Tax credit helpline...avoiding the 0345 number
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thanks to Georgia's dragon. OFCOM... how come Virgin are charging for an 0345 number? when are you going to do something about their draconian 0845 charges???0
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£2.70 for a 30 min call yesterday afternoon to renew. I'm with Virgin (landline) but don't have day time package so cost was not as bad as I feared.0
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10 minutes on hold already, but as far as I can deduce, this 0345 number is included in my mobile minutes package.0
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Icequeen99 wrote: »Is that a Virgin mobile or landline?
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16 minutes on hold already....0
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frames1_uk wrote: »16 minutes on hold already....
I can't even get through to speak to someone. I've tried 3 times yesterday and went through all the different option numbers to be finally told 'I'm sorry we can't take your call now, please call again later". I dread to think how much it's cost me so far.0 -
I can't even get through to speak to someone. I've tried 3 times yesterday and went through all the different option numbers to be finally told 'I'm sorry we can't take your call now, please call again later". I dread to think how much it's cost me so far.
Same with me! I have tried so many times for the past couple of days and I cannot get to speak to a live person!0 -
last year when I filled my tax credit forms in there was a box for how many hours you work. This year if there is any changes at all in your situation beyond reporting earnings you have to phone. I have no idea whether it will cost me money or not but have already sat on phone for 20 minutes without anyone answering and went from calm and collected to raving loony mad because of the repeated stretched out messages for every option on the menu. I am going to write them a letter detailing my changes ( hours worked) and asking them to ring me up if they need other information as I cant get through on the phone. I presume that they have to accept any information I send via post?0
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