Main site > MoneySavingExpert.com Forums > Household & Travel > Consumer Rights > Very very.co.uk - Is this a scam? (Page 1)

IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
Very very.co.uk - Is this a scam?
Closed Thread
Views: 3,799
Thread Tools Search this Thread Display Modes
# 1
Wistful
Old 24-02-2012, 9:04 PM
MoneySaving Convert
 
Join Date: Mar 2008
Posts: 95
Default Very very.co.uk - Is this a scam?

Out of the blue I got a letter offering 10% discount at Very. I do not have an account with Very (in fact I'd never heard of them) and I do not know how they got my address. I rang them (I used their Freephone number 0800 180000) and spent 15 minutes, at their expense!!!, trying to get them to remove me from their mailing list. They said they could only remove me if I gave my date of birth!!!

Obviously I didn't give them my DOB, but wondered if this is some sort of scam or whether they just want DOBs so they can send more targetted junk mail in the future?

Has anyone else had a "10 off at Very" letter?

I hope this is the right board for this thread.

Last edited by Wistful; 24-02-2012 at 9:13 PM.
Wistful is offline
Report Post
# 2
EycplUK
Old 25-02-2012, 5:45 AM
MoneySaving Stalwart
 
Join Date: Mar 2010
Posts: 654
Default

Quote:
Originally Posted by Wistful View Post
Out of the blue I got a letter offering 10% discount at Very. I do not have an account with Very (in fact I'd never heard of them) and I do not know how they got my address.
I rang them (I used their Freephone number 0800 180000) and spent 15 minutes, at their expense!!!, trying to get them to remove me from their mailing list. They said they could only remove me if I gave my date of birth!!!
Obviously I didn't give them my DOB, but wondered if this is some sort of scam or whether they just want DOBs so they can send more targetted junk mail in the future?
Has anyone else had a "10 off at Very" letter?

I hope this is the right board for this thread.
They bought it from a mailing list seller ! never heard of Very ?
You live in a monastery ?

Why would you not give them your dob ? you must have already give them your name , address etc .....

Not a scam just a marketing ploy used by all the big ( and small ) companies !

Has anyone else had a "10 off at Very" letter?

About half the UK i should think along with the 10% off from Isme , Kays , Littlewoods et al
A Bast**d I May Be ! I Was Born One !
Whats Your Excuse ?
EycplUK is offline
Report Post
The Following User Says Thank You to EycplUK For This Useful Post: Show me >>
# 3
InsideInsurance
Old 25-02-2012, 9:15 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Jun 2011
Posts: 14,025
Default

They are a massive mail order company, used to be Kays, Great Universal Stores, Littlewoods. Now they have Woolworths, Very, IsMe, BrandQuarter to name but a few in their stable of brands.

If you dont want to receive direct marketing then register with the mail preference service. A company like Very buy a lot of mailing lists from lots of places and then remove people form the MPS from it before sending their DM
InsideInsurance is offline
Report Post
The Following User Says Thank You to InsideInsurance For This Useful Post: Show me >>
# 4
Wistful
Old 25-02-2012, 10:13 AM
MoneySaving Convert
 
Join Date: Mar 2008
Posts: 95
Default

Quote:
Originally Posted by EycplUK View Post
never heard of Very ?
You live in a monastery ?
Thanks, and thanks to InsideInsurance.

I don't live in a monastery but I have never heard of Very. Obviously I need to get out less and start shopping by mail order.
.

Last edited by Wistful; 25-02-2012 at 5:27 PM.
Wistful is offline
Report Post
The Following 4 Users Say Thank You to Wistful For This Useful Post: Show me >>
# 5
custardy
Old 25-02-2012, 10:16 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: May 2006
Location: Edinburgh
Posts: 27,668
Default

Quote:
Originally Posted by Wistful View Post
Out of the blue I got a letter offering 10% discount at Very. I do not have an account with Very (in fact I'd never heard of them) and I do not know how they got my address. I rang them (I used their Freephone number 0800 180000) and spent 15 minutes, at their expense!!!, trying to get them to remove me from their mailing list. They said they could only remove me if I gave my date of birth!!!

Obviously I didn't give them my DOB, but wondered if this is some sort of scam or whether they just want DOBs so they can send more targetted junk mail in the future?

Has anyone else had a "10 off at Very" letter?

I hope this is the right board for this thread.
do you spend 15 minutes chasing up all copanies that send you marketing?
whats the problem? If you didnt want the offer,then bin/recycle the letter
Honesty,integrity,self sufficiency.
Seems I'm in the minority on this.
custardy is online now
Report Post
The Following User Says Thank You to custardy For This Useful Post: Show me >>
# 6
Wistful
Old 25-02-2012, 10:24 AM
MoneySaving Convert
 
Join Date: Mar 2008
Posts: 95
Default

Quote:
Originally Posted by custardy View Post
do you spend 15 minutes chasing up all copanies that send you marketing?
No - it usually takes just one email. But they emailed back asking for DOB so I rang them.

Sorry for cutting down your ex-colleagues' livelihood, ex-postie.
Wistful is offline
Report Post
The Following 2 Users Say Thank You to Wistful For This Useful Post: Show me >>
# 7
custardy
Old 25-02-2012, 10:33 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: May 2006
Location: Edinburgh
Posts: 27,668
Default

Quote:
Originally Posted by Wistful View Post
No - it usually takes just one email. But they emailed back asking for DOB so I rang them.

Sorry for cutting down your ex-colleagues' livelihood, ex-postie.
great comeback
its obviously a trauma for you
have you joined the mail preference scheme
or do you spend your days maligning your post?

I see you are active on the Freebie board,then wonder why you get marketing mail.........
Honesty,integrity,self sufficiency.
Seems I'm in the minority on this.
custardy is online now
Report Post
The Following User Says Thank You to custardy For This Useful Post: Show me >>
# 8
Wistful
Old 25-02-2012, 11:23 AM
MoneySaving Convert
 
Join Date: Mar 2008
Posts: 95
Default

I posted on here because I wondered if this was some sort of scam to get hold of people's personal details. If it was, I wanted to help other people by bringing it to everyone's attention.

It seems this isn't a scam - thank you for making that clear.

Perhaps we can now let this thread fade gracefully away.
Wistful is offline
Report Post
# 9
Very.co.uk company representative
Old 25-02-2012, 11:48 AM
Has MSEs permission to post for company
MoneySaving Convert
 
Join Date: Nov 2010
Posts: 133
Default

Hi Wistful,

Sorry to hear that you have received unwanted mailings from us. Please email us at Network@VeryHQ.co.uk and we would be happy to remove you from our mailing lists. With regards to the request you had previously for your date of birth before you could be removed - that is to ensure that we do remove the correct person from our database.

Hope this helps.

Dave
Very Network Team
Official Company Representative
I am the official company representative of Very.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
Very.co.uk company representative is offline
Report Post
# 10
Wistful
Old 25-02-2012, 12:43 PM
MoneySaving Convert
 
Join Date: Mar 2008
Posts: 95
Default

Quote:
Originally Posted by Very.co.uk company representative View Post
Hi Wistful,

Sorry to hear that you have received unwanted mailings from us. Please email us at Network@VeryHQ.co.uk and we would be happy to remove you from our mailing lists. With regards to the request you had previously for your date of birth before you could be removed - that is to ensure that we do remove the correct person from our database.

Hope this helps.

Dave
Very Network Team
Hmmm. Since I didn't have an account with you you can't have had my DOB on your database. The person I spoke to confirmed that I did not have an account but still insisted that I give my DOB before she would remove me from your mailing list.

To go back to the beginning... My original action was to email your customer services team to ask them to remove my name and address from your mailing list. I expected that 30 seconds of effort to be the end of it. But oh no.

Your customer services people emailed back asking for account number and DOB. I replied I didn't have an account and wasn't going to give my DOB.

A different person then replied to that saying "If you do not want to receive emails from Very, or selected third parties, please write to:
Data Protection Unit
Very
Sandringham House
Sandringham Avenue
Chelmsford
CM92 1LQ"

I emailed back pointing out my original request was to be removed from your hardcopy mailing list, not your email list. I await a reply.

Absolute shower.
Wistful is offline
Report Post
# 11
Wistful
Old 25-02-2012, 12:47 PM
MoneySaving Convert
 
Join Date: Mar 2008
Posts: 95
Default

PS By the way, it's absurd that you ask people to write a letter to your Data Protection Unit if they want to be removed from your emailing list!

Absolute shower.
Wistful is offline
Report Post
# 12
Very.co.uk company representative
Old 25-02-2012, 1:11 PM
Has MSEs permission to post for company
MoneySaving Convert
 
Join Date: Nov 2010
Posts: 133
Default

Hi Wistful,

As we've advised if you would like to email us at Network@VeryHQ.co.uk we would be happy to help. This email address is different to the 'Queries' address as shown on our website.
You can forward the emails you have previously sent and we'll take it from there.

Many Thanks

Dave
Very Network Team
Official Company Representative
I am the official company representative of Very.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
Very.co.uk company representative is offline
Report Post
# 13
Wistful
Old 25-02-2012, 1:22 PM
MoneySaving Convert
 
Join Date: Mar 2008
Posts: 95
Default

Quote:
Originally Posted by Very.co.uk company representative View Post
Hi Wistful,

As we've advised if you would like to email us at Network@VeryHQ.co.uk we would be happy to help. This email address is different to the 'Queries' address as shown on our website.
You can forward the emails you have previously sent and we'll take it from there.

Many Thanks

Dave
Very Network Team
Dave, thanks.

Since my post above I've had a reply from Customer Services saying "I have referred your email to our specialist department who will look into this and remove your details. Please understand that we may need to contact other areas of our business to assist with your enquiry."

I'll let that run and hope to hear from Customer Services when they've done it. If not, I'll email the email address you give and mark it for your attention.

But really, Customer Services ought to be able to handle a simple "remove" request shouldn't they.
Wistful is offline
Report Post
# 14
pimento
Old 25-02-2012, 5:08 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Apr 2008
Posts: 4,409
Default

I'd never heard of Very until today, either.
"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
pimento is offline
Report Post
The Following User Says Thank You to pimento For This Useful Post: Show me >>
# 15
fluffnutter
Old 26-02-2012, 10:35 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Jan 2010
Location: On the left
Posts: 21,552
Default

I'm with you on this one, Wistful. Why on earth should anyone need more personal information when your whole point is that they shouldn't have any information about you in the first place? They don't *need* your DOB to remove your name and address, for some reason they want it. Probably innocuously, but irritating all the same.

If I wanted to buy something from Very, I'd do so. I don't need to be spammed, then asked for personal details when I politely point out that I'd rather not be spammed. It incenses me.

I had something similar with the constant 'To the Occupier' letters that Virgin Media sent me. They don't have my details, just my address and I was getting fed up with 2 or 3 pieces of spam mail a week. When I called (sending it all back made no difference) they insisted on taking my name before they'd remove me from their database. It's illogical. They add my name, then they remove it. What a load of bollox. I gave them false details, the letters have stopped. You could have given a false DOB to Very I guess.
"Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.
fluffnutter is offline
Report Post
The Following 2 Users Say Thank You to fluffnutter For This Useful Post: Show me >>
# 16
Wistful
Old 26-02-2012, 1:15 PM
MoneySaving Convert
 
Join Date: Mar 2008
Posts: 95
Default

Thank you, pimento.

Thank you, fluffnutter.
Wistful is offline
Report Post
# 17
EycplUK
Old 27-02-2012, 7:31 AM
MoneySaving Stalwart
 
Join Date: Mar 2010
Posts: 654
Default

I think you may need to get out more Wistful
Always thought Very was a branch of the AA , you know the man ?
He`s a Very Very Nice mann ! A Very very very Nice mann
A Bast**d I May Be ! I Was Born One !
Whats Your Excuse ?
EycplUK is offline
Report Post
# 18
Wistful
Old 28-02-2012, 10:37 AM
MoneySaving Convert
 
Join Date: Mar 2008
Posts: 95
Default

Quote:
Originally Posted by EycplUK View Post
I think you may need to get out more Wistful
Always thought Very was a branch of the AA , you know the man ?
He`s a Very Very Nice mann ! A Very very very Nice mann
As I understand it, Very is a mail order company so surely I need to get out less?
Wistful is offline
Report Post
Closed Thread

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 3:30 AM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 23 April 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • VARIOUS ARTISTSNOW THAT'S WHAT I CALL MUSIC! 87
  • VARIOUS ARTISTSFROZEN (ORIGINAL MOTION PICTURE SOUNDTRACK)
  • VARIOUS ARTISTSNOW THAT'S WHAT I CALL 21ST CENTURY

MSE's Twitter Feed

profile
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.