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  • FIRST POST
    hellie23
    EZE Loans
    • #1
    • 5th Apr 11, 10:39 AM
    EZE Loans 5th Apr 11 at 10:39 AM
    On the 27th of March I completed an online application for a short term payday loan, I was unsucessful but passed straight to the application page for EZE loans. I filled in the application form after reading their terms and conditions which state.....

    4.1 A one off joining fee of no more than 74.85 is payable in most cases after you have had an average of 14 days membership and access to the site. If you have not cancelled/terminated your membership with us, you will be automatically charged by a direct charge to the debit/credit card authorised by the member with an ongoing membership fee of 8.89 which is payable monthly until such time as you decide to cancel your membership.

    I have only been on there for 9 days, I have not used the site, and, as I no longer need a short term loan was going to cancel the "membership" only to find that today (on day 9) they have taken 67.70 from my account leaving me unable to pay for the family food shop and other bills, after to'ing and froing (there is no contact number so everything is being done by email). Finally they are agreeing to refund the fee but are telling me I have to put it in writing and it will be a further 14 days from recieving that before they will process a refund, I dont feel that this is acceptable. Am I right in thinking that they have broken their own terms and conditions? What else can I do?

    thanks in advance for any help or guidance

    Helen
Page 1
    • Tixy
    • By Tixy 5th Apr 11, 10:48 AM
    • 31,081 Posts
    • 39,468 Thanks
    Tixy
    • #2
    • 5th Apr 11, 10:48 AM
    • #2
    • 5th Apr 11, 10:48 AM
    They haven't broken their T&C as they charged you less than the maximum fee stated in the T&C. It does specifically state the fee will be taken on average 14 days after you join, that obviously means for some it will be sooner and for others it will be later.

    You are fortunate that they have agreed to refund your fee, it sounds like they would be within their rights not to from the clause you have copied.
    Its normal that companies like these insist on you requesting your money back in writing.
    A smile enriches those who receive without making poorer those who give

    or "It costs nowt to be nice"
  • hellie23
    • #3
    • 5th Apr 11, 10:55 AM
    • #3
    • 5th Apr 11, 10:55 AM
    Thank you for that, looks like it was their way of covering their backs for taking it nearly a week early with sketchy T&C's :/ Will phone the bank back and make sure they aren't permitted to take anything else and get the written request in the post today
  • Apples2
    • #4
    • 5th Apr 11, 12:34 PM
    • #4
    • 5th Apr 11, 12:34 PM
    Thank you for that, looks like it was their way of covering their backs for taking it nearly a week early with sketchy T&C's :/ Will phone the bank back and make sure they aren't permitted to take anything else and get the written request in the post today
    Originally posted by hellie23
    I must say you are one of the first to not be shouting Rip off, theives etc at this company as you did clearly understand what you were letting yourself in for.

    It does beg a question - why go with a company with "sketchy" T&C's in the first place?

    I'm glad you can see your next course of action.
  • hellie23
    • #5
    • 5th Apr 11, 12:55 PM
    • #5
    • 5th Apr 11, 12:55 PM
    To be honest I didn't realise they were as sketchy as they are, My own fault for not getting them double checked, I read it as you had the standard 14 day cooling off period in which you could cancel and not be liable for the fee if you decided not to proceed. I shall not make that mistake again I guess I've done well to press them into a position where they are agreeing a refund at all! frustrating none the less as I now have to try and secure a wage advance from work to cover my short fall :/
  • Mhambi
    • #6
    • 5th Apr 11, 4:37 PM
    • #6
    • 5th Apr 11, 4:37 PM
    I would still report them to the OFT and the Financial Ombudsman as they are operating on peoples trust and just think of how many people do not realise that their money has been taken or (and that is even worse) that they still pay their 'subscription' in month or years to come.
    People who are using their 'so called services' are on the edge and very valuable and therefore very susceptible to scam's like these as they offer nothing you can not get yourself via Google but taking the money from the people that need it most. All they do is give someone who is in need false hope and they have to be stopped.
    It's only a 2 minutes call or you can do it via the net but as more complaints they get as sooner they will be out of business. If you don't want to do it for yourself you may be able with this to protect a future victim of this scam.
  • laura_edinburgh
    • #7
    • 7th Apr 11, 1:24 PM
    • #7
    • 7th Apr 11, 1:24 PM
    Ive also been scammed by eze loans. my bank are in the middle of trying to get the 80 quid off them, why they took it ive no idea. i tried ringing the number on their website. lo and behold. its been disconnected. the advisor in the fraud dept at my bank said theyd had loads of phone calls about this company unlawfully taking money off innocent people, and were trying to get them shut down. lets hope so
  • redqueen
    • #8
    • 7th Apr 11, 1:35 PM
    • #8
    • 7th Apr 11, 1:35 PM
    hmmn.....are we trying to find a legal argument for dodgy loan brokers to keep their fee when they have simply re-worded their t&cs to describe it as a membership fee or some form of subscription?

    You have to admire their cunning really. The 14 day clause has been inserted because you are entitled to 14 days cooling off period under the Distance Selling Regulations Act - however if you are unhappy that they haven't delivered on their promise you can get your money back after the 14 day period.

    Technically you can claim back any broker fees charged, within the last 2 years.

    It's just another scam everyone - avoid like the plague - complain in writing and get your money back asap.
    • lydecker_777
    • By lydecker_777 19th May 11, 12:05 PM
    • 35 Posts
    • 6 Thanks
    lydecker_777
    • #9
    • 19th May 11, 12:05 PM
    • #9
    • 19th May 11, 12:05 PM
    Kate, May-12 11:46 (BST):We have returned the membership fee back to your account as requested. The funds can take 3-5 working days to show in your account.
    Kind Regards
    ezeloans


    GUESS WHAT? 1 WEEK LATER AND STILL NO REFUND.................
    COMPLETE SCAM-AND HAVE TO SAY ITS A LESSON LEARNT THE HARD WAY FOR ME!
    BUT HOW THIS COMPANY IS STILL TRADING IS BEYOND ME!!
    THIS MORNING A MADE A MOCK ACCOUNT WITH THEM....AND THEY ARE STILL GOING?
    DESPITE IGNORING ALL CORRESPONDENCE I HAVE WITH THEM??
  • what a smartie22
    Loan
    SORRY you are one of meny thats been ripped off there are a few posts on here about this company, i am one od those thats been ripped off i cant get my money back the bank wont get it back because i parted with my debit card details?
    however i am going to try again after one of the posts on here suGgested writing to them again
    HOWEVER IT SEEMS THEY ARE JUST RIPPING PEOPLE OFF WHO ARE FOR WHAT EVER THE REAON IN NEED OF MONEY
    this company IS TAKING ADVATAGE OF THE MOST VANARABLE [OF CAUSE YOU DO YOUR BIT BY NOT READING THE T.C AND PARTING WITH YOUR DETAILS]
    unless you have paid by credit card i dont think you will get your refund that easy.
    i SUGGEST YOU DO LIKE OTHERS ON HERE AND EMAIL WATCHDOG AND ASK FOR HELP. THE MORE COMPLAINTS THEY RECIVE THEY MAY CONSIDER HELPING PEOPLE.
    • leonc888
    • By leonc888 20th May 11, 10:10 AM
    • 72 Posts
    • 35 Thanks
    leonc888
    My reply from consumer direct
    "From the information you provide, the relevant law that would apply to your dealings with the trader is section 155 of the Consumer Credit Act 1974, a consumer is entitled to a refund (less 5) of the fee paid to a credit broker if for any reason the consumer does not enter into a relevant agreement within six months of an introduction to a source of credit or hire.

    The law requires that this refund must be given if you do not accept a loan through the broker within 6 months of paying your fee. Therefore, you would be entitled to a partial refund of the fees you have paid these companies."

    small part of my email from consumer direct about my dealing with these.

    Hope this helps some of you

    I am just awaiting a reply from ezeloans now
    • leonc888
    • By leonc888 20th May 11, 10:14 AM
    • 72 Posts
    • 35 Thanks
    leonc888
    and
    And just to add they said i will get refund within 14 days from receiving my letter, well they received it and emailed me saying i will be refunded within 14 days but i'm past that date now so emails away i am with them again.

    so don't get hopes up you get your money back within 14 days
    • lydecker_777
    • By lydecker_777 20th May 11, 10:22 AM
    • 35 Posts
    • 6 Thanks
    lydecker_777
    ezeloans.........
    to all purposes i think eze-loans have taken our money and ran....
    but i think they have set up a new company-which is suspiciously like the ezeloans.net website with the same auto emails aswell....

    POWER-LOANS DOT COM




    let me know what you think...

    and if true i will bombard this WEBSITE ASWELL ASKING FOR A REFUND....
    • lydecker_777
    • By lydecker_777 20th May 11, 10:23 AM
    • 35 Posts
    • 6 Thanks
    lydecker_777
    And just to add they said i will get refund within 14 days from receiving my letter, well they received it and emailed me saying i will be refunded within 14 days but i'm past that date now so emails away i am with them again.

    so don't get hopes up you get your money back within 14 days
    Originally posted by leonc888
    Kate, May-12 11:46 (BST):We have returned the membership fee back to your account as requested. The funds can take 3-5 working days to show in your account.
    Kind Regards
    ezeloans




    still waiting...see my other link...
    • lydecker_777
    • By lydecker_777 20th May 11, 10:27 AM
    • 35 Posts
    • 6 Thanks
    lydecker_777
    Dan, May-19 21:57 (SST):We received your application and the fee you have been charged is a membership fee for Power-Loans.
    Power-Loans.com can help find you a loan by using its our clever software to take all of your details and compare and contrast them with the lending criteria of the 100's of lenders on our panel. Finding a product and a lender is more difficult now than ever before. Power Loans,co,uk has been designed to educate its members about the products and lenders in all sections of the lending market. From Payday Loans to Guarantor Loans, from Unsecured Personal Loans to Loans secured on your Car, we can ensure you are matched with the lender that suits your profile and requirements.
    We will save you days or even weeks of research and you will still not have access to the lenders we have as well as saving you 100's if you take advantage of the offers we have negotiated on behalf of our members.
    To view the lenders that we have matched to your circumstances please log into you account at POWER-LOANS DOT COM using the email you registered with and the password we sent you.

    Regards
    Power-Loans Customer Services Team




    SOUND FAMILIAR????
  • what a smartie22
    Loans
    sounds like same m.o be interesting to see whats registerd with compaies house? [assumimg they have to register]

    i know i not got my money back cause i was foolish [like meny] but why should they be allowed to get away with it????
    and the law dont seem to them.
    • lydecker_777
    • By lydecker_777 20th May 11, 1:09 PM
    • 35 Posts
    • 6 Thanks
    lydecker_777
    ezeloans
    true i was stupid and used my debit card with this website*lesson learnt* , BUT whats wrong is a blatent refusal to refund my money,
    of which i have a right?
    Now im not giving up on this or this dodgy company with its sketchy t&c's that seem to dodge every angle of the law!!

    the company doesnt have a consumer credit licence,doesnt use the office space address provided to send your letters to..doesnt give u a refund when it promises you and doesnt respond to emails?

    now surely this constitutes as fraud??
    #
    • lydecker_777
    • By lydecker_777 20th May 11, 1:41 PM
    • 35 Posts
    • 6 Thanks
    lydecker_777
    Power-loans.com
    ITS DEFO THE SAME COMPANY AS EZE-LOANS.NET-- THEY USE THE SAME NUMBER TO MESSAGE YOUR MOBILE PHONE!! LET BATTLE COMMENCE!!!!!!!!!!!:ro tfl:
    • lydecker_777
    • By lydecker_777 20th May 11, 1:45 PM
    • 35 Posts
    • 6 Thanks
    lydecker_777
    More info........
    Power-Loans.com is trading style of Moneywise LLC, Delaware, USA.
    Tel: 0844 318 8001

    COULD ANYONE TRY THIS AND SEE WHAT HAPPENS? THANKS
    • lydecker_777
    • By lydecker_777 20th May 11, 1:49 PM
    • 35 Posts
    • 6 Thanks
    lydecker_777
    More info for ezeloans.net
    CashooMoney.co.uk, 1 Liverpool Street, London, EC2M 7QD

    NOW ITS BLATENTLY OBVIOUS THESE COMPANIES ARE CONNECTED....IM GOING TO TRY AND DIG SOME MORE
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