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Distance selling and reserve and collect
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# 1
arthurfowler
Old 24-09-2012, 9:44 AM
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Default Distance selling and reserve and collect

Hello, am i covered under the distance selling regulations if I reserve and collect online?

The only thing i could find was this which mentions a 'commitment to buy' - so what's defined as a commitment to buy?

Distance Selling Regulations do apply to ‘click and collect’ as long as you have agreed a contract at a distance. In other words, if you commit to make a purchase when you confirm your order online, you are covered under the regulations.
If on the other hand you reserve goods online, and do not commit to buy them online, you are not covered under the regulations.
There are some exemptions from the Distance Selling Regulations, notably if you order something to be custom made or personalised, you probably won’t be entitled to a refund. Perishable items are often excluded too.
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# 2
somethingcorporate
Old 24-09-2012, 10:02 AM
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Did you pay online or will you pay in store?

This could be one of the key differentiators.
The problem with principles is sometimes they serve no purpose other than to make the holder of said principle righteously indignant. Righteous indignation doesn't get you a refund for your item, but I guess it allows you the opportunity to chunter away on the internet. Fluffnutter
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# 3
Esqui
Old 24-09-2012, 10:11 AM
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If you only reserve an item to pick up and pay for in store, then the contract is concluded in store, where you have the option to inspect the goods before purchasing - therefore DSRs would not apply.

If you pay online to collect in-store, then the sale is made online and DSRs do apply. The fact that you could inspect the item before you pick it up is neither here nor there - you've already bought it before you set foor in store, so it's a distance sale.
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# 4
arthurfowler
Old 24-09-2012, 10:19 AM
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I should have researched more thoroughly I guess. I thought reserve and collect would only have been classed as the delivery portion and the contract was still classes as online.

My own fault. Is it worth giving it a try? The TV is way too big for my room.
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# 5
Hintza
Old 24-09-2012, 10:28 AM
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Quote:
Originally Posted by arthurfowler View Post

My own fault. Is it worth giving it a try? The TV is way too big for my room.
Come on, take some personal responsibility, you made the mistake not the retailer.
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# 6
somethingcorporate
Old 24-09-2012, 10:34 AM
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Does doing reserve and collect create the obligation to buy?
The problem with principles is sometimes they serve no purpose other than to make the holder of said principle righteously indignant. Righteous indignation doesn't get you a refund for your item, but I guess it allows you the opportunity to chunter away on the internet. Fluffnutter
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# 7
arthurfowler
Old 24-09-2012, 10:50 AM
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Quote:
Originally Posted by Hintza View Post
Come on, take some personal responsibility, you made the mistake not the retailer.
Quote:
My own fault. Is it worth giving it a try? The TV is way too big for my room.
I have admitted it was my fault. I simply asked if it was worth giving a try. I did not personally inspect the item and have it fitted in my room before buying - distance selling regulations state you can set it up and then decide whether it is fit for your purpose.

The only difference here is that I paid in store after ordering online, so whether it was delivered to me or I picked it up, I would still have had to set it up to test it.

Anyway I know it's my fault. Thanks...
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# 8
goater78
Old 24-09-2012, 10:56 AM
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They may take it back if you swap it for a smaller model at the same store. I wouldn't mention DSR as that doesn't apply and it may annoy them. You're basically relying on the shops goodwill.
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# 9
neilmcl
Old 24-09-2012, 11:31 AM
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What returns policy does this store have? This is all you can rely on I'm afraid.
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# 10
pmduk
Old 24-09-2012, 11:32 AM
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Quote:
Originally Posted by somethingcorporate View Post
Does doing reserve and collect create the obligation to buy?
See Esqui's earlier answer which sums up the situation better than I could.
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# 11
peachyprice
Old 24-09-2012, 12:12 PM
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Quote:
Originally Posted by somethingcorporate View Post
Does doing reserve and collect create the obligation to buy?

No, you do not give credit card details until you arrive to collect the goods. If you don't turn up, usually bu the end of the day, the goods are released back into stock and no further correspondence is received.
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# 12
maninthestreet
Old 24-09-2012, 1:08 PM
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How big is the TV, and how big is the room?
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# 13
neilmcl
Old 24-09-2012, 1:12 PM
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Quote:
Originally Posted by maninthestreet View Post
How big is the TV, and how big is the room?
Does it make much difference? The OP feels it's too big for his room, it's a personal preference thing.

Last edited by neilmcl; 25-09-2012 at 8:45 PM.
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# 14
somethingcorporate
Old 24-09-2012, 1:41 PM
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Quote:
Originally Posted by pmduk View Post
See Esqui's earlier answer which sums up the situation better than I could.
I read that and Esqui listed the two possibilities which I also alluded to in my first post here. My question was more about whether they paid at the reserve and collect stage or in-store.

Which was subsequently answered in post 11.
The problem with principles is sometimes they serve no purpose other than to make the holder of said principle righteously indignant. Righteous indignation doesn't get you a refund for your item, but I guess it allows you the opportunity to chunter away on the internet. Fluffnutter
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# 15
sharnad
Old 25-09-2012, 9:28 AM
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Where did you buy it ffrom. Depending on the shop thus might let you return or swap it
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# 16
arthurfowler
Old 25-09-2012, 9:33 AM
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I have emailed to see if they will exchange it for another model, but I have also posted it on gumtree.
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# 17
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Old 27-09-2012, 9:43 AM
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Hi

I've split your posts off and moved it to:- Click Here.

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