harveys furniture head office telephone number

Glad I'm not the only one having issues!
My gripe is with their Facebook ad - 5% discount for Facebook fans, no provisos given.
Filled my 'basket' with the items I want and couldn't see how to apply the discount. Emailed them and asked.
Reply comes back "what do you want to order?" I thought it a bit odd but told him 2k worth of items from Toulouse range. Reply came back "discount doesn't apply to that range, only to selected items"
I've reported it to ASA and they are currently looking into it. I wouldn't be surprised if no one gets a discount as the items are always not the specified ones!!!

My husband and I purchased a two seater and a single leather rocker reclining suite from Harveys Furniture in Warrington in August 2010. This suite was delivered to us in December 2010 after a considerable delay in delivery. On purchasing the suite, the sales advisor suggested that we may want to take out the additional 3 year extended warranty at a cost of £215.00 which would cover things such as the leather splitting and the mechanisms on the suite. We thought this was a good idea for a peace of mind and purchased this warranty, although we had had our previous suite for 8 years and it never had a mark on it when we sold it on.

In August 2011, the single seat, which I had sat on for the first time and hadn't been sat on previously, was creaking very badly. The arm on one of our two seats on the suite had dropped, almost to floor level. The seat of this same chair seemed to lean onto the left side when it was sat in. As a result, I phoned the Harveys After Sales team and they sent out someone to repair it.

I was at home on this day and the repairer told me to oil the single seat, despite the fact such action would make our warranty void because it would mean us tampering with the furniture and so we did not do this. The repairer did not repair this seat. He turned the two seater and the single seat upside down and said they hadn't been made properly which was why the arm had dropped on the one seat that my husband sometimes sits in. His repair was basically nailing some metal L plates onto the arm/seat to hold it together. I was quite appalled by this poor level of service.

Ever since August, the arm and the seat has been dropping and dropping and the single seat simply doesn't get used because of the noise it makes. We ask guests to sit at the dining table because of the problems with the suite. This month, we've noticed the leather (assumig it is leather) is peeling away in parts of the suite. There is only my husband and myself at home and my husband works 5 days a week and I am bed ridden some 3-4 days a week due to health and disability and so it is obvious that the suite doesn't get much use at all. We phoned Harveys After Sales Team up again this month (December 2011) as we have had enough of this badly made suite and asked them to repair it properly. I spoke to a woman who would only give her name as Rebecca on extension 1031. This woman refused to put me through to a manager, despite me requesting this, as this woman was absolutely no help whatsoever. She told me that the previous report wrote about the repair back in August, suggests that the 'damage' to the furniture is due to wear and tear and not due to faulty goods - even though the repairer had told me that the suite hadn't been put together properly in the first place and the fact he nailed metal L plates to it to hold it together. I could understand if we had children jumping all over the suite and pets that used the furniture, that there would be an element of wear and tear, but given our situation, this type of damage simply does not and should not have happened to the suite in this short space of time. This woman has told us that our furniture is not covered for wear and tear.

I obtained the phone number for the insurers from the store from which we bought the sofa, seeing as we had paid for this. I explained to the insurers that the broken arm/seat is on ongoing fault as is the creaking single seat which clearly has a mechanical problem and expained that the leather was peeling away in parts of the suite. They told me that the mechanics are NOT covered in the insurance policy. They told me to check the policy. We have never received the policy. All we have is the receipt showing we had paid for this. We were categorically told that the insurance covered the leather and the mechanics so both my husband and I feel like we've been mislead into buying this policy and therefore it has been missold to us. The insurers have offered to repair the leather, but will not repair the mechanics on the single seat or the dropped arm/seat on the suite.

I am, unfortunately, on benefits and am disabled. That was the whole purpose of buying a high backed suite with a recliner - so that I could recline with my back and neck supported. Instead we have furniture which is not, in its current state, fit for purpose. No suite should be that poorly made that it has such problems in less than a year. We have now had to borrow money from my husband's parents in order to have an independent upholsterer come out to write a report on the condition of this suite as Harveys store, Harveys after sales and their insurers are taking no responsibility at all for the fact this suite is clearly faulty. I have no idea how much this is going to cost us, but this is additional money we cannot afford. We took the warranty out for peace of mind. We saved for years to buy the suite in the first place.

My husband and I am absolutely appalled by the way Harveys have brushed us aside. Their workmanship and customer service is, quite simply, shocking. We have since read reports online and it seems this is a common issue with this company. I have now had to contact Consumer Direct who have told me that they will send a report to Trading Standards on our behalf for the mis-selling of goods under the Sales of Goods Act. I am waiting on an appointment with Citizens Advice and if I get no joy with having the suite repaired, will have to consider legal action against the company.

For anyone thinking of buying a suite, our previous suite was from CSL and we had no problems with the suite or with their service and who I would recommend over Harveys anyday.

Hello there! That email address is out of action I'm afraid, but you can email me directly and I can escalate this to the Customer Service Manager for you. My email address is in my profile. please remember to give me your full name and order number or the store where you purchased any goods from and I'll make sure that I reply and get this dealt with as a priority.

thanks,

Liz