Mobiles.co.uk How to cancel Insurance and Gadget support?

Who is the insurance with? Many of us on here will be able to point you in the right direction.

Your insurance should be a separate DD. Ring up and cancel though when you get the number, they're very persistent but after the 10th time of saying no they'll get the message. You'll get the usual spiel about a phone stolen every 4 seconds or whatever, just be assertive!!

And cancel early, even if they tell you "you've got it free for the month" etc, or try and reduce you down to just the £2.99 worthless policy....




Edit: I think it's http://www.m obi les.co.uk/insurance.html <<

I recently got a phone from mobiles.co.uk, got an email with both my policy numbers in, phoned up, cancelled em in 2 minutes and received confirmation in the post

A few notes from mobiles.co.uk/Insurance_FAQ.pdf
"There is an excess of £25 on each and every claim except where your phone is connected to a 3G Network, where the excess is £50 on each and every claim."

"this insurance does not cover"
-"breakdown which occurs during the manufacturer’s warranty period"
-"loss of the phone, consequential loss"

Also theft will not be covered if the phone was visible in your car, your car was unlocked, your house was unlocked or if no violence or threat of violence was used (i.e. will not cover pick-pockets).

Finally:

"You have a right to cancel the insurance by giving written notice of cancellation within 14 days of the receipt of confirmation of insurance cover to the Citymain Administrators Limited (“the Administrator”) at P O Box 116 Ryde PO33 2WX quoting your mobile phone number."

i honestly cant see how this is legal, surely it should be an opt in, not a "we will put it on and you can cancel it if you dont want it" scam. Grrr, i wouldn't mind ordering a phone with them but stuff like this puts me off!