Window Quote by Anglia First Home Improvement - help please

They advertise that they have a customer care policy, bit of a joke really as on 18th August the handle on the kitchen window failed to engage, which of course meant that it did not close, my 86 year old mother is a bit deaf, was worried that "someone could get in" & also that not securing the window would invalidate the house insurance - so slept at the kitchen table, when I rang them on the morning of 19th to ask for an engineer to attend, I was informed that someone would come on 16th september. When I asked if my mother was expected to sleep at the kitchen table till then, and not leave the house either I was told that they were not concerned where she slept - it was not their problem. How Customer caring is that. I rang a loca locksmith who arrived within the hour, fixed the problem and had his bill paid and had left 15 minutes later. I did e-mail & write to the norwich office, - have i had a letter of reply! no, would I ever use this firm again No.

katiekarr at 29th Aug 2010, 04:54PM

What ever you do do not use these guys,

We had 9 windows and 2 patios doors "installed". Neither or the patio doors were installed properly with the first floor door having a 1 inch hole underneath it - and this for 8 weeks from december to february. eventually, after much beating they came to fix the patio doors - and screwed it up again.

Nearly 12 months on and we still dont have the job completed, with the doors locks being faulty leaving my family and property at risk

There is practically no customers service, their record keeping is a joke so please do ALL your communicating in writing and take down the names of people that you talk to and confirm everything in writing.

We've had letters from them threatening legal action against us, and they have told blatant lies in writing.

Forget FENSA, they are are a nonsense with no teeth and no desire to upset their members. Technically they just say yes the company complies with the law - well I should bloody well think so - WE SHOULDNT NEED FENSA.

We are now in the process of sueing the company.

Do not use them
droxford at 13th Aug 2010, 07:50PM
I thought Anglian Windows had stepped up their Customer Care After Sales Service? I had windows put in in 2003 and have had black fungus in 2004, 2005 2006 2007 Finally I went legal and they had to put right the three windows that were not sealed properly. As part of the legal agreement, I got an extended 10 year guarantee. The windows have been okay up until now and one of the windows needs seeing to. I am told they do not cover black fungus/mould but I have only got the mould becuase the windows dont fit. now starting a battel royal again re visits out of office hours! God help me I should have gone to the local one man glazing company like my neighbour - they have had no problems
DGirling at 25th Jan 2010, 01:19PM

WARNING - BEWARE OF THIS COMPANY.

I used to work to work for Anglian's Tolworth Office (in Surrey), as did a number of people I know.

I can't comment for all branches, but the way the Tolworth & surrounding area are run is not customer focused.

Examples.

If you give Anglian your phone number they will never get rid of it no matter how many time you ask (even if you are TPS). So expect to get lots of calls.

At Tolworth the showroom manager is a bully so don't expect a resonable conversation with him. Sales people are encouraged to stay in the house til the deal is done. 4 hours is not uncommon.

They will not come to your house unless you & your partner are in. This is because they haven't come to quote, they have come to close the deal.

If you raise an objection over price expect 2 - 3 calls to the showroom manager to get a better deal.

Also when things do go wrong you will be given an 0800 number to get matters resolved, but don't hold your breath. I have come across a large number of customers who have had disputes running for more than a year.

These are the main issues but there are many more.

The product is good but very expensive. If you do choose to go with Anglian never buy on the day as they will call you again to get another chance to do the deal.

FOREWARNED IS FOREARMED

chelseapete at 21st Nov 2009, 12:46PM
I wouldn't touch this company with a 10ft barge pole. After 8 years of gradual deterioration the conservatory roof began to leak. It probably wouldn't have been much of a job if Anglian had dealt with it when it was first reported, but they used all sorts of stalling tactics to try to avoid carrying out the repairs under guarantee.

Once the conservatory was more than 10 years old, they were more than happy to come out to repair it - at a price! We 'persuaded' them that it would be in their best interests to carry out the repairs to the faults, which were reported within the guarantee period, and the repairs were duly carried out about 6 months ago.

The roof is now leaking again, and is outside Anglian's 30 DAY guarantee period for repairs. They have offered to repair the repairs for £204 (£102 per fitter, and they need 2 for 'elfn safety' - one to foot the ladder, which will already be footed against an adjacent wall!)

Will we pay them repair the repairs? What do you think?

Use a local builder!!
Goodandbad at 15th Oct 2009, 12:16PM


Do not even think about buying windows from this company. I've just moved into a house with Anglian windows. The windows do not fit into the frame when shut so there is a constant gale blowing through them. They are out of guarantee, but are only just over ten years old. The company will send an engineer out at a cost of £102 plus cost of spares. They say that the windows can "drop" over time. I've never known this with any reputable double glazing. It sounds to me like they have engineered in a fault to ensure they get ongoing income from customers who need to have them regularly adjusted. And of course they won't tell the customer how to adjust them.
The company has also shut both its branches in my area so there's no-one you can go and talk to face to face. Only a call centre reading from a script. Take my advice, always use a local company and make sure they are proud of their work and will at least send out an engineer free of charge to assess any problem that may arise in the future.
PeteHA3 at 7th Sep 2009, 12:54PM
Here is my experience with Anglian. We asked them and other windows companies for a quote to replace all our windows. We found one good quality company with good reputation and furthermore recommended by friends, which can do the job for £3800 and with A-rated windows.
Now this is what we got from Anglian rep and manager: original quote (normal price): £13,000 for B-rated windows, but their rep told us on the first day that we could get it for approx. £7000 if we signed immediately, which we obviously refused knowing that the company recommended to us was only £3800.
Then we got a call from their manager saying that they could do a very special price just for us at £3840, isn't it funny as we told them about our previous quote?! We agreed but asked for their rep to come and discuss as we still had to express few concerns about the windows first proposed. After another hour with their rep, we agreed to make what I consider minor changes to the windows, i.e. having a smaller opening and a dummy panel instead, but then their rep said that frames are expensive and instead of his manager promised price of £3840, the best he could do was £5500!!!
What a waste of time, and as many people said here, how can you trust a company that goes from £13000 to £3840 and for minor changes bring the price back to £5500?!

Last point, I called their manager yesterday to ask if their special and limited offer for the door was still valid (i.e. £399 as told by their rep several times), and then he asked me which price the rep gave me (meaning apparently he is not aware of their special deals), and when I told him he declined it saying this was only in conjunction with the windows. Another indication to me that they promise a lot but effectively you end up paying full price.
My advice here: if you want to pay top price for good quality (not top of range because only B-rated) windows, contact them otherwise buy somewhere else.
Nicolas
Nicogaga at 24th Jun 2009, 08:36AM


need three replacement windows in my sitting room and decided to go for three quotes. The first company came and gave a quote for £2600 which I judged to be right for 3 PVC replacement sash windows.

I had specifically asked Anglian over the telephone for quick quote. The salesman would not go and everytime I asked for a price he went on and on about their bloody fantastic product complete with window demonstration, telling me how burglars could easily get into other windows. After two hours he sat down and gave me a quote for £5300 which I said was totally out of the question.

The salesman said he could do a deal and came down to £4320 which I said was still too much.

He then said that he could bring the price down to £3999 if I would sign on that day. I said that I wanted to think about it but he wasn't having it. I know about the seven day cooling off period. I am a woman living on my own and so agreed to sign so he would go. I gave him a £49 cheque (which seems to be common). Told him I would pay the balance on a credit card on which I had a 10 month interest free period.

He told me that I did not want to pay by card(?? - I did) and he would sign me up for this brilliant finance deal. I just signed.

When he went I read through the small print and realised the whole thing was a ripoff. He would obviously get commission on the windows and credit agreement.

I rang in the evening to cancel and he said I should think about it???

So I rang the next day to confirm my cancellation, rang the local office as well.

They came back with an offer of around £2900. By this time I would not have had the windows if they had offered them free. How can they go from £5300 to £2900? The local office were really agressive when I refused.

In the end I contacted The National Replacement Window Service - reputable - have top quality windows - no salesman commission - quote £2600 which included all the extras that Anglian would have charged an additional £500 for.
0800-0285809
neednewwindows at 20th Apr 2009, 09:43AM

Back later after work to continue the onslaught....

11:52 19/04/06
Posts: 1
Anglian Windows A while back we ordered some windows from Anglian. Subsequently we found subsidence in our property and both parties agreed to delay installation until the problem had been sorted out.

The original finance agreement that we signed lapsed and the salesman visited us to sign a new one. At the same time he asked us to sign a completion notice. we were concerned that this would mean that we would start paying for goods that we hadnt had. The salesman assured us that he could suspend payments until the problems with the subsidence had been resolved.

We were still concerned so he provided us with a letter on company headed paper saying that they would suspend the payments, so we signed.

However, payments did start leaving our account, we contacted the finance company and after investigations they agreed that the salesman should not have made these claims and have cancelled the agreement and returned all the payments to us.

Prior to and since the cancellation we have had various letters from Anglian making a variety of threats as to what would happen if we managed to cancel the agreement and other situations.

Now anglian are threatening to take us to court for breach of contract as we have not allowed them to instal the windows.

Basically it would not be reasonable for us to allow the windows to be fitted while the subsidence problems are being resolved as their guarantees dont cover damage by it.

Our method of payment has been cancelled due to the salesman making cliams that were not true.

We have suffered a variety of threats from Aglian which have all been found to be unfounded.

Has anyone else been in any situations simailar to this. Your comments would be greatly appreciated.

Tink193 wrote: »

My point exactly! Have you ever had anything from ourselves? I'm a young girl only just started working for the company! So why pick on me? I only stated a fact an my opinion, as many others have done on here. Is it do wrong to have an opinion that does t follow the trend on this page? Oh look, we're back to the school playground thing again.

Im in my forties and run a succesfull Limited company of my own - I don't do "school playground thing".

Please read some of the posts above - for your interest I would note the bits about high staff turnover.... I wish you luck but be prepared to look for a (ahem) real job

fivetide wrote: »

Plaster. Excellent cut and paste job and while Tink can't grasp the simple concept of not being allowed to promote a company on here or pretendign (initially) not to be from that firm when they are and how that immediately makes the company look in terms of brand....

Much of what you have quoted is for ANGLIAN

She works for ANGLIA FIRST

As they say on Watchdog, "not to be confused with other companies with similar names."

5t.

Its a good shout! :rotfl:Thanks for that.... This is how anoyed I get with Anglian!!!!! Just saw Ang..... and big red mist appears before me... Oh well at least you know not to use Anglian now