Hermes Couriers
Comments
-
'out for delivery' means your courier has collected the parcel from the depot - it doesnt necessarily mean your courier has it with them all day though, as some (including my hubby) split the days' deliveries in two so they can have a break inbetween.
'carried forward' means your parcel has been carried forward to the next day for some reason - perhaps your courier couldn't get round everywhere or perhaps you weren't in.
it's a shame you couldn't contact the courier for your area, perhaps one of your neighbours has their details?
i hope you get your parcels soon.0 -
mine says this? i dont know what it means and they were supposed to pick up between 9am thursday - 12pm
Date Time Status 08/09/2011 07:03 Pick-Up Carried Forward 08/09/2011 03:18 Pick-Up Request Manifested0 -
These are the people that deliver for Next and Amazon? They tend to sub the work out to car owners/drivers to deliver AFAIR. Lots of tales about clothes from Next turning up smelling of fags because the 'courier' was smoking in their car or home (where they store the parcels). Also some suggestion that most of the workforce that do this kind of thing are doing it on their normal car insurance - not specialised 'for hire or reward' type business insurance. It's all a bit poor for companies the size of Next and Amazon, but I guess they find it more reliable than Royal Mail.0
-
We started work for Hermes last week. At the end of the day, any parcels not delivered, have to go home with you, as there is no depot. You can't expect someone not to smoke in their own home LOL. At night you log out and in the morning you scan all the parcels you have to deliver for that day. It's blooming hard work, trying to deliver up to 120 parcels a day. Especially when noone seems to be in.
I knocked on one door twice today, and then left it with a neighbour. Just got back in the car and she came out the hosue, saying she'd been in all day. Well answer your door then.
My car is insured with couriercover.com0 -
Hi All,
I am also confused by my tracker if anyone can help, my parcel said carried forward yesterday, and now it says received at depot today. I received a separate hermes parcel today and now my mind is well and truly boggled. Any one know what this means?
Many thanks in advance
Saving for Christmas 2023 #51🎄
£1 a day £36/£365
Tilly Tidy 🧹 2023
💸 2023 1% Challenge #9 ☀️0 -
I am using Hermes the last year or so for my ebay collections.
I am extremely happy with them. In some occations I had issues with delays but never lost anything and find it really easy to speak to customer support.
I have never been waiting for more than 5 minutes on the phone and I was very plesantly surprised when I could find someone to talk to on a SUNDAY!!!
All people I spoke to at Hermes (including the courier) are very helpful and friendly.
The service is the cheapest arround! As I am addicted to ebay, I wouldnt survive without Hermes! 0 -
I am using Hermes the last year or so for my ebay collections.
I am extremely happy with them. In some occations I had issues with delays but never lost anything and find it really easy to speak to customer support.
I have never been waiting for more than 5 minutes on the phone and I was very plesantly surprised when I could find someone to talk to on a SUNDAY!!!
All people I spoke to at Hermes (including the courier) are very helpful and friendly.
The service is the cheapest arround! As I am addicted to ebay, I wouldnt survive without Hermes!
I've had that all the times i've phoned them also. Answered straight away by a real person. Admittedly, thinking I would have to choose from a load of menu options and wait in a queue both times the woman had to wait for me to locate the parcel details as I wasn't ready yet
(not often this happens with large organisations) 0 -
This is a letter I've just sent to Hermes, it tells it all.
Email to Hermes Couriers. 3.2.2012
I would like to inform you that I am not happy with your delivery service. Yesterday we came home from shopping to find a card from Hermes telling us that a parcel had been left ‘behind the gate’. This is a gate in a walled garden, about 6 feet high and which often has plants in front as we don’t use it.
I phoned the number of the courier and today she came to see me. I asked her not to leave parcels that way as we could have been away for several days and as the parcel contained books, they would have been ruined if it had rained.(This has happened previously with a different parcel which contained a halogen oven) She was abrupt and not at all understanding, giving excuses that were not valid and certainly no apology. She even said that she wouldn’t have left it, if it had been raining!!!!!!!
She said that she had seen someone in our garage…….this must have been us just leaving, but she wouldn’t have known for how long. She also said that we must inform her when we were expecting a parcel!!!! I said that we couldn’t be sure when one was due, especially if it was a gift sent by someone else for instance, neither would we know what courier a company might use to send their products.
None of this brought forth a glimmer of understanding, just a defensive attitude and left me feeling as though I was being unreasonable as she continued to be beligerent.
Your ‘attempted delivery’ card shows that a parcel delivery can be attempted 3 times and that other delivery options are available.
I think this courier could be told to be more courtious or you may lose business in the future.0 -
Mm.Mim wrote
This is a letter I've just sent to Hermes, it tells it all.
Email to Hermes Couriers. 3.2.2012
I would like to inform you that I am not happy with your delivery service. Yesterday we came home from shopping to find a card from Hermes telling us that a parcel had been left ‘behind the gate’. This is a gate in a walled garden, about 6 feet high and which often has plants in front as we don’t use it.
I phoned the number of the courier and today she came to see me. I asked her not to leave parcels that way as we could have been away for several days and as the parcel contained books, they would have been ruined if it had rained.(This has happened previously with a different parcel which contained a halogen oven) She was abrupt and not at all understanding, giving excuses that were not valid and certainly no apology. She even said that she wouldn’t have left it, if it had been raining!!!!!!!
She said that she had seen someone in our garage…….this must have been us just leaving, but she wouldn’t have known for how long. She also said that we must inform her when we were expecting a parcel!!!! I said that we couldn’t be sure when one was due, especially if it was a gift sent by someone else for instance, neither would we know what courier a company might use to send their products.
None of this brought forth a glimmer of understanding, just a defensive attitude and left me feeling as though I was being unreasonable as she continued to be beligerent.
Your ‘attempted delivery’ card shows that a parcel delivery can be attempted 3 times and that other delivery options are available.
I think this courier could be told to be more courtious or you may lose business in the future.
Your ‘attempted delivery’ card shows that a parcel delivery can be attempted 3 times and that other delivery options are available.
The Hermes card only states 3 attempts can be made and then YOUR parcel is returned, no other options are offered by Hermes, Are you sure it's Hermes?
I phoned the number of the courier and today she came to see me.
She didn't need to, so extra service there. Just trying to imagine me contacting Royal Mail or other delivery companies and them coming to see me!
Do you not have tracking to know the day your item is going to be delivered or are you taking advantage of the supersaver or free delivery service of 3 attempts(actually then taking advantage of your courier).
A copy of my letter sent to Hermes from a courier(suggestions)
I have been a courier for 11 years, couriers have not seen any pay increase in this time(talking to couriers of 20 years it hasn't increased in their time).
11 years ago people ordered and may not have known their parcel was due on xx day(no tracking) but would be at home on day 2. We now have a situation were customers order with no interest in being at home, believing they are so busy and so important that couriers must fit in with them.
It would be in the interest of customers and couriers if the delivery T&c's were clearer, 3 attempts and items returned and if returned for a 4th attempt by Hermes(unpaid)at courier discrection with an extra payment.
I am asked to leave parcels constantly in unsafe places by customers and also by Hermes, I wonder who would be at fault when the item goes missing!
I think customers should be encouraged to be courteous, particuarly when couriers have called back when they have missed their deliveries, not a sorry or a thank you by many, sign of the times(bad manners abundant).
Hermes don't suggest couriers chuck items but they also don't suggest they don't by nature of payments.0 -
I can't stand the presumptuousness of couriers like hermes, that it's ramsay street and jim or madge will happilly take the delivery then offer you a cuppa when you get in and pass it over to you while letting your cat out
wake up this is the real world, gangs, guns, violent and undesirable neighbors, or dishonest neighbours who will nick it if it looks good, for a LOT of people in this country - hermes , in the name of pure profit, just thinks "ah whatever , any neighbour, pick a neighbour"
ebay sellers use it because its dirt cheap, which is made possible by them palming off deliveries into the hands of anyone loosely connected to you
but for a buyer it is a NIGHTMARE
I now screen all ebay sellers and ask them straight out will it be hermes or a precompiled list of various other down and out couriers who put stuff outside, with a neighbour or don't leave a card, if they answer yes, I refuse to use them
so I want ebay sellers to realise and appreciate them using complete rubbish for delivery IS costing them sales.0
This discussion has been closed.
Categories
- All Categories
- 343.1K Banking & Borrowing
- 250.1K Reduce Debt & Boost Income
- 449.7K Spending & Discounts
- 235.2K Work, Benefits & Business
- 607.8K Mortgages, Homes & Bills
- 173K Life & Family
- 247.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.9K Discuss & Feedback
- 15.1K Coronavirus Support Boards