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  • FIRST POST
    • Wistful
    • By Wistful 24th Feb 12, 9:04 PM
    • 96Posts
    • 75Thanks
    Wistful
    Very very.co.uk - Is this a scam?
    • #1
    • 24th Feb 12, 9:04 PM
    Very very.co.uk - Is this a scam? 24th Feb 12 at 9:04 PM
    Out of the blue I got a letter offering 10% discount at Very. I do not have an account with Very (in fact I'd never heard of them) and I do not know how they got my address. I rang them (I used their Freephone number 0800 180000) and spent 15 minutes, at their expense!!!, trying to get them to remove me from their mailing list. They said they could only remove me if I gave my date of birth!!!

    Obviously I didn't give them my DOB, but wondered if this is some sort of scam or whether they just want DOBs so they can send more targetted junk mail in the future?

    Has anyone else had a "£10 off at Very" letter?

    I hope this is the right board for this thread.
    Last edited by Wistful; 24-02-2012 at 9:13 PM.
Page 1
    • EycplUK
    • By EycplUK 25th Feb 12, 5:45 AM
    • 744 Posts
    • 705 Thanks
    EycplUK
    • #2
    • 25th Feb 12, 5:45 AM
    • #2
    • 25th Feb 12, 5:45 AM
    Out of the blue I got a letter offering 10% discount at Very. I do not have an account with Very (in fact I'd never heard of them) and I do not know how they got my address.
    I rang them (I used their Freephone number 0800 180000) and spent 15 minutes, at their expense!!!, trying to get them to remove me from their mailing list. They said they could only remove me if I gave my date of birth!!!
    Obviously I didn't give them my DOB, but wondered if this is some sort of scam or whether they just want DOBs so they can send more targetted junk mail in the future?
    Has anyone else had a "£10 off at Very" letter?

    I hope this is the right board for this thread.
    Originally posted by Wistful
    They bought it from a mailing list seller ! never heard of Very ?
    You live in a monastery ?

    Why would you not give them your dob ? you must have already give them your name , address etc .....

    Not a scam just a marketing ploy used by all the big ( and small ) companies !

    Has anyone else had a "£10 off at Very" letter?

    About half the UK i should think along with the 10% off from Isme , Kays , Littlewoods et al
    A Bast**d I May Be ! I Was Born One !
    Whats Your Excuse ?
    • InsideInsurance
    • By InsideInsurance 25th Feb 12, 9:15 AM
    • 22,232 Posts
    • 11,387 Thanks
    InsideInsurance
    • #3
    • 25th Feb 12, 9:15 AM
    • #3
    • 25th Feb 12, 9:15 AM
    They are a massive mail order company, used to be Kays, Great Universal Stores, Littlewoods. Now they have Woolworths, Very, IsMe, BrandQuarter to name but a few in their stable of brands.

    If you dont want to receive direct marketing then register with the mail preference service. A company like Very buy a lot of mailing lists from lots of places and then remove people form the MPS from it before sending their DM
    • Wistful
    • By Wistful 25th Feb 12, 10:13 AM
    • 96 Posts
    • 75 Thanks
    Wistful
    • #4
    • 25th Feb 12, 10:13 AM
    • #4
    • 25th Feb 12, 10:13 AM
    never heard of Very ?
    You live in a monastery ?
    Originally posted by EycplUK
    Thanks, and thanks to InsideInsurance.

    I don't live in a monastery but I have never heard of Very. Obviously I need to get out less and start shopping by mail order.
    .
    Last edited by Wistful; 25-02-2012 at 5:27 PM.
    • custardy
    • By custardy 25th Feb 12, 10:16 AM
    • 31,196 Posts
    • 25,729 Thanks
    custardy
    • #5
    • 25th Feb 12, 10:16 AM
    • #5
    • 25th Feb 12, 10:16 AM
    Out of the blue I got a letter offering 10% discount at Very. I do not have an account with Very (in fact I'd never heard of them) and I do not know how they got my address. I rang them (I used their Freephone number 0800 180000) and spent 15 minutes, at their expense!!!, trying to get them to remove me from their mailing list. They said they could only remove me if I gave my date of birth!!!

    Obviously I didn't give them my DOB, but wondered if this is some sort of scam or whether they just want DOBs so they can send more targetted junk mail in the future?

    Has anyone else had a "£10 off at Very" letter?

    I hope this is the right board for this thread.
    Originally posted by Wistful
    do you spend 15 minutes chasing up all copanies that send you marketing?
    whats the problem? If you didnt want the offer,then bin/recycle the letter
    • Wistful
    • By Wistful 25th Feb 12, 10:24 AM
    • 96 Posts
    • 75 Thanks
    Wistful
    • #6
    • 25th Feb 12, 10:24 AM
    • #6
    • 25th Feb 12, 10:24 AM
    do you spend 15 minutes chasing up all copanies that send you marketing?
    Originally posted by custardy
    No - it usually takes just one email. But they emailed back asking for DOB so I rang them.

    Sorry for cutting down your ex-colleagues' livelihood, ex-postie.
    • custardy
    • By custardy 25th Feb 12, 10:33 AM
    • 31,196 Posts
    • 25,729 Thanks
    custardy
    • #7
    • 25th Feb 12, 10:33 AM
    • #7
    • 25th Feb 12, 10:33 AM
    No - it usually takes just one email. But they emailed back asking for DOB so I rang them.

    Sorry for cutting down your ex-colleagues' livelihood, ex-postie.
    Originally posted by Wistful
    great comeback
    its obviously a trauma for you
    have you joined the mail preference scheme
    or do you spend your days maligning your post?

    I see you are active on the Freebie board,then wonder why you get marketing mail.........
    • Wistful
    • By Wistful 25th Feb 12, 11:23 AM
    • 96 Posts
    • 75 Thanks
    Wistful
    • #8
    • 25th Feb 12, 11:23 AM
    • #8
    • 25th Feb 12, 11:23 AM
    I posted on here because I wondered if this was some sort of scam to get hold of people's personal details. If it was, I wanted to help other people by bringing it to everyone's attention.

    It seems this isn't a scam - thank you for making that clear.

    Perhaps we can now let this thread fade gracefully away.
  • Very.co.uk company representative
    • #9
    • 25th Feb 12, 11:48 AM
    • #9
    • 25th Feb 12, 11:48 AM
    Hi Wistful,

    Sorry to hear that you have received unwanted mailings from us. Please email us at Network@VeryHQ.co.uk and we would be happy to remove you from our mailing lists. With regards to the request you had previously for your date of birth before you could be removed - that is to ensure that we do remove the correct person from our database.

    Hope this helps.

    Dave
    Very Network Team
    ďOfficial Company Representative
    I am the official company representative of Very.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Wistful
    • By Wistful 25th Feb 12, 12:43 PM
    • 96 Posts
    • 75 Thanks
    Wistful
    Hi Wistful,

    Sorry to hear that you have received unwanted mailings from us. Please email us at Network@VeryHQ.co.uk and we would be happy to remove you from our mailing lists. With regards to the request you had previously for your date of birth before you could be removed - that is to ensure that we do remove the correct person from our database.

    Hope this helps.

    Dave
    Very Network Team
    Originally posted by Very.co.uk company representative
    Hmmm. Since I didn't have an account with you you can't have had my DOB on your database. The person I spoke to confirmed that I did not have an account but still insisted that I give my DOB before she would remove me from your mailing list.

    To go back to the beginning... My original action was to email your customer services team to ask them to remove my name and address from your mailing list. I expected that 30 seconds of effort to be the end of it. But oh no.

    Your customer services people emailed back asking for account number and DOB. I replied I didn't have an account and wasn't going to give my DOB.

    A different person then replied to that saying "If you do not want to receive emails from Very, or selected third parties, please write to:
    Data Protection Unit
    Very
    Sandringham House
    Sandringham Avenue
    Chelmsford
    CM92 1LQ"

    I emailed back pointing out my original request was to be removed from your hardcopy mailing list, not your email list. I await a reply.

    Absolute shower.
    • Wistful
    • By Wistful 25th Feb 12, 12:47 PM
    • 96 Posts
    • 75 Thanks
    Wistful
    PS By the way, it's absurd that you ask people to write a letter to your Data Protection Unit if they want to be removed from your emailing list!

    Absolute shower.
  • Very.co.uk company representative
    Hi Wistful,

    As we've advised if you would like to email us at Network@VeryHQ.co.uk we would be happy to help. This email address is different to the 'Queries' address as shown on our website.
    You can forward the emails you have previously sent and we'll take it from there.

    Many Thanks

    Dave
    Very Network Team
    ďOfficial Company Representative
    I am the official company representative of Very.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Wistful
    • By Wistful 25th Feb 12, 1:22 PM
    • 96 Posts
    • 75 Thanks
    Wistful
    Hi Wistful,

    As we've advised if you would like to email us at Network@VeryHQ.co.uk we would be happy to help. This email address is different to the 'Queries' address as shown on our website.
    You can forward the emails you have previously sent and we'll take it from there.

    Many Thanks

    Dave
    Very Network Team
    Originally posted by Very.co.uk company representative
    Dave, thanks.

    Since my post above I've had a reply from Customer Services saying "I have referred your email to our specialist department who will look into this and remove your details. Please understand that we may need to contact other areas of our business to assist with your enquiry."

    I'll let that run and hope to hear from Customer Services when they've done it. If not, I'll email the email address you give and mark it for your attention.

    But really, Customer Services ought to be able to handle a simple "remove" request shouldn't they.
    • pimento
    • By pimento 25th Feb 12, 5:08 PM
    • 4,978 Posts
    • 6,463 Thanks
    pimento
    I'd never heard of Very until today, either.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • fluffnutter
    I'm with you on this one, Wistful. Why on earth should anyone need more personal information when your whole point is that they shouldn't have any information about you in the first place? They don't *need* your DOB to remove your name and address, for some reason they want it. Probably innocuously, but irritating all the same.

    If I wanted to buy something from Very, I'd do so. I don't need to be spammed, then asked for personal details when I politely point out that I'd rather not be spammed. It incenses me.

    I had something similar with the constant 'To the Occupier' letters that Virgin Media sent me. They don't have my details, just my address and I was getting fed up with 2 or 3 pieces of spam mail a week. When I called (sending it all back made no difference) they insisted on taking my name before they'd remove me from their database. It's illogical. They add my name, then they remove it. What a load of bollox. I gave them false details, the letters have stopped. You could have given a false DOB to Very I guess.
    "Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.
    • Wistful
    • By Wistful 26th Feb 12, 1:15 PM
    • 96 Posts
    • 75 Thanks
    Wistful
    Thank you, pimento.

    Thank you, fluffnutter.
    • EycplUK
    • By EycplUK 27th Feb 12, 7:31 AM
    • 744 Posts
    • 705 Thanks
    EycplUK
    I think you may need to get out more Wistful
    Always thought Very was a branch of the AA , you know the man ?
    He`s a Very Very Nice mann ! A Very very very Nice mann
    A Bast**d I May Be ! I Was Born One !
    Whats Your Excuse ?
    • Wistful
    • By Wistful 28th Feb 12, 10:37 AM
    • 96 Posts
    • 75 Thanks
    Wistful
    I think you may need to get out more Wistful
    Always thought Very was a branch of the AA , you know the man ?
    He`s a Very Very Nice mann ! A Very very very Nice mann
    Originally posted by EycplUK
    As I understand it, Very is a mail order company so surely I need to get out less?
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