Ebay incorrect size sent

Lottebear · 2 May 2010 at 10:16PM

Hi some advice would be good.

I purchased and item via ebay which was a size 14

The dress arrived via recorded delivery but upon,opening a size 10 had been sent.

I contacted the seller who told me to return it for a replacement and for refund of return postage.

Then nothing, no replacement, no contact.

I have opened a case on both ebay and pay pal, the seller keeps trying to get me to call her rather than replying, she says she has sent a replacement but has not provided any details for it. Her feedback suggests she is abusive on the phone, it appears she sends out incorrect goods from time to time.

Will I get my money back?

lindseykim13 · 2 May 2010 at 10:26PM

how did you send it back recorded etc? If you did then put in a pp claim they will ask you to send it back (tracked) which you've already done and enter the tracking no which should get you your refund.

If you've sent it back standard(not tracked) and they aren't replying to you i would still open a dispute with pp for item not recieved as you haven't got what you paid for and i strongly suspect this seller is going to say she didn't get the returned dress when if fact she probably did.

If neither of those work did you keep your proof of posting as you could claim of rm if it has gone missing in the post

Lottebear · 3 May 2010 at 7:51AM

She has says she has got the returned item, but won't respond to anything regarding the replacement.

theonlywayisup · 3 May 2010 at 8:16AM

Lottebear, we can't help unless you answer the question put by lindseykim13.

how did you send it back recorded etc?

macfly · 3 May 2010 at 9:20AM

That question is not relevant as the poster has said the seller has received return and sent replacement. Providing you have kept those emails, you will get your money back, though maybe not your return postage if the seller turns awkward.

Lottebear · 3 May 2010 at 11:03AM

Thanks

I shall have to wait until 8th May before asking to ebay to resolve, I have been using ebay for both buying and selling, and never have a I come across someone like this.:eek:

ifonlyitwaseasier · 3 May 2010 at 5:07PM

macfly wrote: »

That question is not relevant as the poster has said the seller has received return and sent replacement. Providing you have kept those emails, you will get your money back, though maybe not your return postage if the seller turns awkward.

actually it is very relevent as without proof of delivery the seller will get away with keeping the item and not giving a refund,

kprigg · 3 May 2010 at 6:29PM

I had a similar situation recently. I returned the item before opening a dispute as the seller seemed good. As soon ast he item was received they went very quiet on me.
I opened a Paypal dispute & entered the tracking number immediately. Then I phoned Payo
pal & they checked the delivery details on the phone & I got an immediate refund.
Hoping you sent it back recorded so you can do the same. If you sent it back in normal post then you will have more of a fight on your hands.

lindseykim13 · 3 May 2010 at 10:26PM

macfly wrote: »

That question is not relevant as the poster has said the seller has received return and sent replacement. Providing you have kept those emails, you will get your money back, though maybe not your return postage if the seller turns awkward.

pp don't care about emails in my experience you'll need a tracking no.

Thats why i'd open an item not recieved claim instead as then the seller has to prove a parcel was even ever sent. Not totally honest but in this situation the seller is being an a-hole.

Ebay incorrect size sent

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