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  • FIRST POST
    arthurfowler
    Distance selling and reserve and collect
    • #1
    • 24th Sep 12, 9:44 AM
    Distance selling and reserve and collect 24th Sep 12 at 9:44 AM
    Hello, am i covered under the distance selling regulations if I reserve and collect online?

    The only thing i could find was this which mentions a 'commitment to buy' - so what's defined as a commitment to buy?

    Distance Selling Regulations do apply to click and collect as long as you have agreed a contract at a distance. In other words, if you commit to make a purchase when you confirm your order online, you are covered under the regulations.
    If on the other hand you reserve goods online, and do not commit to buy them online, you are not covered under the regulations.
    There are some exemptions from the Distance Selling Regulations, notably if you order something to be custom made or personalised, you probably wont be entitled to a refund. Perishable items are often excluded too.
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