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  • DJ_SA
    • #2
    • 7th Dec 11, 3:29 PM
    • #2
    • 7th Dec 11, 3:29 PM
    It took Debenhams two weeks to despatch my order and unfortunately because it was delivered to work, I couldn't refuse delivery so I had to call their customer service and being put on hold for 30 minutes before someone picks up. Finally I received the package and there's a 10% off code DB2U valid both in store and online before X'mas Eve.
    Last edited by DJ_SA; 07-12-2011 at 3:36 PM. Reason: Adding compensation information.
  • Buttwhy?
    • #3
    • 14th Dec 11, 1:16 AM
    • #3
    • 14th Dec 11, 1:16 AM
    Well I've been waiting in for 3 days for a dispatched delivery from debenhams and although I was in for 2 days all day and the wife was in for the 3rd the delivery company claims to have made 3 seperate delivery attempts and are now going to return the item to Debs and I have to wait 14days for a refund. Took 34mins to get thru to CS only to be told "there must be a store near by why cannt you collect the item". Amazing service, 3 wasted days, they still have my money and if I still want item I need to travel 120miles and pay again for item. Worse still I cannt find an Email address to complain too at Debs.
    Rant over.
  • onechannel
    • #4
    • 7th Jun 12, 2:55 PM
    • #4
    • 7th Jun 12, 2:55 PM
    if you want the email of debenhams try using the contact us button, if they have hidden it, try going to the homepage, right click,view source, ctrl + f - search "@"

    If its not on the homepage repeat the process on the contact page, if no luck google "@debenhams" with the quotes
  • Rohit Bhagat
    • #5
    • 7th Feb 14, 2:12 PM
    • #5
    • 7th Feb 14, 2:12 PM
    I have been trying to return a coffee table to debenhams for the last 3 months.

    After numerous failed pick ups and numerous phone calls they managed to pick it up and now their only offering £50 compensation.

    I am wondering if returns are also covered by the same contractual deliver consumer rights.
    • Threewheeler
    • By Threewheeler 7th Nov 15, 4:15 PM
    • 73 Posts
    • 12 Thanks
    Threewheeler
    • #6
    • 7th Nov 15, 4:15 PM
    • #6
    • 7th Nov 15, 4:15 PM
    Debenhams have no process to replace a wrong item that they delivered.
    Refused to replace unless I reordered and paid for the shoes for a second time. After many emails including to ceo, they stuck to their guns. I was then advised that the shoes were sold out, so I had no choice other than to make them collect the wrong shoes and wait for a credit.
    Bad form if there is no process to rectify their own fault.
    Should add that their reason declared was that it was a franchise product, this was of no interest to me and that excuse really upset me.
    This needs to be part of their supply agreement with their franchisees, not something that cannot be sorted out by themselves.
    Threewheeler
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