How do you rate your home phone and broadband pro...

[MSE Becca]

Poll started 13 November 2012, click here to vote

How do you rate your home phone and broadband providers?

We can tell you who the cheapest providers are, but to find out if their service is any good, we need your help.

Twice a year, we ask you to tell us about your customer service experience - ignoring price - with your current home phone and fixed broadband providers. Please vote below, with your service rating over the past SIX MONTHS.

For each of the following providers, you can vote Good, OK or Poor:

24Talk
AAISP
AOL
Aquiss
Auracall
Be
BT
Demon
Direct Save Telecom
Eclipse
Fast
Firefly
IDNET
John Lewis (formerly Greenbee/Waitrose)
Karoo (Kingston Communications)
KC Talk (Kingston Communications)
Madasafish
O2
Orange
Pipex (now TalkTalk)
Plusnet
Post Office
Primus
Sky
Smallworld
Southern Electric
TalkTalk (incl Onetel, Freedom2Surf & Bulldog)
Tesco
The Phone Co-op
Tiscali (now TalkTalk)
Utility Warehouse
Virgin Media (cable)
Virgin National (non-cable)
Vodafone At Home
YourCalls.net
Zen

Do you get phone and broadband from the same provider? Pick the same company for each.

Is your provider not listed? Suggest others in the thread below.

NOTE: This poll is on consumer home phone and broadband providers, and not business providers.

Thanks,
MSE Becca

[McKneff]

~Sky - Good

[HappyMJ]

Sky-bad....I left them so couldn't vote poor. If my supplier was poor I would leave so I've had to mark BT as good and plus.net as good as the problems I have had have been resolved.

[Lucifa42]

Can you adjust the option for ADSL24, they do offer home phones.

http://adsl24.co.uk/linerental/

[MSE Becca]

Originally Posted by Lucifa42

Can you adjust the option for ADSL24, they do offer home phones.

http://adsl24.co.uk/linerental/

Thanks Lucifa42, we have now added this to the poll

Many thanks,
MSE Becca

[tazdev]

I changed from BT to Plusnet for both phone & broadband earlier this year, to save money & increased download limit.

The service for both is very good.... now.
However, the changeover for broadband took 4 weeks to finally provide a working service, with each company blaming the other (inc. BT Wholesale / Openreach). My broadband service was then "ceased" 4 months later, to be "reactivated" 10 days later, due to BT Wholesale... allegedly.
You would have thought BT to Plusnet would be a fairly straightforward change since they are the same company!

[beaujolais-nouveau]

Originally Posted by MSE Becca

Is your provider not listed? Suggest others in the thread below.

Wizards Limited - brilliant

http://www.wizards.co.uk

[d-b]

Phone and broadband where we are landlords and paying the bills was taken over by Virgin Media probably due to them getting the wrong address. A completely unknown name. After five weeks of BT trying to get it back (we didn't want to have to pay £180 as still in contract) we are still waiting. the first time the BT engineer came out (after an apparently industry standard 3 weeks he was unable to complete the switch as still with VM - no apology or compensation from VM and as it is not in our name apparently unlikely to be able to use Alternative Dispute R (whatever!!). Will be dropping them (Virgin) at our own home once out of contract - and they have just informed us they are putting up prices.

[xxSaffronxx]

Utility Warehouse - terrible for both home phone & broadband.
Broadband loss of service and very slow. Home phone is crackling and quiet line!

Gone back to Virgin Media - perfect! Cant fault it! Super fast broadband and great home phone!

[meggsy]

Wish there was an excellent option for Zen

[Consumerist]

BT phone is ok for us. Rarely pay BT call charges because we use a prefix for most calls.

Plusnet broadband ok at ~4Mbps (up to 16Mbps advertised). Occasionally drops out for a few minutes without warning but more than adequate for browsing & emails (no gaming or film downloads needed).

[reblew42]

Whilst I haven't had many problems with BT phone or broadband, on the odd occassion I have tried to contact them I find it INFURIATING to have to dial the automated service, press 1, press 3.

What happened to the good old days when you could ring the operator and ask to be put straight through !! ??

Moan over - thanks for listening !

[tanith]

BT no complaints the broadband rarely drops out and if it does its quickly back again..

[Lum]

AAISP do offer home phones, despite the claim that it does not.

[mazza111]

Virgin Media A++++

Although on the customer service side, it just sometimes lets them down on occasion.

Virgin Mobile Same as above

[devondiva]

I changed from a BT contract to TalkTalk a few months ago. Even though I had to pay to break the BT contract, it's paid for itself over and over again. TalkTalk has been great - service is good and my bill is never over £10 a month for unlimited broadband and calls (I paid line rental up front for one year which made it much cheaper).
Move to TalkTalk - I recommend it!

[AlanRalph]

Overall, we get a good service from VM (phone, broadband, TV) - however, when there have been problems, it is pot luck whether you get through to UK support people or a call-centre in India (judging from the voice and line quality). UK support people have been a pleasure to deal with - but call-centre folks, although they do their best, cause elevated aggravation for the simple reason that I can barely understand them! I ought to track down the contact details for whoever heads up VM's customer support, and write them a letter with all of this - if they switched fully to local support teams, I reckon they'd have a lot more happy customers!

[PTLD]

we have been using Simplfone as our phone provider (they don't do broadband i think) for about 5 years and can say their Customer Sevice is simply amazing.

(cannot see them on your list of telephone co's tho?)

[PTLD]

whopps - sorry spelling error should read simplYfone

[Scruffstone]

We've been very happy customers with Utility Warehouse for over 10 years now and have nothing but praise for them.

We've had one problem in that whole time (that I can remember) and that was our 8 yr old wired modem giving up the ghost. We couldn't prove it was theirs but they still sent us out a brand new one straight away without quibbling

I know about 20 others families in our church who are with them too (as a friend at church is a distributor for them) and have very little negative to say about them either.

I wouldn't touch anyone else with a barge pole now as their customer service is excellent, UK call centre, simple bill with everything on it - I could go on but you get my drift