EDF Fail Ofgem Direct Debit Rules
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Good old EDF! :rotfl:This is not the first time that EDF has admitted it has made an error on bills. In August last year the firm was forced to offer refunds to 100,000 customers for overcharging them.
Every time I call them regarding an unnecessary increase to my DD (7 times so far I believe), they blame the computer. It's being "fixed" in the New Year though, or so I was told when I got my original DD reinstated this month.
It's almost tempting to give them a reading next month and when the unjustified DD increase comes through and they apportion blame, quote the "computers rarely make a mistake" back at them.
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Still at it! Just had my latest bill from EDF and it looks like being a very cold winter! Apparently my gas consumption is going to go from 10,300k kWh over the last 12 months to 14500kWh over the next 12 months which is a 40% increase in gas consumption!Adventure before Dementia!0
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