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22-06-2003, 11:42 AM

Never heard of ing bank
How do you know it's safe?

laminki · 22-06-2003, 2:22 PM

they are a big dutch bank. they bought Bearings bank after Nick Leeson ran up those "multi billion" debts. they are appropriately registered and therefore have the same insurance as any of the other big 4 banks.

as an aside its interesting how all our savings are insured. Basically if any bank goes bust we get back something like 90+ percent of the first twenty or thirty something thousand. after that we go to the back of the queue and only get more cash after all the other creditors and the recievers are paid.

of course, if a bank could pay off all its debts, it wouldn't be broke in the first place!

not that I have 20 plus thousand cash lying about (I wish!)

Pal · 29-06-2003, 5:00 PM

In practice Banks only have hold about 1.5% of their total liabilities as assets. In other words they only hold about £1.50 for each £100 they have lent out to people. It is how most modern economies create money supply.

There was an article in the times today slagging off ING for poor customer service, terrible helplines, web site crashes etc. They put it down to overwelming demand - which is what surely happens when you have the best interest rate.

iks47 · 16-07-2003, 1:51 AM

i opened an account with them on the 15th may 2003 i still don't have a pin number to access the money they hold of mine
It takes me 8-10 hours to get through to them on the telephone and i get told yes they agree its there fault but...............
the 2nd july after holding over 3 days for 10 hours was told our fault welcome pack pin no on way .......got through tonight after trying for last 3 days to be told i should have been sent a letter 2 months ago after further information but they haven't sent it!!!!!!!!!!!!!!!!!!
nick you left a legacy.................

Was a good interest rate martin anyone else getting same poor service????????????

Murphy_The_Cat · 16-07-2003, 1:45 PM

Yep , i've had lousy service from them as well. I tried to open a joint account with them a while ago and hit problems right from the word go. The biggest problem being that they think my wife - Mrs Cat- does not exist. After several letters ans lots of completely unproductive phone calls (you know the ones 30 mins on hold speak to a muppet, place on hold again, call broken) i have decided to carry on using the savings account with my existing bank - Cahoot, a bank that have given me excellent service since day one.

IMG- pants, your service sucks like a hoover in a bucket of treacle

MTC

16-07-2003, 6:30 PM

I must be the only person not to have had any problems - apart from Experian not knowing who I was, which is hardly Ing's fault. I mean, I have only lived here 22 years, renewed my passport twice, and opened numerous bank accounts, they all knew who I was.

Did take quite a while to make the initial contact with Ing, but since then no probs.

**MSE Martin** · 16-07-2003, 7:40 PM

And I opened an ING account personally (they dont know who i am - it's not special treatment) and had no problems barring a slightly cumbersome system to get password and account login.

howeveer they have had customer service problems - its widely reported. In truth it is a 'luck' question

Martin

isasmurf · 17-07-2003, 12:50 AM

Quote:

I must be the only person not to have had any problems - apart from Experian not knowing who I was, which is hardly Ing's fault. !I mean, I have only lived here 22 years, renewed my passport twice, and opened numerous bank accounts, they all knew who I was.

I haven't had any problems with ING, apart from taking over a week to clear my transactions.

I had problems with Experian as well earlier this year. !They had no record of me at my current address despite being on the Electoral Roll for the past 3 years. !

18-07-2003, 10:19 PM

I rang for thir information pack 11 days ago and it still hasn't arrived. Has anyone else waited this long? Is it normal?

MarcusB · 26-07-2003, 3:29 PM

Iopened an account with them when they first advertised, and have not had a problem. But then I have had no need as of yet to use the customer service.

alared · 26-07-2003, 3:44 PM

I`ve had an account from day one with no probs at all.
Just wondering if they will hold the rate when all the rest start cutting next month.
I don`t believe that ING offer mortgages in UK so maybe rate will hold or at lease not go down full .25%.

Fastflys · 26-07-2003, 7:15 PM

Hi all

For more comments on ING - Click on the link below.

http://www.moneysavingexpert.com/cgi...num=1059072228

09-05-2004, 9:48 PM

Ive recently opened an ing account and apart from waiting a few days for the money to be transferred from my current account everything seems to be going okay. Ive even telephoned them to see if Id transferred successfully and they were very helpful

29-07-2004, 12:05 PM

I've never had a problem with ING, from opening to managing my account on-line. I'd give them 10/10 tbh.

Hope this doesn't jinx me....

david78 · 29-07-2004, 11:47 PM

I've had no problems either. I like the fact that you can time your withdrawls and payments. I don't like the interest rate at the mo though so there's only 0.01p in there.

Tip: if you don't want to apply on line, there's usually an application form for post apps in the sunday times.

collinsl · 31-07-2004, 7:18 PM

david78

thanks for that tip. Have been trying to get partner to open an account with them, but he refused point blank to phone himself, and they refused to send the form on my request.

Have been with ING since March and have had no problems at all

winnie

ocemeer · 17-09-2004, 11:40 AM

No problems with ing until now all i am trying to do is use ing to drip feed a regular savers account yet cant seem to set it up. if anyone knows how please let me know

Judi · 17-09-2004, 12:17 PM

Quote:

am trying to do is use ing to drip feed a regular savers account

Now thats an idea!!! :-*

musicman1951 · 18-09-2004, 2:42 PM

Never had any problems with ING. If you are kept waiting ringing their 0845 number - DON'T ! Phone their 0800 number (specifically for NEW customers). It answers quickly (instantly usually!) and seems to be exactly the same as the other once you've listened to 2 announcements and pressed a couple of buttons! One big bonus with ING (for me!) is that they actually show you interest earned on the first of every month; it's nice to see your money increasing on a monthly basis. I can't find any other savings accounts (online or otherwise) which do this. Most make you wait a year before you can view your interest (yes I have a calculator but when you see it online it looks official!) Finally, ING staff tell me that they are to offer Mortgages ' in the near future ' !

cloud_dog · 18-09-2004, 8:27 PM

Quote:

One big bonus with ING (for me!) is that they actually show you interest earned on the first of every month; it's nice to see your money increasing on a monthly basis. I can't find any other savings accounts (online or otherwise) which do this. Most make you wait a year before you can view your interest (yes I have a calculator but when you see it online it looks official!) Finally, ING staff tell me that they are to offer Mortgages ' in the near future ' !

Have been with ING since virtually day one and have never really had any issues (web site crashed quite a lot in the early days - but everyone has teething problems)

The thing I quite like is the ability to create other accounts within my (or rather my wife's customer number - she claims the interest gross) online. !This way we can have different accounts for different aspects. !For example the one called "SBT" is, funnily enough, the money fro SBT's. !This way I have no confusions in ensuring the money is there and easily avaialble if I need to payback the debt. ! :-)

cloud_dog