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Royal Mail fee2pay in parcel - online RM problem!
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# 1
BlondeHeadOn
Old 13-04-2010, 12:10 PM
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Default Royal Mail fee2pay in parcel - online RM problem!

I have just received a Royal Mail card through the door, saying unfortunately they can't deliver my item because there is a fee to pay of 2.95. This must be an Ebay parcel, as I am not expecting anything else.

So.... I followed the instructions on the cards, and went to the website listed - royalmail.com/redelivery/fee2pay - and filled in all the questions they asked on the form. Then I chose which date for redelivery.... and it accepted it all and told me it would be redelievred on Thursday.

Trouble is, at no point did it ask me for any money or give me the option to enter the amount due!

So what happens now? Do I get my parcel or what?

Or do I have to do something else..?...?

???

Last edited by BlondeHeadOn; 13-04-2010 at 1:02 PM.
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# 2
nomoneytoday
Old 13-04-2010, 1:36 PM
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The postie will probably give you the bill on the delivery date?
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# 3
BlondeHeadOn
Old 13-04-2010, 1:43 PM
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Quote:
Originally Posted by nomoneytoday View Post
The postie will probably give you the bill on the delivery date?
I thought they couldn't collect money on the doorstep now though?

If they could do this, then why not just deliver the parcel today and ask me for the money at the time, instead of putting a card through the door...

It makes no sense to me.
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# 4
custardy
Old 13-04-2010, 2:52 PM
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they wont collect money
if the fee2pay site says its paid then i would wait and see if it comes on thursday
the fee2pay payment details go to the delivery office for action in the same system as the redelivery requests
so it may get actioned regardless of payment
if not just make the payment again
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# 5
BlondeHeadOn
Old 13-04-2010, 3:00 PM
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Quote:
Originally Posted by custardy View Post
they wont collect money
if the fee2pay site says its paid then i would wait and see if it comes on thursday
the fee2pay payment details go to the delivery office for action in the same system as the redelivery requests
so it may get actioned regardless of payment
if not just make the payment again

That sounds like a plan, thank you.

Have you retired by the way, Custardy? I notice you now have in your signature 'ex postie'?
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# 6
custardy
Old 13-04-2010, 3:03 PM
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oof easy,custardy is nowhere near retirement
fresh pastures
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# 7
BlondeHeadOn
Old 13-04-2010, 3:08 PM
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Quote:
Originally Posted by custardy View Post
oof easy,custardy is nowhere near retirement
fresh pastures

I'm pleased to hear that - both that you are nowhere near retirement, and that you have found new grass to be put out to (if you see what I mean!)



Hope all is going great with you, I have always found your posts to be extremely helpful.

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