Contract Cooling Off period
DaisyDaisy
Posts: 29 Forumite
in Mobiles
Hi- Help- I have just signed up to a 18 month contract with Phones 4 u. it seems like a good enough offer- 12 months half price, freebies etc, but i'm not sure if i want it- i might be better off on pay as you go.
What is the cooling off period- is there one? I can't see on the contract, but is there some legal requirement. Please help- this is one hell of a spur of the minute purchase!
D
What is the cooling off period- is there one? I can't see on the contract, but is there some legal requirement. Please help- this is one hell of a spur of the minute purchase!
D
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Comments
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Usually 7 or 14 days (depends on the service provider) - you should be able to contact Phones 4 U (online) and get a returns code. Or take it back to the store , and if everything is unused - you should be allowed to cancel and get any money back. 1st Direct debit may go through but will be refunded the month after.0
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Online and offline contracts are different in terms of cooling off - online are covered by distance selling regs, offline (ie from the shop) are not.
I don't know the 4u cancellation policy but seem to recall in everything I have seen from other retailers that TMobile have a different policy to everyone else.
I know it may be stating the obvious, but you should not be signing contracts for 18 months (or 12 months for that matter) as a spur of the moment decision - check the small print, check the detail before signing up and be sure that the contract/tariff suits your needs. That said, it is possible to sign in haste when you see what appears to be a good offer then spot something else even better soon after - if you have changed your mind and it is possible to cancel, get it done quickly to make sure that you cancel within the stated period.
Anon0 -
has anyone managed to cancel a tmobile contract from Phones 4 U?0
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arg- its vodaphone. anyone know about vodaphone cx policy in Phones 4 U or other shops. all i can find online are online mobile contracts. i also tried ofcom. does anyone even know where to look?0
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what does the paperwork you signed say? and the staff at the shop?0
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Paperwork doesnt mention any cooling off period-
I know the staff will make it difficult to cancel- their job is to sell. I want to know if i have any rights to cancel before i go in.0 -
Omg poor advice Anon.
Are you telling this poor person once they sign the contract in a shop there is no mandatory cooling off period? In which case you would be wrong.0 -
thank god- any way i can find out my rights on this? I am worried they are going to make life dfficult for me if i just go in. i want to know what i am talking baout...0
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jumper wrote:Omg poor advice Anon.
Are you telling this poor person once they sign the contract in a shop there is no mandatory cooling off period? In which case you would be wrong.
In which case maybe you could provide the relevant info about how long a cooling off period the OP may have so she can deal with it accordingly
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I honestly don't remember or I would have
, there's always a cooling off period these days when you sign something. The rules vary if its timeshare, doorstop, mobile phone etc. i would check the trading standards/CAB (citizens advice bureau) it will be on there
PS You'll need to find out or they will rely on our collective ignorance.0
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