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[MSE Wendy]

This thread is specifically to discuss offers and discounts from Tmobile in relation to the


Mobile Cashback Help article



To discuss or ask a question about this article: click reply

[cmh4135]

It pays to read the back of your statements! T-mobile told us that we couldn't switch price plans even with the phoneboxdirect fiasco because their t&c's said that you have to be with the network for 11 months before changing tariffs. Checking the back of my latest statement it clearly said I could change after 6. The phone operators were having none of this so I went into store. The store made the phone call for me, confirming to the operator what the bill said and hey presto a reduced tariff....

Stick to your guns if you're in the same position. We went from £35 a month to £15 (OK so I took a hit on minutes but we weren't using them anyway).

Hope this helps someone.

[quids-in]

I too am a victim of phonebox direct. I have just telephoned T-Mobile and they immediately agreed to reduce my tariff from £35 per month to £15 per month, until the end of my contract which will be March next year. I have had to take a reduction in minutes but I don't use that many anyway. It certainly is worth contacting your provider. Good luck to everyone else who tries.

[Bacardi_queen]

What is the tarrif they downgrade you to? How many texts and minutes?

Thanks

[cmh4135]

The £15 tariff I downgraded to was the u-fix 15. As I recall 50mins talk, 25 texts per month then top-up in a PAYG style. It's enough for me (just although they are now charging for voicemail retrieval!!!).

Having said that, because my invoice stated that I could change priceplans after 6 months it meant I could have changed to whatever I wanted.

Check your invoice if you've been with them for 6 months.

HTH

[lamp]

I contacted T-Mobile, and the best they'd offer me was £5 off per month . I've been with them for 4 months. Am I locked into not being able to down grade if I take the £5 offer?

Thanks!

[stroppytart]

I arranged a phone for me and my dad for £35/mth, less than 6 months ago. My dad was offered the £5 line rental discount. When I called, I negotiated a reduced contract, bring my bill down to £25/mth. I then asked for this to be applied to my dads account also. Worked for us. I will also asked for a further reduction after 6mths. Good luck

[elbeardo69]

Same experience here. A senior adviser said that £5 off was "what they are doing", no chance of a downgrade. I'm 5 1/2 months in and had only read the '11 months for downgrade clause' so believed this to be fair enough. But after reading this thread and checking the back of my latest bill.. i rang again, quoting '..change after 6 months', and i changed from £35 to £20 (from FlexT35 to FlexT25 - they seem to be giving the current £5 off line rental promotional discount too). The lady was even pro-active in giving me all her details (name and team number) which was nice and refreshing.

[ukdutypaid]

I too have been hit by this. Only two days prior to the 14th, I'd finally received the next of many "you have passed over this cashback hurdle" emails, from CNM...

So, given there's no longer any point in sending in the cash back forms.. I've phoned T-mobile..
Response "Never heard of them. They're not on my list, so I can't offer you 5 % off".

Next step is what other names did CNW go under, so I can phone T-mobile back see if any of those names are on the list and if I can come in...
Anybody know any?
(Surely the names of newly 'down' companies have to get on the list somehow for a first time!)

I'm asserting that the networks have a moral responsiblity, if not a legal one. Surely they can't just sit there and wash there hands of these resellers, who are responsible for bringing them ten's of thousands of pounds of new business, when one goes under, can they?

[Kabeer]

Originally Posted by ukdutypaid

So, given there's no longer any point in sending in the cash back forms.. I've phoned T-mobile..
Response "Never heard of them. They're not on my list, so I can't offer you 5 % off".

Next step is what other names did CNW go under, so I can phone T-mobile back see if any of those names are on the list and if I can come in...
Anybody know any?
(Surely the names of newly 'down' companies have to get on the list somehow for a first time!)

Well T-mobile will have on thier records the dealer who sold you your contract, it should come up as mobile media systems if you were with coolnewmobile.

[fionah]

I have been able to get £5 off my £35 flext tariff, but no reduced tariff by calling 150.
The advisor had not heard of PBD nor CNM but she gave me the discount anyway! I think I had been put through to normal customer services as opposed to Customer Relations as I also had a general billing inquiry at the time.

Think my next step will be to email customer relations. Not sure if the reduced minutes is enough for me though!

[Elizcol55]

I have managed to drop my rental down to £10 a month instead of £35 the catch as many of you have mentioned less minutes 50 anytime with 25 text took a full day and several calls and a demanding that a manager call me back which got me the final £5 reduction have received my first new bill they have kept there word if not allready done so beg plead say you cannot manage the payments the extra £5 was an unexpected bonus.

Just hope my husbands new deal he has just taken out before this happened with another company lasts. We had three free years so am trying to justify the loss by this, should have smelt a rat when the payments became so behind. goodluck to anybody in the same situation even the calls to T. mobile were free so did not run up a huge phone bill.

[studentj]

I have just rung up tmobile and they say I can only have a £5 reduction off my £35 12mth contract due to the cashback fiasco. I asked if I could reduce the tariff as I am a poor student(!) though they refused and the only option was to cancel the contract and pay a fee of over £235 or sell the contract to someone else (I barely use the allowances given, thinking I could get the full amounts back after 12mths, but they still wouldnt budge).
Will they only downgrade tariffs after 6mths (I started mine in September 07), and does it have to specifically state it on your bill that it is 6mths?

[anokhi]

T-Mobile wouldn't offer me any kind of reduction at all! I tried calling customer services several times and went into a shop - but to no avail! In the end, the best I could get out of them is that I'll continue to pay £35 a month, but they'll upgrade me to Flext 40 - so at least I'll get more allowance for my money. I now get £115 worth of allowance rather than £90. Good luck! :-) Must say, I think T-Mobile's attitude is very short-sighted. I for one will be cancelling my contract as soon as the 12months are up and would never use them again.

[storeyboy10]

Can someone give me some hints on how best to approach TMob?

I did call them this morning, and didnt get anywhere - I am 4 months into a £35 a month 12 month contract, and the woman wouldnt budge an inch, saying it was nothing to do with TMobile, it was for me to sort out! She also ignored the statement posted by TMobile, saying they only dealt with people from dialaphone (I think.)

What approach should I take to try and reduce my contract, even by a little? I am frustrated by what has happened, especially when I am seeing people around me (on this forum) getting reductions on their rental!

Many thanks.

[Kabeer]

Originally Posted by storeyboy10

Can someone give me some hints on how best to approach TMob?

I did call them this morning, and didnt get anywhere - I am 4 months into a £35 a month 12 month contract, and the woman wouldnt budge an inch, saying it was nothing to do with TMobile, it was for me to sort out! She also ignored the statement posted by TMobile, saying they only dealt with people from dialaphone (I think.)

What approach should I take to try and reduce my contract, even by a little? I am frustrated by what has happened, especially when I am seeing people around me (on this forum) getting reductions on their rental!

Many thanks.

Try contacting the Customer Relations department and making your entire case: Cust.Rel@t-mobile.co.uk

They seem to be the relavant section.

[Haroldstotle]

Looks like Mobile Outlet is on the way out too. There are many people, me included, who have not received cashbacks since August. There is a huge thread on this and many people are resorting to the small claims court, but they are likely to go belly up before I get any joy.

I called T-mobile and spoke to 2 people, Nicola 753 (who was rude) and Robert 753. They accepted that they were selling a product through an unsustainable commercial model, and had taken action to fix this by stopping dealing with them. They have acknowledged that the situation is unacceptable, but offer no support to existing customers. I quoted some of the deals above, but apparently, their policy changed in December. I also quoted the back of my current bill which states I can change price plan after 6 months, but Robert 753 tells me that this was a 'typo'. Amazing. He said that there is nothing he can do.

I suggest that all T-mobile customers note their support, and move to a PAYG phone using tesco or similar in the future.

[greyster]

T-Mobile are legally not responsible in any way for your "cashback" offers. If you fail to get cashback for whatever reason including the "cashback company" disappearing, T-Mobile do not need to reimburse you or compensate you in any way.

You have to remember they are a business trying to make money and they are not responsible for these cashback companies. They themselves do not do cashback schemes.

However if you complain either by email or letter, your complaint will be handled - no need to chase or worry its not going to be read. The best you can expect is a goodwill gesture of £5 off per month. The complaints department is not your usual customer services agent on 150. Phone them for the address or email address.

As a person who also complains to companies and expect a lot back when things go wrong I can symphase. However the purpose of this post is realisticly tell you what the outcome is going to be if you spend hours and hours trying to get T-Mobile to move.

They have a legal team and thats what they've told all customer service agents. Like all companies, customer agents on the phone can only do so much and that does not include giving you a discount (when not at end of contract)... except downgrading your tariff when you are eligible.

This is not just T-Mobile, this is the generally what ALL networks do. I can see their logic, why should they forfeit the bill for dumb !!! cashback companies. It's not their problem and my advise is to avoid cashback offers in the future.

Infact if you buy direct from networks either online or from their OWN stores... you make them more profit and when it comes to renewal they are more likely to offer you better deals. There is nothing stopping you use quidco.

Just a heads up.

[Kabeer]

Someone posted that all t0mobile PBD CNW customers can cancel thier contracts here: http://forums.moneysavingexpert.com/...81#post8139081

Is this real?

[greyster]

Even if they did I doubt they will now.

See my post above yours.