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[asandwhen]

Originally Posted by mykmelez

After my experience a few weeks ago, I took another look at my recent activity today, and the same company had made two more charges to my account this month! One was for $44.92, and the other was (again) for $19.88.

I then went back over all my previous activity for the last year and discovered a charge from the same company for $19.88 on June 6 that I somehow missed back then.

I called up Amex, and they reversed the two recent charges. They wouldn't reverse the charge in June because I hadn't disputed it within 60 days (of receiving the statement, presumably). They did also invalidate my card and will be issuing me a new one so this doesn't happen again (I hope).

It's frustrating to have to deal with this problem, but overall I'm satisfied enough with Amex's customer service. I do wish they would block all further charges from that company (for everyone!) and reverse all charges anyone received (even outside that 60 day window), but I guess they aren't that customer friendly.

Are you in the States? I dont think there is a 60 day limit here in the UK.

[andme2]

My wife flagged 2 credit card transactions today for the same dealer

24 Hour Corp 24Hour Carmichael CA

I rang LTSB and raised the queries saying this was not an authorised transaction from my side. The Help Desk put me through to the Fraud desk who said that they would query the transaction. I pointed out the references on this web site. They agreed to cancel the cards immediately and issue new cards. When I referenced the postings on this site and asked for details, non were forthcoming.

Not entirely happy with the response but at least the cards are cancelled.

[Simon Barker]

Just got off the phone with MBNA Amex and I'm not very impressed! The previous CSR told me that the merchant would be blocked from placing further transactions when today I was told that isn't actually possible and was wrong.

They didn't seem very interested that this was clearly fraud ("If you do an internet search on any merchant you'll see unrecognised transactions") but in the end agreed to cancel the card and send a new one out. Now I've just got to change the 10 or so bill payments set up on my card. Great

[dobbsj]

Originally Posted by Simon Barker

Just got off the phone with MBNA Amex and I'm not very impressed! The previous CSR told me that the merchant would be blocked from placing further transactions when today I was told that isn't actually possible and was wrong.

They didn't seem very interested that this was clearly fraud ("If you do an internet search on any merchant you'll see unrecognised transactions") but in the end agreed to cancel the card and send a new one out. Now I've just got to change the 10 or so bill payments set up on my card. Great

I just got off the phone with Latisha (Telephone ID 19296) It really did not sound like they are interested in getting to the bottom of this. She said they cannot block this "merchant". I guess it would hurt 24Hour business.

American Express, I believe, is at partial fault on this. It would have been so easy to confirm that this is a fraud. It only took me an hour to find that the address they gave on a private home that is for sale.

American Express, I believe, probably finds it easier to not go after and stop them. This type of behavior is what make lawyers rich.

[KathleenPWF]

I too have what I believe are bogus charges on my AMEX card from this company (apologies for crashing this forum). I am in the States.

This company (doing business as 24 hour corp, e-sprint LLC, AL-Pay and probably others) appears to be run out of a private home (as others have mentioned you can map the addresses and they are houses).

The two US phone numbers I could find for them, 1-800-682-7189 and 1-800-683-6024, go to voicemail. Or at least they did until I pressed option #4 today and got transferred to what seemed like a home phone (with children screaming in the background). I asked the woman who picked up if she represented 24 hour corp and she said "no" and hung up. The second time I tried it she picked up and hung up the phone again. On my third try that option plunked me back into voicemail.

Their web site http://accept-all-payments.com/ gives you a form you can complete to dispute charges, but I hesitated to give them additional information.

Amex reverses the charges and says they are looking into it, but as others have discovered they seem unable to block future charges (I've had two this month).

NOTE as of September 1 2008:

Since I first posted this information, the "company" has removed their website and both their phone numbers have crashed (one phone number was the one given to me by American Express itself). The only evidence is that you can still see a bit of their home page cached by Google. Clearly we have made their life a little less pleasant. Although I'm sure they are just changing company names and that this has not stopped them, good work to this forum for at least stirring the pot. Thanks especially to the person who started this forum.

[usenetz]

Add me to the list with an MBNA Virgin AMEX Credit Card.

24 HOUR CORP 24HOUR CARMICHAEL CA 25/08/2008 £13.45
24 HOUR CORP 24HOUR CARMICHAEL CA 25/07/2008 £12.62
24 HOUR CORP 24HOUR CARMICHAEL CA 04/07/2008 £12.61

http://forums.moneysavingexpert.com/...html?t=1081291
http://www.complaintsboard.com/compl...lc-c93057.html

john

[Kevh3835]

Just discussed 3 charges, from the same organisation, to my Virgin AMEX card with their fraud team and they have credited without any problems. Found them to be extremely helpful.

New cards on their way......

Spread the word to your friends and co workers. I missed the first two because i dismissed them as a charge my partner made, and when we couldnt remember what it was for we dismissed it as maybe a a charge at a bar or local store. We've use the card frequently, so it was easy to blame the old grey cells from not functioning!!!

Either way, its out in the open now so make everyone aware.

[KathleenPWF]

This short video doesn't tell us anything we don't already know, but it is good to see the media getting the word out.

http://cbs13.com/video/?id=39375@kovr.dayport.com

[KathleenPWF]

I did a "whois" search on accept-all-payments.com which was a website run by the same people/person as 24-hour corp. It came back as being registered to:

Domain Name: ACCEPT-ALL-PAYMENTS.COM
Created on: 27-Apr-08
Expires on: 27-Apr-09
Last Updated on: 27-Apr-08
Administrative Contact:
piglitsin, roman
ESprint Corp.
4351 marysville blvd
Sacramento, California 95838
United States

When I googled "Roman Piglitsin" that name came up on boards complaining of fradulent American Express card charges that date back to 2002. At that time, the suspicion was that this is a criminal group from Eastern Europe or Russia.

In any case, scams like this are huge and have been going on for years. If you want to read up on what some others have discovered you can google or check out http://www.dslreports.com/forum/r196...igitalAgePluto the complaints there are exactly the same as we experienced 6 years later...