Brabantia spare parts?

Tribal · 8 May 2009 at 4:17PM

wandsoft wrote: »

I had the same problem as everyone else – the catch on my Brabantia bin broke.

I called them on 0845 6024877, spoke to a friendly guy who confirmed that they supply new clips free, and he sent me two in the post within a couple of days.

Great bin, rubbish design of catch, but excellent customer service.

Same probllem, the catch broke, they sent a replacement, but I had had such a struggle getting the old one off that I must have done something to the attaching area of the lid. The new one wouldn't click in place. Called them back, and they OFFERED me a new lid, FREE, and free P&P, with no proof of purchase, and the bin being six years old! Didn't have to cajole or beg or anything. Highly recommend the product as the after sales service is truly astonishing and very welcome in this day and age.

yorkie77 · 8 May 2009 at 4:40PM

I have just ordered a FREE lid as the little plastic thingy snapped off that the catch grabs hold of

SGF · 18 August 2009 at 10:17AM

I phoned the number listed previously to order a replacement bin lid as the catch has broke. I too was offered a free replacement without proof of purchase (I told the customer services that the bin is about 3 or 4 years old which is true). I must send the broken bin lid back to them before they'll send the replacement which is fair enough.

Outstanding product and oustanding service.

S

:T

Somerset · 18 August 2009 at 10:22AM

Very grateful for this thread - our plastic thingy on our bin lid has just broken off. Now I know to contact Brabantia. :beer:

FloFlo · 18 August 2009 at 10:53AM

I never had to send my broken bin lid in first, perhaps they have changed their rules. They were great about replacing the lid free of charge.

JanCee · 25 August 2009 at 2:57PM

Thanks to everyone who has posted info on this. I was about to buy a new bin until I saw this and now Brabantia are going to send out a new lid after I send the old one in. This is exceptional customer service as I no longer have the receipt.

Eat_Cake · 25 September 2009 at 3:52PM

So glad I checked this forum when my Brabantia bin lid broke after 6 years, didn't think for one minute I could do anything about it without proof of purchase but after reading this thread I phoned Brabantia who sent me a postage label and told me to wrap old lid in black bin bag and send it to them. Posted it two weeks ago today, received new bin lid this morning. My life is a bit boring so this has made my day!! Ha ha.
Also the bin lid has been re-designed and is much better and unlikely to develop the same faualt again.
Nice one Brabantia and Money Saving Expert Forum.

ralph-dot · 2 October 2009 at 10:42AM

As above, thanks to this thread, my new lid was delivered today, I had no proof of purchase and had to send the old lid back to them (but that was free) but it worked. Until I read this I didn't even remember there was a 10 year guaranty.

NJW69 · 2 October 2009 at 11:04AM

My lid broke last week and I've contacted them and they are sending me a postage bag to send it back for replacement. I'm really pleased.

erica16v205 · 12 November 2009 at 10:58AM

Hey.

I rang 0845 6024877 and they are sending me out a replacement clip for my bin. So thank you very much for this.

xxx

Brabantia spare parts?

Comments

Categories

Get our FREE Weekly email full of deals & guides - and it’s spam-free