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Delivery rights: Debenhams
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# 1
Former MSE Rose
Old 25-11-2011, 4:38 PM
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Join Date: Dec 2008
Posts: 112
Default Delivery rights: Debenhams

Hi all, this discussion thread's part of the Delivery Rights guide, specifically for if you've complained to Debenhams about delivery problems using the techniques in the guide.

Please tell us how you got on - we want to know if you were awarded any compensation from Debenhams, and if so, how much? Just let us know the amount and reason below; to add more general feedback on the guide, pop over to the main Delivery Rights discussion thread.

for your help,

MSE Rose

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# 2
Old 07-12-2011, 3:29 PM
MoneySaving Newbie
Join Date: Apr 2009
Posts: 6

It took Debenhams two weeks to despatch my order and unfortunately because it was delivered to work, I couldn't refuse delivery so I had to call their customer service and being put on hold for 30 minutes before someone picks up. Finally I received the package and there's a 10% off code DB2U valid both in store and online before X'mas Eve.

Last edited by DJ_SA; 07-12-2011 at 3:36 PM. Reason: Adding compensation information.
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# 3
Old 14-12-2011, 1:16 AM
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Join Date: May 2007
Location: Aberdeen
Posts: 89

Well I've been waiting in for 3 days for a dispatched delivery from debenhams and although I was in for 2 days all day and the wife was in for the 3rd the delivery company claims to have made 3 seperate delivery attempts and are now going to return the item to Debs and I have to wait 14days for a refund. Took 34mins to get thru to CS only to be told "there must be a store near by why cannt you collect the item". Amazing service, 3 wasted days, they still have my money and if I still want item I need to travel 120miles and pay again for item. Worse still I cannt find an Email address to complain too at Debs.
Rant over.
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# 4
Old 07-06-2012, 2:55 PM
MoneySaving Newbie
Join Date: Jun 2012
Posts: 1

if you want the email of debenhams try using the contact us button, if they have hidden it, try going to the homepage, right click,view source, ctrl + f - search "@"

If its not on the homepage repeat the process on the contact page, if no luck google "@debenhams" with the quotes
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# 5
Rohit Bhagat
Old 07-02-2014, 2:12 PM
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Join Date: Feb 2014
Posts: 1

I have been trying to return a coffee table to debenhams for the last 3 months.

After numerous failed pick ups and numerous phone calls they managed to pick it up and now their only offering 50 compensation.

I am wondering if returns are also covered by the same contractual deliver consumer rights.
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