Address for Littlewoods complaints?

Hi everyone, I have read many posts advising how to be refunded for default charges applied by catalogues and also by banks. Firstly, I would like to say that this information shared is crucial and extremely helpful for peopole like me that do not know exactly how to lodge a claim. In addition, I want to congratulate Martin Lewis for creating this space and being very supportive. Thanks also to all folks who have shared their knowledge and experiences regarding all sort of issues. Excellent Team Work! Saying that, I would be very thankful if somebody could clarify the exact address to write to Very to request the default charges and then the payment of these fees. The letter sent from Very to inform me of the default charge on the amount of £12 shows Shop Direct Finance Company Limited, Aintree Innovation Centre, Park Lane, Bootle, L30 1SL, that I presume I can use it when I send my 1st letter. Then, to claim the respective payment back, I am not 100% sure whether to write to Shop Direct Finance Company Limited, Customer Excellence, Sandringham House, Sandringham Avenue, Chelmsford, CM92 1LQ (from Very website) or directly to their CED Anthony Baldwin, at Sandringham House (the same aformentioned address but the post code is CM92 1LJ). I also found another address of their CED Thynne Street, Bolton, BL3 6AX. I do not know if I can sort this problem faster writing to Mr Baldwin and which address is the correct one. As I also have been late with my payments I received a letter from their Arrears Collection Department located at the same address but the post code is CM92 1LE. I do not understand why the post code changes. I really appreciate any advice. Thanks a lot and enjoy your weekend. :j

our experience is that the lid hinge on the laptop we bought from littlewoods broke (less than 12 months old) we called to claim on insurance to be told, not covered, only covered for parts not damage) and didnt kick in until we had had lap top for 1 year. in fact the customer services representative told us "not my problem".
We asked if we could cancel insurance, explained that we cant use it as we cant insure a broken item - littlewoods response: you didnt cancel within 60 days you cant have your money back. eventually they agreed to refund 50% of the cost of the unusable insurance and if we could prove we hadnt damaged it would consider giving us the rest back. we were told a cheque would be issued. It was not - instead littlewoods allocated this money against the interest of a "pay nothing for 12 months" item (the broken laptop) - the interest that doesnt technically exist yet as its not 12 months since we bought it.
The laptop was sent to HP who gave us back a report explicitly saying we had not damaged, dropped or bumped the laptop, that the hinges were faulty.
We called littlewoods again, who said (eventually) that ok they would refund the rest of the insurance money. We asked about the laptop, asking if they could reduce the amount due as it was a manufacturers fault, littlewoods said someone would call us in the morning (a week ago - surprise surprise no call) so the situation is we were due £205 refund from littlewoods, we owed £499 on a lap top - sensible thinking would say - so there is £294 to pay - not with littlewoods logic, they have put £205 against the interest due should we go over the 12 month interest free period. In order to get this refund therefore we have to pay £499 off the laptop, then AFTER next invoice we can apply to have the money refunded. Anyone understand this logic? tried explaining that this money is due to me - as a refund, that i owe them £499, they owe me £205 the difference is £294 - impossible to get them to understand this, any ideas on where we go from here? They have consistently lied and have explicitly stated "not my problem".