Santander Head Office

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  • longtimelurker0
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    Hi,

    This from Santander's website :-

    Current account
    We’re sorry to hear that you are thinking about closing your current account. If your existing account is not meeting your needs, please pop into one of our branches to discuss this with an advisor in more detail. We may have an alternative account that will be more suitable for you – please visit your local branch to find out more and one of our advisors will be happy to help.

    To close an account by post
    To close a Santander Account by post, please write to the following address:
    Santander
    PO Box 297
    BRADFORD
    BD1 4YR



    If writing to Santander please enclose the following:
    • Your address
    • Your telephone number
    • The number of the account you wish to close
    • Instructions for repayment of any credit balance still on the account once closed (i.e. by cheque to registered address or into another Santander account)
    • Any cards held on the account (the cards should be cut in half for security purposes)
    • Cheque books held on the account
    If you have any direct debit mandates (used to pay bills) arranged on the account, you must give written authority for us to cancel them and make alternative arrangements for future payments, with the companies they are payable to.
    Please allow 14 days for the closure to take effect
    If you have any further queries, please don't hesitate to contact us.
  • rb10
    rb10 Posts: 6,334 Forumite
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    I'm not sure whether sirop14's post is a wind-up or not ... I hope it's not genuine.

    A letter like that is no way to get a resolution to your complaint. Keep it polite, friendly and concise if you want a decent outcome.
  • stclair
    stclair Posts: 6,844 Forumite
    Name Dropper First Anniversary First Post
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    Hmmm i wait with baited breath for the outcome of this one ;-)
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
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