Delivery rights: eBay

[MSE Rose]

Hi all, this discussion thread's part of the Delivery Rights guide, specifically for if you've complained to eBay about delivery problems using the techniques in the guide.

Please tell us how you got on - we want to know if you were awarded any compensation from eBay, and if so, how much? Just let us know the amount and reason below; to add more general feedback on the guide, pop over to the main Delivery Rights discussion thread.

Thanks for your help,

MSE Rose

[Purplescorpio]

Bought a bed on eBay which arrived in THREE separate deliveries spanning 5 days. Husband had to take a second day off so opened an eBay dispute. Dispute was settled in seller's favour as 'loss of earnings' is NOT covered!!! Finally received contact from seller who reluctantly agreed a partial refund of £30. Better than nothing but no way near the loss of earnings we suffered for taking a second day off of work. Very disappointed with the lack of buyer protection.

[jobdone1]

i think this is a fair offer and that you are being harsh on the seller.

[SLC55]

Just contacted the seller on ebay after I had to take four days off work because DPD repeatedly failed to turn up, seller states they do not give compensations for this and neither does DPD. So I contacted ebay and they simply do not want to know, have told me they can not do anything about it.

[bod1467]

http://www.moneysavingexpert.com/sho...elivery-rights

[wealdroam]

Originally Posted by SLC55

Just contacted the seller on ebay after I had to take four days off work because DPD repeatedly failed to turn up, seller states they do not give compensations for this and neither does DPD. So I contacted ebay and they simply do not want to know, have told me they can not do anything about it.

You haven't said whether you ever received the thing or not.

If you still haven't got the goods, open an item not received dispute.