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  • FIRST POST
    • Onawingandaprayer
    • By Onawingandaprayer 24th Sep 12, 10:17 AM
    • 547Posts
    • 430Thanks
    Onawingandaprayer
    Egg Money migration...or not....
    • #1
    • 24th Sep 12, 10:17 AM
    Egg Money migration...or not.... 24th Sep 12 at 10:17 AM
    Supposedly, Egg Money was migrating to Yorkshire Building Society over the weekend and all that users would have to do would be complete 'a simple registration'.

    It's not happening for me (on Internet Explorer). Anyone had success, or similar problems to me? (Scrambled webpage, security issues failure, links don't work - that sort of stuff.)
Page 2
    • trinidadone
    • By trinidadone 24th Sep 12, 1:45 PM
    • 2,135 Posts
    • 704 Thanks
    trinidadone
    The ybs website is running very slow so should work better when everyone has finished registering.

    Using IE9 I can see my ybs accounts but not the external ones I used to see in egg money manager.

    A search on the ybs site shows:

    "Q: How do I add an account to Money Manager?

    To add an account to Money Manager simply log in to your account, click 'Edit' in the 'External accounts' section, select the organisation you want to add an account to and follow the instructions."

    At the moment the "external accounts" section is not visible on the screen but hopefully will appear when things have settled down.

    I suggest you take a look late on tonight.
    Originally posted by Havent Got
    Hello Havent Got,

    this is very helpful to know, so YBS DOES have money manager then???? i will wait a day or so, and register my other external accounts, thankyou,m this was very helpful
    Trinidad - The hottest place to go
    • Reaper
    • By Reaper 24th Sep 12, 1:50 PM
    • 5,893 Posts
    • 3,898 Thanks
    Reaper
    I have just done the switch to the First Direct one. It's a bit hidden on their web site so if you are looking for it is called "Internet Banking Plus" and can be found under their "Links to other services".

    After a few minutes of use I am quite impressed. It works a bit better than the Egg Money Manager and even lets you include non-financial stuff like Nectar points and Air Miles.

    I am a FD customer but I don't think you need to be to use it.
    • Mr K
    • By Mr K 24th Sep 12, 1:55 PM
    • 1,020 Posts
    • 624 Thanks
    Mr K
    Do First Direct still offer the account aggregation service ? Had a look on their site and can see no mention of it any longer.

    EDIT: Ah , thanks Reaper just seen your post.
    • Power Kitten
    • By Power Kitten 24th Sep 12, 2:06 PM
    • 182 Posts
    • 41 Thanks
    Power Kitten
    I can see my external accounts in it. Very slow, but like you're saying, everyone's having a look. Crashed a couple of times, and I have a transfer I want to do. Think I'll wait...

    Couple of things I'm not too impressed about. Can't find the sort code, why on earth not? I'd like to update details elsewhere. Also, before the switch, customer services told me that cheques would now have to be payable to YBS. That's a real pain, as whenever I've received the odd cheque before, I'd just posted it straight over without having to get my current account involved. And that's another thing, don't think it's freepost any more.

    So First Direct apparently works in the same way then? I liked being able to withdraw to who/wherever I wanted. I was just looking at Principality but wording implies you're only allowed to withdraw to one account. Are most savings accounts the same as the latter?
    • Power Kitten
    • By Power Kitten 24th Sep 12, 2:10 PM
    • 182 Posts
    • 41 Thanks
    Power Kitten
    Another thing that's a bit irksome: noticed that amount I'm able to withdraw is 1 less than what's in there. So they make you keep in a minimum of 1. Doesn't really affect anything, but I like having the choice to clean my account out if I need or want to...
    • Power Kitten
    • By Power Kitten 24th Sep 12, 2:18 PM
    • 182 Posts
    • 41 Thanks
    Power Kitten
    I have just done the switch to the First Direct one. I am a FD customer but I don't think you need to be to use it.
    Originally posted by Reaper
    You do need a PC and Windows though. Gah. Their other savings accounts want you to be a customer already, so quite surprised if this particular one doesn't require it.
    • miller
    • By miller 24th Sep 12, 2:36 PM
    • 1,032 Posts
    • 353 Thanks
    miller
    Can't find the sort code, why on earth not? I'd like to update details elsewhere. Also, before the switch, customer services told me that cheques would now have to be payable to YBS.
    Originally posted by Power Kitten
    I dug out the FAQ sent in July:

    Do I ned to change my bank details for my existing standing order and electronic payments including Direct Debits?
    No. Any existing payment arrangements details using sort code 40-61-99 and your old Egg account number will continue...

    How do I set up a future deposit by standing order or electronic payment including Direct Debits?
    ...after 24th September 2012. Please use the following details:
    Sort Code: 60-92-04 (operated through NatWest), Account Number: the first 8 digits of your new account number, Reference: the full 10 digits of your new account number


    Can I continue to make deposits using paying in books and pre-paid envelopes?
    You can carry on using your existing paying in slips and envelopes.

    How can I make deposits using cheques?
    Payments made by cheque should be made payable to "Yorkshire Building Society (your name and your new account number)". It then gives a different address to the Camberley one.

    I still have a supply of postage paid envelopes (newer ones required a stamp)- quite useful for clearing the odd cheque or two.

    The last two statements contradict themselves a bit - I'd still bet cheques can go via the green envelopes without the payee being YBS, but could be wrong.
  • innovate
    I enquired at YBS about the migration of EMM and got the following answer

    The Money Manager Service is currently unavailable due to a technical problem; we expect this to be up and running from tomorrow morning. I am sorry for the inconvenience.

    When the Money Manager is running, you will see it below your account list when logged in. Once you have downloaded a component from us, you will see all the accounts you had set up on your egg money manager, without needing to re-enter the login information.
    • Reaper
    • By Reaper 24th Sep 12, 2:46 PM
    • 5,893 Posts
    • 3,898 Thanks
    Reaper
    So First Direct apparently works in the same way then? I liked being able to withdraw to who/wherever I wanted. I was just looking at Principality but wording implies you're only allowed to withdraw to one account. Are most savings accounts the same as the latter?
    Originally posted by Power Kitten
    Not quite sure what you mean by this. The tool to see all your accounts in one place (what was the Egg Money Manager) is not a savings account itself. It just lists all your accounts and their balances across all the various companies you use.

    Whether or not you can withdraw directly from a savings account to an external account depends on the rules for the particular accounts you are using.
    • MSE Andrea
    • By MSE Andrea 24th Sep 12, 2:48 PM
    • 7,772 Posts
    • 19,516 Thanks
    MSE Andrea
    Hi

    Yorkshire Building Society has asked to give a reply. MSE doesn't endorse anything an organisation says on the Forum.

    We are experiencing high levels of activity in the account management area of our site. As a result you may experience some delays when logging in to your account. I'm extremely sorry for any inconvenience and disruption this causes. We are currently trying to resolve these issues. Thanks for your patience.

    Nick

    Nick Gander
    E-commerce Channel Manager
    Yorkshire Building Society

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    • Power Kitten
    • By Power Kitten 24th Sep 12, 2:52 PM
    • 182 Posts
    • 41 Thanks
    Power Kitten
    Ah, thanks for the info. They should have all the new details easily accessible online though, for those of us who don't have that bit of paper, or indeed just in general. Sloppiness that'll be ironed out later, I guess.

    Edit: this was meant as response to Miller for the FAQs.
    Last edited by Power Kitten; 24-09-2012 at 2:59 PM.
    • Power Kitten
    • By Power Kitten 24th Sep 12, 2:58 PM
    • 182 Posts
    • 41 Thanks
    Power Kitten
    Not quite sure what you mean by this. The tool to see all your accounts in one place (what was the Egg Money Manager) is not a savings account itself. It just lists all your accounts and their balances across all the various companies you use.

    Whether or not you can withdraw directly from a savings account to an external account depends on the rules for the particular accounts you are using.
    Originally posted by Reaper
    Hmm, I could never see my balances in my external accounts... Anyway, doesn't matter now. What I meant was I liked being able to pay money to several places from my savings account. Clicking on my savings, withdrawing money, and choosing where to withdraw it to. If I do open a new savings account, I don't want to have to withdraw to my current account first; I want to still be able to do multiple transactions direct.
    • Onawingandaprayer
    • By Onawingandaprayer 24th Sep 12, 3:16 PM
    • 547 Posts
    • 430 Thanks
    Onawingandaprayer
    Hmm, I could never see my balances in my external accounts...
    Originally posted by Power Kitten
    If you'd entered all the passwords etc and still couldn't see them, it maybe because of browser you are using. Egg Money manager only worked with Internet Explore 6 or higher. Suspect YBS system will be the same.
  • innovate
    Hmm, I could never see my balances in my external accounts...
    Originally posted by Power Kitten
    It is very unlikely you were using EMM then.
    • Onawingandaprayer
    • By Onawingandaprayer 24th Sep 12, 4:11 PM
    • 547 Posts
    • 430 Thanks
    Onawingandaprayer
    A 4.10pm update. It works!

    It's as slow as something that's really, really slow, but I managed to see all of my accounts. (It would have been a bit quicker to visit each institution by car, but maybe that's just YBS teething problems.)

    A tip: on Firefox, it asked me to to download the password safe and then it timed out and told me it had been unsuccessful. However, it was still downloading in the background and WAS successful.

    Apparently it works on Chrome, Firefox and IE.

    Just hope it speeds up...
  • innovate
    Hi

    Yorkshire Building Society has asked to give a reply. MSE doesn't endorse anything an organisation says on the Forum.

    We are experiencing high levels of activity in the account management area of our site. As a result you may experience some delays when logging in to your account. I'm extremely sorry for any inconvenience and disruption this causes. We are currently trying to resolve these issues. Thanks for your patience.

    Nick

    Nick Gander
    E-commerce Channel Manager
    Yorkshire Building Society
    Originally posted by MSE Andrea
    Would be nice if YBS put a few quid into everyone's account to compensate for the time we all wasted today because the migration wasn't promised as completed. This - and a properly working service (incl. Money Manager) by tomorrow start of business might just convince me from not closing my account.
  • innovate
    A 4.10pm update. It works!
    Originally posted by Onawingandaprayer
    Took me roughly 15 minutes to log just now (on Chrome), and there's no sign of Money Manager for me :-(

    EDIT: Ah, here we go: another 4 minutes on, and I can now see the "password safe download" option.

    Message now received:
    Unfortunately, the download of the password safe was unsuccessful. There are a number of possible reasons for this, click here to find out more


    I am beginning to wonder whether YBS hired some of the RBS/Natwest IT folk.
    Last edited by innovate; 24-09-2012 at 4:45 PM.
    • Mr K
    • By Mr K 24th Sep 12, 4:38 PM
    • 1,020 Posts
    • 624 Thanks
    Mr K
    Bit of a shambles really. Didn't YBS expect their to be increased demand and made extra provision ? Still not managed to transfer my account

    I suspect most of Eggs ex customers just kept accounts open for the Money Manager service. I've gone with First Direct version, you don't need to be a customers of theirs. Impressed so far, a lot better set out and they offer a lot more organisations e.g. utility and mobile phone companies.
  • innovate
    If you want to close your account, you need to send a letter to

    Savings Service Administration Dept
    Yorkshire Building Society
    Yorkshire House
    Yorkshire Drive
    BRADFORD
    BD5 8LJ

    For balances up to 5K, you can request a bank transfer to an account of your choice (they need sort code, acct number and account name) . For balances of 5K and over, you will receive a cheque.
    • miller
    • By miller 24th Sep 12, 5:15 PM
    • 1,032 Posts
    • 353 Thanks
    miller
    I am beginning to wonder whether YBS hired some of the RBS/Natwest IT folk.
    Originally posted by innovate
    Or the same bunch who did the Egg Money to Barclaycard migration.

    Or the Alliance & Leicester to Santander migration.
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