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    EZE Loans
    • #1
    • 5th Apr 11, 10:39 AM
    EZE Loans 5th Apr 11 at 10:39 AM
    On the 27th of March I completed an online application for a short term payday loan, I was unsucessful but passed straight to the application page for EZE loans. I filled in the application form after reading their terms and conditions which state.....

    4.1 A one off joining fee of no more than 74.85 is payable in most cases after you have had an average of 14 days membership and access to the site. If you have not cancelled/terminated your membership with us, you will be automatically charged by a direct charge to the debit/credit card authorised by the member with an ongoing membership fee of 8.89 which is payable monthly until such time as you decide to cancel your membership.

    I have only been on there for 9 days, I have not used the site, and, as I no longer need a short term loan was going to cancel the "membership" only to find that today (on day 9) they have taken 67.70 from my account leaving me unable to pay for the family food shop and other bills, after to'ing and froing (there is no contact number so everything is being done by email). Finally they are agreeing to refund the fee but are telling me I have to put it in writing and it will be a further 14 days from recieving that before they will process a refund, I dont feel that this is acceptable. Am I right in thinking that they have broken their own terms and conditions? What else can I do?

    thanks in advance for any help or guidance

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