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Delivery rights: eBay
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# 1
Former MSE Rose
Old 25-11-2011, 4:46 PM
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Join Date: Dec 2008
Posts: 112
Default Delivery rights: eBay




Hi all, this discussion thread's part of the Delivery Rights guide, specifically for if you've complained to eBay about delivery problems using the techniques in the guide.

Please tell us how you got on - we want to know if you were awarded any compensation from eBay, and if so, how much? Just let us know the amount and reason below; to add more general feedback on the guide, pop over to the main Delivery Rights discussion thread.

Thanks
for your help,


MSE Rose

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# 2
Purplescorpio
Old 28-11-2012, 5:28 PM
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Join Date: Nov 2012
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Bought a bed on eBay which arrived in THREE separate deliveries spanning 5 days. Husband had to take a second day off so opened an eBay dispute. Dispute was settled in seller's favour as 'loss of earnings' is NOT covered!!! Finally received contact from seller who reluctantly agreed a partial refund of 30. Better than nothing but no way near the loss of earnings we suffered for taking a second day off of work. Very disappointed with the lack of buyer protection.
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# 3
jobdone1
Old 28-11-2012, 5:39 PM
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i think this is a fair offer and that you are being harsh on the seller.
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# 4
SLC55
Old 09-04-2013, 3:55 PM
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Join Date: Apr 2013
Posts: 1
Angry Ebay are not interested

Just contacted the seller on ebay after I had to take four days off work because DPD repeatedly failed to turn up, seller states they do not give compensations for this and neither does DPD. So I contacted ebay and they simply do not want to know, have told me they can not do anything about it.
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# 5
bod1467
Old 09-04-2013, 4:02 PM
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http://www.moneysavingexpert.com/sho...elivery-rights
Got a Parking Charge Notice (parking ticket - IT'S NOT A FINE!)? Go here for further info ...
Main site > MoneySavingExpert.com Forums > Household & Travel > Motoring > Parking Tickets, Fines & Parking >
... and click on the NEWBIES sticky thread (4816822)
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# 6
wealdroam
Old 09-04-2013, 5:17 PM
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Join Date: Jan 2010
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Quote:
Originally Posted by SLC55 View Post
Just contacted the seller on ebay after I had to take four days off work because DPD repeatedly failed to turn up, seller states they do not give compensations for this and neither does DPD. So I contacted ebay and they simply do not want to know, have told me they can not do anything about it.
You haven't said whether you ever received the thing or not.

If you still haven't got the goods, open an item not received dispute.
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# 7
hairybarsteward
Old 17-06-2014, 1:09 PM
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Default Bad ebay

Bought an item, both ebay and the sellers courier gave me delivery date of 20/05/2014. Item arrived on 21/05/2014, leaving me 80 out of pocket for second day off work. Ebay offer was 25 voucher, seller said take it up with courier. Have written to tanya.lawler@ebay.com, ebay uk managing director to see if I can get a better answer, if not off to trading standards for advice.
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