Customer Compliance Officer home visit. (Found This helpful information too)

Matchgirl · 4 November 2010 at 5:11PM

Just had one a letter about a home visit. What can I expect? Why do they call?

I'm on IB and IS and I have never had a visit before.

Edit: It should be a Customer Compliance Officer. Does this make any difference?

Matchgirl · 4 November 2010 at 5:41PM

I have been reading through the other threads and there does seem to be alot of conflicting views.

I have upset a neighbour recently although not by personal confrontation, so I wonder if this is something to do with them?

I don't have anyone stay over and never have since I divorced. There are men in my circle of friends that help me with odd jobs and trips out, but that has always happened. I sometimes stay away from home but I'm sure that's allowed.

I can't think what I have done wrong. I'm finding this quite upsetting and I don't know where to turn.

[Deleted User] · 4 November 2010 at 7:32PM

Until they call and see you theres not much you can do,BUT if you feel all is in order then try not to worry.

Matchgirl · 4 November 2010 at 7:55PM

Thank you woodbine. My head is in a spin at the moment.

I wonder if it's maybe to do with getting people off IB and back to work?

Matchgirl · 4 November 2010 at 9:46PM

http://wiki.answers.com/Q/What_does_a_job_centre_customer_compliance_officer_do

I am a Customer Compliance Officer for the DWP. My team was set up in April 2006 and our main purpose is to follow up on fraud allegations.
The Department receives many allegations of benefit fraud and because the Fraud Officer's main job is to take cases to prosecution or caution, they can only investigate a limited number of cases each year.
Prior to Compliance, all of the cases they did not have time to fully investigate were literally filed away and forgotten. The Dept felt that we were likely to be missing things and so the compliance teams were set up. We interview all of the overload from Fraud.
In addition, we do random benefit reviews and because most benefits are paid at central sites, often many miles away, if the Benefit Delivery Centre requires an interview to be done, then it is usually passed to the Compliance team.
We should interview all cases were there has been a recent separation (after about 2-3 months) and all previously self-employed people (again, after about 2-3 months)
Most Compliance Officers see their job as making sure people get what they are entitled to - not more and not less.

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Matchgirl · 5 November 2010 at 1:27PM

Can anybody give me any idea on what to expect?

Matchgirl · 7 November 2010 at 4:07PM

Click Here I have just found this post in an older thread.

Thers's no hard & fast rule on a "partner" staying over night, its all about maintaining common households e.g. do your neighbours consider you a couple, do you holiday/socialise together, do you do each others washing, go shopping together, cook for each other things like this.

Got to remember is that alot of married couples do lead separate lives so its not about sleeping together.

Does this mean I not allowed to go out and have a meal or drink with a friend? Have a lift to the supermarket? Cook a meal for anyone?

If I was to start courting some-one at what point would we be classed as a couple for benefit reasons?

My visit is this week, can anyone give any idea what to expect?

Customer Compliance Officer home visit. (Found This helpful information too)

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