'An episode of Exemplary Customer Service' blog d...

[MSE Lawrence]

This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it.

Read Martin's 'An episode of exemplary Customer Service' Blog.

Click reply to discuss below.

[nzseries1]

I like hearing stories of nice customer service!

I was in a central london bakery last week and after I ordered, I realised I had no cash. "Don't worry," the lady said, "you can just pay me tomorrow". I didn't realise such nice service still existed, let alone in central London!

bare in mind I wasn’t in a restaurant

I hope you didn't bare yourself too much in the food court, Martin!

[kingmonkey]

Izzit coz ur celebrity?

[MSE Martin]

Originally Posted by kingmonkey

Izzit coz ur celebrity?

Im not sure I count as a celebrity, but if you're asking did he recognise me off the telly - no i dont think so.

[aliasojo]

It's nice to hear this kind of thing, especially these days.

It did occur to me though that once upon a time, this wouldn't have stood out as being anything other than normal good service and helpfulness by an employee.


Get me...I'm my Mum. :rolleyes:

[Flickering Ember]

True, true, but when new places open these days, there is so much pressure on them to shine that they train their staff to very high standards; I was part of the team at the new Wembley Stadium and we did an Excellence in customer service course, for example. Still, it's very welcome in these dark days of surly "service" to have nice mannered people.

[mattytun]

Nice story it makes all the diffrence when you get good service like that

[kingmonkey]

7 million unique visitors per month and you email 3.4 million people every week!

Population of UK is 61 million.

11% of population (including babies) know who you are.

You are soo celebrity!

[hartcjhart]

yes very good service indeed for this day and age,

love the expression 'clutz' not heard anyone use that for donkeys

[JimmyTheWig]

Originally Posted by aliasojo

It did occur to me though that once upon a time, this wouldn't have stood out as being anything other than normal good service and helpfulness by an employee.

But I think the point is that it wasn't, really, an employee. Martin didn't buy his food from the organisation who employs the assistant.

[johnmc]

Perhaps his Mum taught him to be kind to his elders :rolleyes:

Sorry, Martin!

[aliasojo]

Originally Posted by JimmyTheWig

But I think the point is that it wasn't, really, an employee. Martin didn't buy his food from the organisation who employs the assistant.

"Nearby was one of the serving assistants who clear away the trays that people leave. I was a bit startled as he walked up to me straight away and offered to go and get me another knife.
While not a big deal, bare in mind I wasn’t in a restaurant this was a shopping centre food court."


See your point, but we'll need to agree to differ on whether it's important or not.

People in this industry used to care enough to do this kind of thing as the norm. Imo. It wouldn't have mattered if technically their wage was being paid by the same people who provided the food or not. These days they're hard pushed to smile. Again, imo.

[mmalcolmm]

Do you not think that everyone should be made to make as many positive comments like yours Martin as they do bad negative ones. So this would make it difficult for the grumps in society who like to argue with everone to carry on. Even they would feel better giving someone a compliment.

Originally Posted by nzseries1

I like hearing stories of nice customer service!

I was in a central london bakery last week and after I ordered, I realised I had no cash. "Don't worry," the lady said, "you can just pay me tomorrow". I didn't realise such nice service still existed, let alone in central London!



I hope you didn't bare yourself too much in the food court, Martin!

[mmalcolmm]

One negitive one positive ballance!!

Do you not think that everyone should be made to make as many positive comments like yours Martin as they do bad negative ones. So this would make it difficult for the grumps in society who like to argue with everone to carry on.

Even they would feel better giving someone a compliment.

Sorry about the duplicate I'm new to this......