Credit card fraud used online...any advice?

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  • morganedge
    morganedge Posts: 1,320 Forumite
    Similar thing happened to me last Christmas.
    Well, unfortunately I didn't get a call from my bank, but I happened to check my online statement when I saw that £1000 had been spent (basically my whole account) on Tiffany's jewellery!
    I rang the bank, they sent me some forms, and I got my money back within 3 days I think.

    It's not worth worrying about how it happened if you are careful (as you say you are, and as I also am)
    Im convinced that it happened after buying contact lenses online, as that was basically the only place I ever used my card.

    It got me very stressed over the Christmas period, but like i say, it was all resolved quickly enough.

    Funny thing is that i still get sent brochures to my address in another persons name telling me how much of a valued customer i am!!
  • closed
    closed Posts: 10,886 Forumite
    edited 23 October 2011 at 2:58PM
    the details could have been obtained from anywhere, not necesarilly pc related

    Scan with malwarebytes, and post a hijackthis log if you want to check your pc out http://www.filehippo.com/download_malwarebytes_anti_malware/

    No need to pay for av in future - http://www.filehippo.com/download_avast_antivirus/
    !!
    > . !!!! ----> .
  • Aww that's awful hope it all gets sorted x
  • DCFC79
    DCFC79 Posts: 40,598
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    The good thing is its not your money as its the credit cards money.
  • pegginout
    pegginout Posts: 993
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    thank you everyone, I feel a bit more at ease now. I just felt like it was all my fault and yet I am always so careful x
    :money: Martin Lewis Rocks!:money:
  • pegginout
    pegginout Posts: 993
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    closed wrote: »
    the details could have been obtained from anywhere, not necesarilly pc related

    Scan with malwarebytes, and post a hijackthis log if you want to check your pc out http://www.filehippo.com/download_malwarebytes_anti_malware/

    No need to pay for av in future - http://www.filehippo.com/download_avast_antivirus/

    can i download this as well as my avg, will it affect it in anyway?
    sorry , Im not very techie x
    :money: Martin Lewis Rocks!:money:
  • closed
    closed Posts: 10,886 Forumite
    1st one, yes you can install it and run alongside and antivirus package, but don't install the 14 day trial if you are prompted after installation.

    2nd no, not at the same time as avg, it's a (free) replacement for avg, when your subscription runs out, or before if you are willing to uninstall avg first.
    !!
    > . !!!! ----> .
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