Very very.co.uk - Is this a scam?

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Comments

  • Very.co.uk_company_representative
    Very.co.uk_company_representative Posts: 143 Organisation Representative
    Hi Wistful,

    As we've advised if you would like to email us at [EMAIL="Network@VeryHQ.co.uk"]Network@VeryHQ.co.uk[/EMAIL] we would be happy to help. This email address is different to the 'Queries' address as shown on our website.
    You can forward the emails you have previously sent and we'll take it from there.

    Many Thanks

    Dave
    Very Network Team
    “Official Company Representative
    I am the official company representative of Very.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Wistful_2
    Wistful_2 Posts: 102 Forumite
    First Anniversary Combo Breaker
    Very.co.uk_company_representative wrote: »
    Hi Wistful,

    As we've advised if you would like to email us at [EMAIL="Network@VeryHQ.co.uk"]Network@VeryHQ.co.uk[/EMAIL] we would be happy to help. This email address is different to the 'Queries' address as shown on our website.
    You can forward the emails you have previously sent and we'll take it from there.

    Many Thanks

    Dave
    Very Network Team

    Dave, thanks.

    Since my post above I've had a reply from Customer Services saying "I have referred your email to our specialist department who will look into this and remove your details. Please understand that we may need to contact other areas of our business to assist with your enquiry."

    I'll let that run and hope to hear from Customer Services when they've done it. If not, I'll email the email address you give and mark it for your attention.

    But really, Customer Services ought to be able to handle a simple "remove" request shouldn't they.
  • pimento
    pimento Posts: 6,239 Forumite
    First Post First Anniversary
    I'd never heard of Very until today, either.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • fluffnutter
    fluffnutter Posts: 23,179 Forumite
    I'm with you on this one, Wistful. Why on earth should anyone need more personal information when your whole point is that they shouldn't have any information about you in the first place? They don't *need* your DOB to remove your name and address, for some reason they want it. Probably innocuously, but irritating all the same.

    If I wanted to buy something from Very, I'd do so. I don't need to be spammed, then asked for personal details when I politely point out that I'd rather not be spammed. It incenses me.

    I had something similar with the constant 'To the Occupier' letters that Virgin Media sent me. They don't have my details, just my address and I was getting fed up with 2 or 3 pieces of spam mail a week. When I called (sending it all back made no difference) they insisted on taking my name before they'd remove me from their database. It's illogical. They add my name, then they remove it. What a load of bollox. I gave them false details, the letters have stopped. You could have given a false DOB to Very I guess.
    "Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.
  • Wistful_2
    Wistful_2 Posts: 102 Forumite
    First Anniversary Combo Breaker
    Thank you, pimento.

    Thank you, fluffnutter.
  • EycplUK
    EycplUK Posts: 777 Forumite
    I think you may need to get out more Wistful :)
    Always thought Very was a branch of the AA , you know the man ?
    He`s a Very Very Nice mann ! A Very very very Nice mann :)
    A Bast**d I May Be ! I Was Born One !
    Whats Your Excuse ?
  • Wistful_2
    Wistful_2 Posts: 102 Forumite
    First Anniversary Combo Breaker
    EycplUK wrote: »
    I think you may need to get out more Wistful :)
    Always thought Very was a branch of the AA , you know the man ?
    He`s a Very Very Nice mann ! A Very very very Nice mann :)

    As I understand it, Very is a mail order company so surely I need to get out less?
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