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  • FIRST POST
    • di3004
    • By di3004 18th Jun 11, 4:20 PM
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    di3004
    Hamilton/HFC/Endeavour.
    • #1
    • 18th Jun 11, 4:20 PM
    Hamilton/HFC/Endeavour. 18th Jun 11 at 4:20 PM
    This is a rather complex case, which have been with the adjudicator since 2009.

    Marshallka you will know about this one and helped me big time and throughout, thank you.

    As the broker dissolved in 2006, I have been going all directions with this, it was suggested to go the underwriter direction Hamilton Insurance, but the adjudicator recently came back and said they are unable to establish a relationship from the broker to the insurer, despite sending the adjudicator the documents which states this.

    So its now gone over to HFC, tried saying to the adjudicator a long time ago that these had involvement on the loan before it was paid out in July 2004.

    This is now to be moved on to the ombudsman for a review, and the adjudicator emailed to confirm that he got in touch with HFC yesterday, and HFC said they had no involvment in the loan/ppi whatsoever (fair enough).
    Then the adjudicator said to supply him with concrete evidence that Click Finance did not sell the PPI.

    Now this have come to a new light, because yesterday due to this I was searching through old paperwork and came across the copy of the Click Finance Application form.
    All details of my and hubby, address/DOB, amount of loan required, they have down £21K over 240 months.
    No PPI ticked on the application form at all.
    Now this was signed and dated on the 16 July 2004.

    Click Finance then put us in touch with Endeavour, we went through the loan of as stated on the application form - £21K.

    Endeavour then said both me and hubby will be receiving a telephone call where we both have to speak in order for the loan to go ahead, and this was HFC, they also said (as proved on the paperwork) if we required more funds is to contact them). This paperwork was signed for on the 26th by them as its a copy of their own paperwork we received within a SAR.

    So on the 30 July the loan was in the bank, then the same day the loan agreement was sent from Endeavour, I remember because it was my birthday lol, loan amount £21K, Single PPI of just under £3K over 300months (Yes so stupid not to notice this, so laid back then).
    In light of this though and finding the application form from the broker yesterday this is where we noticed the difference in the loan term.

    So with not knowing much about ppi then, we just obviously assumed ppi was part of the loan as shown on the agreement, so the months were expanded because of the ppi, so so stupid I know not to question this, but then we did use to think it was part of the loan.

    So I have now passed on all the details to the adjudicator yesterday, see if something is amiss here.
    Last edited by di3004; 18-06-2011 at 4:24 PM.
    The one and only "Dizzy Di"
Page 4
    • di3004
    • By di3004 21st Jun 11, 10:22 AM
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    di3004
    Di, just found this on the FSA
    1. HFC has been regulated by the FSA since 1 December 2001 , but in relation to its insurance mediation activities, only since 14 January 2005 . It is an authorised person under the Financial Services and Markets Act with permissions to carry out a range of regulated activities.
    http://www.fsa.gov.uk/pages/Library/Communication/PR/2008/004.shtml
    Originally posted by marshallka

    Thanks Marshallka.

    So it doesn't look anymore hopeful then really?

    I have now sent off what we do have to the adjudicator by post this morning, not a lot of info really.
    Could this be refused to be reviewed by the ombudsman now then I wonder if lack of evidence?

    Think we posted something similar in the resources thread before as well.
    Check this out here, of who underwrites PPI and so on, below I also copied and pasted some details of HFC/Hamilton.

    http://www.competition-commission.or...xt/542_2_7.pdf


    29. HFC Bank Ltd (HFC) distributed SMPPI, PLPPI and retail credit PPI though the brand ‘Beneficial Finance’ via branches, and through arrangements with retail partners.
    22 On 14 July 2008 it withdrew its single-premium PPI products from sale, and on 6 October 2008 introduced a regular-premium product for customers taking out unsecured loans.
    20
    HBOS plc Annual Report and Accounts 2007, pp16–23.


    21
    HSBC Bank plc, Annual Report and Accounts 2007, p4.

    22It also used to distribute SMPPI, PLPPI and retail credit PPI through the brands ‘Sterling Credit’ and ‘Endeavour Personal Finance’ by telephone, Internet and brokers.


    30. HSBC, M&S Money and First Direct branded PPI was largely underwritten by third parties but a limited portion was underwritten in-house.
    23 The majority of HFC’s PPI business was underwritten in-house until the sale of Hamilton Insurance Company and Hamilton Life Assurance Company to Aviva.24 LifeChoices is underwritten in-house.

    Last edited by di3004; 21-06-2011 at 10:25 AM.
    The one and only "Dizzy Di"
  • marshallka
    Seems like Endeavour was Appointed rep/tied agent to HFC at the time of your loan too.

    If you go on the email address of Endeavour it is

    colin.pryor@hfcbank.co.uk
    Last edited by marshallka; 21-06-2011 at 10:28 AM.
    • di3004
    • By di3004 21st Jun 11, 10:26 AM
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    di3004
    Hamilton Transfer

    http://hamiltontransfer.com/library/...cument.DOC.pdf


    For example as listed.......

    Household Bank Personal
    Loan Payment Protection
    13063 07/10/03
    Creditor Insurance Policies HFC Bank Limited 60 month term

    Beneficial Loan Personal
    Loan Payment Protection
    13063bf 01/09/01
    Creditor Insurance Policies HFC Bank Limited 60 month term and longer

    Beneficial Loan Personal
    Loan Payment Protection
    13063 Oct 2003
    Creditor Insurance Policies HFC Bank Limited 60 month term

    Beneficial Loan Personal
    Loan Payment Protection
    13063 Jan 2004
    Creditor Insurance Policies HFC Bank Limited 60 month term

    HFC Direct Loan Payment
    Protection
    92144 Nov 2003
    Creditor Insurance Policies HFC Bank Limited 60 month term

    Hamilton Direct Loan
    Payment Protection
    92144 Jun 02
    Creditor Insurance Policies HFC Bank Limited 60 months and longer

    Hamilton Direct Loan
    Payment Protection
    91964 11.03L
    Creditor Insurance Policies HFC Bank Limited 60 months

    And so on.

    __________________
    The one and only "Dizzy Di"
    • di3004
    • By di3004 21st Jun 11, 10:28 AM
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    di3004
    Seems like Endeavour was Appointed rep/tied agent to HFC at the time of your loan too.
    Originally posted by marshallka

    Yes I think so too.
    Have been doing lots of researching as well, thanks for your help as well Marshallka


    http://www.competition-commission.or...nd_app_7_1.pdf

    Vertical integration

    1. Further, vertically-integrated distributors demonstrated that switching to an independent underwriter was feasible in practice. On 1 November 2007, HSBC, which had previously underwritten a proportion of its PPI business in-house, entered into a five-year agreement with Aviva (Norwich Union) to provide home insurance, PPI and travel insurance products for HSBC’s UK consumers. In addition, HFC, a subsidiary of the HSBC Group, sold its in-house underwriting business, Hamilton Insurance Company and Hamilton Life Assurance Company, to the Aviva group.8 This indicated that barriers to switching were not insurmountable and that the vertically-integrated distributors could switch to third party supply of underwriting services, given sufficient financial incentives.
    The one and only "Dizzy Di"
    • di3004
    • By di3004 21st Jun 11, 10:43 AM
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    di3004
    Seems like Endeavour was Appointed rep/tied agent to HFC at the time of your loan too.

    If you go on the email address of Endeavour it is

    colin.pryor@hfcbank.co.uk
    Originally posted by marshallka

    Brill, thank you.
    I will send him an email today to see if i can get any info from him, and just been looking through some paperwork his name is on one of 2 of them for some reason??
    The one and only "Dizzy Di"
    • di3004
    • By di3004 21st Jun 11, 11:00 AM
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    di3004
    I understand that HFC/HSBC sold Hamilton over to Direct Group, but when contacting them by email, they cannot connect any relationship - Click to Hamilton, as stated on the email posted as one of the above posts, they do mention HFC though.
    The one and only "Dizzy Di"
    • di3004
    • By di3004 21st Jun 11, 11:04 AM
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    di3004
    http://www.creditfinancecentre.co.uk...insurance.html





    HAMILTON INSURANCE
    The Hamilton Insurance companies was established in the early 1980's. They provide a range of creditor insurance products to various insurers, credit card companies, nance co's , banks & mortgage providers.

    In 2007 Aviva Life Insurance completed the acquisition of Hamilton Insurance Company Ltd and Hamilton Life Assurance Company Ltd from HFC Bank plc ("HFC"), a subsidiary of HSBC Finance Corporation.
    Hamilton Insurance underwrites plans from numerous Companies - including plans from Synergy Protect Insurance.
    As announced from 4/2008, the Aviva Life Insurance brand will become dominant as they decide to drop the 200 year old Norwich Union brand. Norwich Union had merged with CGU, which itself was formed from the merger of General Accident and Commercial Union in 1998. Upon merging they formed CGNU Life Insurance Group which went on to become the Aviva group.

    Hamilton Insurance Ltd currently offers various protection policies including Mortgage Loan & Income Payment Protection Insurance (MPPI). Mortgage Protection Insurance ASU protects people from falling behind with their mortgage repayments with unemployment redundancy cover.

    Looking in 2011 to compare Hamilton Life Insurance against other Uk Insurers

    > Need a Competitive Life or Critical Illness Insurance Quote ?

    Article on:Hamilton Insurance ~ for more information visit.www.aviva.co.uk*
    ( * Note: You are now leaving the regulated site of Uk Life Insurance Quotes. Neither ourselves, nor Sesame Ltd, is responsible for the accuracy of the information contained within the linked site.)
    The one and only "Dizzy Di"
  • marshallka
    Just noticed a "new" Click Finance Limited has started up in April last year. Nothing (as I know to that is) to do with Click Financial Limited/Click Finance Limited but they must have liquidated and paid all up if the name has been sold on. Pity the poor sods that have used it.

    Its address is southend on sea. Essex

    http://bizzy.co.uk/uk/07210941/click-finance

    BUT nothing on companies house webcheck??? Edit, I have found it as new company......!!!
    Last edited by marshallka; 21-06-2011 at 12:18 PM. Reason: found click on companies house
  • marshallka
    AND it seems the new Click Financial Limited is liquidating too

    http://bizzy.co.uk/uk/04183791/click-financial

    http://www.london-gazette.co.uk/issues/59637/notices/1268208/type=notices;all=click+financial+limited
    • di3004
    • By di3004 21st Jun 11, 1:01 PM
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    • 56,679 Thanks
    di3004
    Just noticed a "new" Click Finance Limited has started up in April last year. Nothing (as I know to that is) to do with Click Financial Limited/Click Finance Limited but they must have liquidated and paid all up if the name has been sold on. Pity the poor sods that have used it.

    Its address is southend on sea. Essex

    http://bizzy.co.uk/uk/07210941/click-finance

    BUT nothing on companies house webcheck??? Edit, I have found it as new company......!!!
    Originally posted by marshallka

    Strange that, I was searching yesterday as well on Company Search and nothing came up.

    Blimey so they've done it again then, closed one and opened another, how many times have they done this now I wonder?
    Bet its still the same director as well.
    The one and only "Dizzy Di"
    • di3004
    • By di3004 21st Jun 11, 1:02 PM
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    di3004

    OMG! I know they do it, but it seems so wrong doesn't it?
    The one and only "Dizzy Di"
    • di3004
    • By di3004 21st Jun 11, 1:12 PM
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    di3004
    On my Application form Click Finance......Vicotoria House, 23-27 South Street, Farnham, Surrey, GU9 7QU
    info@clickfinance.net
    www.clickfinance.net (this comes up in chinese language or japanese lol)

    Yet I have another piece of paperwork 1 Click loans,
    And Click.net.


    Click Finance LTD (04239176) registered in England at Bridge, South Street, Farnham, Surrey

    GU9 7RS

    (FISA)

    Put the company number in - search companies house and this is what it came up with.....

    Company Number Not Found - Please Try Again
    Disclaimer - Company information supplied by Companies House
    Last edited by di3004; 21-06-2011 at 1:17 PM.
    The one and only "Dizzy Di"
  • marshallka
    On my Application form Click Finance......Vicotoria House, 23-27 South Street, Farnham, Surrey, GU9 7QU
    info@clickfinance.net
    www.clickfinance.net (this comes up in chinese language or japanese lol)

    Yet I have another piece of paperwork 1 Click loans,
    And Click.net.


    Click Finance LTD (04239176) registered in England at Bridge, South Street, Farnham, Surrey

    GU9 7RS

    (FISA)

    Put the company number in - search companies house and this is what it came up with.....

    Company Number Not Found - Please Try Again
    Disclaimer - Company information supplied by Companies House
    Originally posted by di3004
    If you go on Dissolved it comes up

    CLICK FINANCE LIMITED
    BURLEY HOUSE
    12 CLARENDON ROAD
    LEEDS
    YORKSHIRE
    LS2 9NF
    Company No. 04239176


    Status: Dissolved
    Date of Incorporation: 21/06/2001

    I think 1click loans was a trading name of Click.


    I just typed 1 click loans into the OFT register and this came up

    Licence / Application / Validation Order NoLicensee / Applicant NameLicence StatusPPB Postcode
    0506811Click Finance LimitedLapsed on 04/08/2006 GU9 7QU
    0563597Click Financial LimitedCurrent GU9 7LG
    0616548Click Loans Services LimitedCurrent GU9 7LG


    The CLick Loans Services says the same directors as the others, (Flannery and Teague and also the same address) and it was "given" a licence in 2008..??

    Click Financial Limited was only given a licence on 22nd Jan 2005? Just after the other one closed down of course but it was incorporated in the background waiting so to speak from what it looks like.

    AND it seems that Click Loans Services Credit (which is still the name that the OFT have registered) IS NOW
    Name & Registered Office:
    SUPERIOR CREDIT LIMITED
    32 ALDERSHOT ROAD
    FLEET
    HAMPSHIRE
    GU51 3NN
    Company No. 05893349

    Previous names
    24/06/2008SHAWODDY LIMITED
    10/06/2008CLICK LOANS SERVICES LIMITED

    Did they forget to tell the OFT of the name change or are they supposed to???
    Last edited by marshallka; 21-06-2011 at 1:35 PM.
    • di3004
    • By di3004 21st Jun 11, 1:29 PM
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    di3004
    If you go on Dissolved it comes up

    CLICK FINANCE LIMITED
    BURLEY HOUSE
    12 CLARENDON ROAD
    LEEDS
    YORKSHIRE
    LS2 9NF
    Company No. 04239176


    Status: Dissolved
    Date of Incorporation: 21/06/2001

    I think 1click loans was a trading name of Click.


    I just typed 1 click loans into the OFT register and this came up

    Licence / Application / Validation Order NoLicensee / Applicant NameLicence StatusPPB Postcode
    0506811Click Finance LimitedLapsed on 04/08/2006 GU9 7QU
    0563597Click Financial LimitedCurrent GU9 7LG
    0616548Click Loans Services LimitedCurrent GU9 7LG


    The CLick Loans Services says the same directors as the others, (Flannery and Teague and also the same address) and it was "given" a licence in 2008..??
    Originally posted by marshallka

    I forgot to click on the dissolved section that's why it never came up for me lol.

    The same directors from when we taken our loan out with them.

    I do have saved details from companies house on the older computer if I remember correctly.
    A licence in 2008?
    The one and only "Dizzy Di"
  • marshallka
    I forgot to click on the dissolved section that's why it never came up for me lol.

    The same directors from when we taken our loan out with them.

    I do have saved details from companies house on the older computer if I remember correctly.
    A licence in 2008?
    Originally posted by di3004
    Just added more to that post but it seems there was also another company called Click Loans Services which then changed its name as on Companies house BUT the OFT still have it under the old name for some reason??? Same directors though????

    Just found this

    http://opencorporates.com/data/325457

    I think that is ALL the Click companies gone kapoot!!

    http://www.companiesintheuk.co.uk/ltd/click-group
    Last edited by marshallka; 21-06-2011 at 1:42 PM.
  • marshallka
    http://www.mandis.co.uk/SpecimenDocs/AdministrationAndReceivershipsUpdate.htm#M40910
    • di3004
    • By di3004 21st Jun 11, 2:22 PM
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    • 56,679 Thanks
    di3004
    Just added more to that post but it seems there was also another company called Click Loans Services which then changed its name as on Companies house BUT the OFT still have it under the old name for some reason??? Same directors though????

    Just found this

    http://opencorporates.com/data/325457

    I think that is ALL the Click companies gone kapoot!!

    http://www.companiesintheuk.co.uk/ltd/click-group
    Originally posted by marshallka
    It looks that way with them all gone kapoot!

    Why do they do it, dissolve, start another?
    I remember the name for it - phoenix something like that isn't it?

    I have just found some details of Click within paperwork of Click in Bear Lane as well, so confusing with them running so many.
    The one and only "Dizzy Di"
    • di3004
    • By di3004 21st Jun 11, 2:24 PM
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    • 56,679 Thanks
    di3004
    If you go on Dissolved it comes up

    CLICK FINANCE LIMITED
    BURLEY HOUSE
    12 CLARENDON ROAD
    LEEDS
    YORKSHIRE
    LS2 9NF
    Company No. 04239176


    Status: Dissolved
    Date of Incorporation: 21/06/2001

    I think 1click loans was a trading name of Click.


    I just typed 1 click loans into the OFT register and this came up

    Licence / Application / Validation Order NoLicensee / Applicant NameLicence StatusPPB Postcode
    0506811Click Finance LimitedLapsed on 04/08/2006 GU9 7QU
    0563597Click Financial LimitedCurrent GU9 7LG
    0616548Click Loans Services LimitedCurrent GU9 7LG


    The CLick Loans Services says the same directors as the others, (Flannery and Teague and also the same address) and it was "given" a licence in 2008..??

    Click Financial Limited was only given a licence on 22nd Jan 2005? Just after the other one closed down of course but it was incorporated in the background waiting so to speak from what it looks like.

    AND it seems that Click Loans Services Credit (which is still the name that the OFT have registered) IS NOW
    Name & Registered Office:
    SUPERIOR CREDIT LIMITED
    32 ALDERSHOT ROAD
    FLEET
    HAMPSHIRE
    GU51 3NN
    Company No. 05893349

    Previous names
    24/06/2008SHAWODDY LIMITED
    10/06/2008CLICK LOANS SERVICES LIMITED

    Did they forget to tell the OFT of the name change or are they supposed to???
    Originally posted by marshallka

    Goodness knows, but blimey so many.

    I remember writing to Click (the ones that were last active) and they forwarded me the details of the Burley House address but never did get any response from them.
    The one and only "Dizzy Di"
    • di3004
    • By di3004 21st Jun 11, 2:27 PM
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    • 56,679 Thanks
    di3004
    Marshallka, just checked the emails now and just received an email from the adjudicator, he no longer wants us to send any emails or letters to HFC and only to him only.

    Last week when writing to HFC I did send them a copy of the customer speaks form (maybe this was a mistake) and to ask what their involvement was, but they did not mention anything about HFC's involvement at all.

    Anyway check this out.



    Dear

    Thank you for your previous emails.

    I have been contacted by HFC this afternoon. They have informed me that they have received all of your recent letters and emails. They have stated that they are looking into your concerns and are progressing the case as quickly as possible. However any response HFC issue will come to me and not be sent directly to you in response to your letters and emails.

    If you have anything further to add in terms of evidence to HFC then please send it to me rather than to HFC Direct.

    Yours sincerely

    M
    Adjudicator | Financial Ombudsman Service
    South Quay Plaza | 183 Marsh Wall
    The one and only "Dizzy Di"
  • marshallka
    Marshallka, just checked the emails now and just received an email from the adjudicator, he no longer wants us to send any emails or letters to HFC and only to him only.

    Last week when writing to HFC I did send them a copy of the customer speaks form (maybe this was a mistake) and to ask what their involvement was, but they did not mention anything about HFC's involvement at all.

    Anyway check this out.



    Dear

    Thank you for your previous emails.

    I have been contacted by HFC this afternoon. They have informed me that they have received all of your recent letters and emails. They have stated that they are looking into your concerns and are progressing the case as quickly as possible. However any response HFC issue will come to me and not be sent directly to you in response to your letters and emails.

    If you have anything further to add in terms of evidence to HFC then please send it to me rather than to HFC Direct.

    Yours sincerely

    M
    Adjudicator | Financial Ombudsman Service
    South Quay Plaza | 183 Marsh Wall
    Originally posted by di3004
    Di, don't want to bank your hopes here but I think you may have them TBH. It sounds like they are now going to look into it for you. I just hope all the digging has paid off for you. I really do!!! And it will not harm with all the Click info on here just to make "Others" aware of these companies if you know what I mean.

    You are just going to have to wait now and see what comes of it. I realise that you have been round the roundabout a few times with this but hopefully it will come a nice ending.

    Good luck
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