircraft due to operate YOUR flight today has experienced technical problems. In a bid to minimise the disruption our operations department has combined your flight with our Venice - Gatwick. Therefore your flight will route through Gatwick before continuing on to Manchester. You will be required to disembark at Gatwick and proceed through security before re boarding."

    It is self evident that that Monarch will have known at least a week in advance that they had 2 less than half full flights from Venice to the UK and, it seems to me, probable that there might be a commercial advantage on combining the two flights ???
    I believe that this poses a question about Monarch's integrity and, particularly in this case, I shall be requiring that they provide fully documented audit trails showing evidence for both aircraft involved in relation to the the claimed fault (which differs from one - given in writing - when I first complained)

    Would appreciate any observations.
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,237Posts Today

7,033Users online

Martin's Twitter
  • After how long will your student loan be wiped (it all depends on what year you started). Full info here... http://t.co/FqCN7ETU9D

  • RT @financialombuds: Are you up for a new challenge? We're hiring in London, UK! https://t.co/jqFDmJ8RC4

  • On way to ITVs social mobility partnership to talk on student finance to 6th formers from non traditional uni backgrounds. Important message

  • Follow Martin